Amanda E. Russell
Humpty Doo,Australia
Summary
Resourceful Service Officer recognized for high productivity and efficient task completion. Expertise in communication, attention to detail, and adaptability ensures smooth operations in fast-paced environments. Background in customer service and record management supports a service-minded approach. Highly motivated to embrace new challenges and rapidly acquire new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Information Service Officer
Darwin Private Hospital
Darwin, NT
03.2021 - Current
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Responded promptly to emails from customers and other departments within the organization.
- Retrieved patient medical records in response to requests from authorized personnel.
- Pulled patient charts for upcoming appointments and tracking to apporriate destinations.
- Processed and invoiced records requests from patients, providers and third parties.
- Reviewed medical records for completeness and accuracy according to Polices and Procedures.
- Provided training to staff members on proper documentation techniques for medical records.
- Processed incoming medical records requests.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Medical Receptionist
Darwin Urology Specialist Clinic
Darwin, NT
03.2020 - 03.2021
- Greeted and checked in patients, updating patient information in computer system.
- Provided administrative support to physicians, nurses, and other healthcare professionals as needed.
- Performed administrative duties such as filing paperwork and entering data into computer systems.
- Advised patients about preparation requirements before undergoing a procedure.
- Created spreadsheets to track customer information such as referral details and urgencies.
Medical Receptionist
NT Cardiac
Darwin, NT
07.2017 - 03.2020
- Provided support with administrative tasks, including scheduling appointments and answering phones.
- Transferred calls to other departments as needed.
- Assisted customers with inquiries, changes and cancellations of their reservations.
- Documented messages left by callers and delivered vital information to intended employees.
- Assisted staff with sorting mail and distributing correspondence.
- Provided support to team members on bookings appointments.
Medical Receptionist
Northlakes Medical Centre / Vanderling Drive Refugee Clinic
Darwin, NT
02.2013 - 07.2017
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
Education
High School Diploma -
Taminmin High School
Darwin, NT12-2012
Skills
- Attention to detail
- Time management
- Communication skills
- Multitasking and prioritization
- Customer communication
- Problem solving
- Medical records management
- Data entry accuracy
- Patient confidentiality
- Administrative support
Certification
Certificate III Tourism
Certificate I Business
Certificate I /II Rural Operations
References
- Helen, Humphreys - Health Information Manager - 08 8920 6007
- Irene, Vlahos - Darwin Private Hospital Billing Officer - 0450 998 031
- Melanie Goodall -Health Information Officer - 0419 815 666
Timeline
Health Information Service Officer
Darwin Private Hospital
03.2021 - Current
Medical Receptionist
Darwin Urology Specialist Clinic
03.2020 - 03.2021
Medical Receptionist
NT Cardiac
07.2017 - 03.2020
Medical Receptionist
Northlakes Medical Centre / Vanderling Drive Refugee Clinic
02.2013 - 07.2017
High School Diploma -
Taminmin High School
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