Amanda Dhammanarachchi
Ormond
Summary
Organized and dependable worker who is successful at managing multiple priorities with a positive attitude. Able to deliver fast, friendly customer service to positively impact customer satisfaction, store profitability and the organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Overview
6
6
years of professional experience
Work History
Floor Associate
Victoria's Secret
11.2023 - Current
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
Customer Service Consultant
Downer
01.2023 - 06.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle email and telephone customers' requests.
- Troubleshot customer service issues with methodical approach and focused on implementing relevant, actionable solutions.
- Employed prescribed sales processes to cultivate strong customer relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Store Team Member
Kmart
11.2018 - 01.2023
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
Cast Member
Spooktober Halloween Festival
10.2019 - 10.2019
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered information and details of interest about facility to visitors.
Assistant Stage Manager
Theatreworks
04.2019 - 04.2019
- Production: 'Slaughterhouse Five'
- Enforced safety measures due to potential stage equipment hazards.
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Documented stage manager script suggestions.
- Helped cast of 10 and crew remain focused and attentive during shows.
- Managed timelines and resources for 7 productions over 1 week .
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Alleviated issues between actors on set to keep projects on track and avoid delays or budget overages.
Education
Bachelor of Arts - Theatre And Performance
Monash University
Melbourne, VIC11.2023
VCE -
Sacred Heart Girls College
Oakleigh, VIC11.2017
Skills
- Decision Making
- Organization and Time Management
- Customer engagement
- Proficient in Data Entry
- Interpersonal Communication
- Team building
- Microsoft applications proficiency
- Key Performance Indicators (KPIs)
- Stocking and Display Maintenance
- Excellent Communication
- Attention to Detail
- Professional Telephone Demeanour
- Pricing accuracy
- Cash handling proficiency
Affiliations
Member and Volunteer with the Monash Uni Student Theatre (Department of the Monash Student Association)- involvement on multiple projects in roles such as Co-Producer (MUST Launch 2019-2022) and Assistant Program Facilitator (Beginners and International Program 2022,2023)
References
Yvonne Virsik
Artistic Director, MUST (Monash Uni Student Theatre)
Monash Student Association (MSA)
T: (03) 9905 8173
M: 0411 204 069
yvonne.virsik@monash.edu
Kathryn Yates
Cast Manager of Spooktober Festival (2018, 2019) and Independent Theatre Director
M: 0431713457
kathrynyates31@outlook.com
Timeline
Floor Associate
Victoria's Secret
11.2023 - Current
Customer Service Consultant
Downer
01.2023 - 06.2023
Cast Member
Spooktober Halloween Festival
10.2019 - 10.2019
Assistant Stage Manager
Theatreworks
04.2019 - 04.2019
Store Team Member
Kmart
11.2018 - 01.2023
Bachelor of Arts - Theatre And Performance
Monash University
VCE -
Sacred Heart Girls College
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