Amanda Duncan
Mount Pleasant,QLD
Summary
With a proven track record of driving successful business processes for Civeo, I excel in maximizing key performance metrics to enhance and expand business operations. I am skilled in conducting both macro and micro-scale analyses to generate comprehensive insights into ongoing business operations. As a problem-solver with strong analytical abilities, team-building skills, and leadership qualities, I have successfully led multiple high-impact projects and fostered a collaborative team environment. I demonstrate excellent customer relations and relationship-building skills. I am proficient in making independent decisions and using sound judgment to positively impact company success. My overall work has led to promotions and valuable opportunities, reflecting my commitment to enhancing employee engagement and boosting performance through training, monitoring, and morale-building.
Overview
13
13
years of professional experience
Work History
Senior Business Analyst
Civeo
06.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Operations Manager
Civeo
03.2013 - 06.2020
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Oversaw staff and sub-contractor performance review assessments.
- Developed systems and procedures to improve operational quality and team efficiency.
- Prepared documents for internal and external audits.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Provided leadership for continual management and employee training initiatives.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Hotel Management
Spirit Hotels
09.2011 - 03.2013
- Demonstrated proficiency in using hotel management software for accurate data entry and record-keeping purposes related to reservations, billing, and occupancy rates.
- Implementing policies and procedures to improve overall guest satisfaction levels.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased customer service ratings through personable service.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
Education
Bachelor of Information Technology - Information Technology
Central Queensland University
Brisbane, QLD02.2026
Certificate IV - Training And Assessor
Southbank Institue of TAFE
Brisbane, QLD2011
Skills
Project Management
Operations Management
Strategic Planning
Quality Assurance
Business Intelligence & Reporting
Customer & Stakeholder Communication
People Management & Team Collaboration
Process Improvement
Technical Support & Documentation Management
Financial & Budget Management
Accomplishments
- Streamlined Departments: Efficiently reorganised and optimised various departments to enhance productivity and performance.
- Created New Business Models: Innovatively developed and implemented new business models that have driven growth and success.
- Initiated and Built Training Programs: Designed and executed comprehensive training programs to elevate staff skills and knowledge.
- Product Development and Launch: Discovered and played a key role in successfully launching and using new product opportunities.
- Acquisitions and Tenders: Actively participated in acquisition processes and tenders for new business ventures.
- Multi - Million Dollar Sites: Managed and oversaw operations at multi - million dollar sites, ensuring their successful performance.
- Mentorship and Training: Trained and mentored managers, empowering them to operate their sites successfully.
- New Product Integration: Led the successful integration of a new point - of - sale system across one division within the company.
- Senior Business Analyst Leadership: Spearheaded dashboard projects as the Lead Senior Business Analyst.
- Systems Support Analyst: Provided expert support for systems such as JDE, Kronos, Incorta, Simphony, and Smart Sign.
Additional Information
Any references from current and previous employers on request.
Impact
With a proven track record of unwavering dedication, innovative thinking, and exceptional leadership, I have consistently driven multiple projects to success across various organizations. My ability to seamlessly integrate company values with my ambitious work ethic has resulted in significant positive impacts, promotions, and valuable opportunities. I am known for my relentless pursuit of excellence, consistently delivering high-quality results while maintaining a strong balance between professional achievements and personal commitments.
Timeline
Senior Business Analyst
Civeo
06.2020 - Current
Senior Operations Manager
Civeo
03.2013 - 06.2020
Hotel Management
Spirit Hotels
09.2011 - 03.2013
Bachelor of Information Technology - Information Technology
Central Queensland University
Certificate IV - Training And Assessor
Southbank Institue of TAFE
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