Amanda Dib

Duties include managing a claim from lodgement to closure.

This includes, but not limited to, completing initial contacts, determine liability, completing appropriate payments, developing, and maintaining a valuable relationship with all relevant stakeholders on the claim as well as creating a safe return to work pathway for the injured worker.

Other duties include handling inbound/outbound calls, answering queries via email and phone, completing, and posting letters and reviewing/approving treatment requests. Being a Case Manager also involves making tough decisions such as work capacity decisions, disputes and completing relevant investigations.

To be successful as a Case Manager some skills you need to possess are empathy, strong communication skills, time management skills and do what you say you will do.

Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.

In my first year and a half as a Case Manager, I have completed EML level 3 which is a testament to my work ethic and dedication.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Communicated with managers of other departments to maintain transparency.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Led a team of professionals to consistently achieve or exceed performance targets.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.