Amanda Beaton
Brocklesby,Australia
Summary
To obtain a position that offers security and the opportunity to improve my skills. I believe I would be an asset to your team.
Energetic and organized with keen ability to motivate teams and enhance customer satisfaction. Possesses strong retail operations knowledge and skills in inventory management and visual merchandising. Can drive sales growth and create positive shopping experience.
Overview
24
24
years of professional experience
Work History
Dual Site Concession Manager
Unison
03.2024 - Current
- Increased sales revenue by optimizing product placement and merchandising frequentlly.
- Enhanced team performance by implementing effective training programs and regular feedback sessions.
- Managed daily operations with a focus on improving efficiency and service quality.
- Ensured high levels of customer satisfaction, addressing concerns promptly and efficiently.
- Improved concession stand appearance with strategic layout .
- Developed staff schedules to maximize coverage during peak hours and minimize labor costs.
- Implemented health and safety protocols to ensure compliance with industry standards.
- Trained new hires to ensure they understood product knowledge and customer service expectations.
- Achieved sales targets consistently, motivating team to strive for excellence.
- Coached team members on upselling techniques.
- Contributed to the overall success of the store by collaborating with other department managers on cross-promotional initiatives.
- Managed staff rosters and maintained adequate coverage for all shifts.
- Keeping record of daily budget and wage costs.
- Attending Managers meetings weekly.
CLEANER
Bencraft Products
02.2019 - 11.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Labourer
JAMES YARDS
11.2013 - 01.2014
- General yard maintenance, weeding gardens, pruning trees, making garden edges, mowing lawns, rubbish removal
Casual Receptionist
ELIZABETH DAY SPA
01.2011 - 07.2013
- Managed front desk operations, greeting guests and directing them to appropriate departments.
- Answered phone calls and assisted with inquiries to enhance customer satisfaction.
- Maintained clean and tidy reception area, presenting a professional image.
- Assisted in administrative tasks for smooth office operations.
- Enhanced visitor experience by promptly addressing needs and concerns.
- Improved office efficiency by organizing and scheduling appointments.
- Handled incoming and outgoing correspondence to maintain communication flow.
Farm Hand
KIA - ORA GRAZING
01.2009 - 06.2012
- During school holidays
- General farm duties, making workers coffee, morning tea, lunch, afternoon tea, book work, general cleaning, cattle work
CASUAL SALES ASSISTANT
KLEINS JEWLERS
08.2006 - 10.2006
- Customer service, use of computerized cash register, displaying of jewellery
- Assisted customers in locating products to improve their shopping experience.
- Processed transactions to ensure accurate and efficient sales operations.
- Enhanced store displays by arranging merchandise to attract customer attention.
- Maintained cleanliness of sales floor to create welcoming environment for customers.
- Collaborated with team members to achieve daily sales targets effectively.
WAREHOUSE SALES ASSISTANT
GROOVY GLASS
02.2006 - 07.2006
- Making orders using sand blasting machine and packing orders, responding to email enquiries, answering phone enquiries, sending out information packs
- Running stalls set up in shopping centres and taking special orders from customers
CASUAL SALES ASSISTANT
BRISBANE FABRIC MARKET
02.2004 - 01.2005
- Customer service, use of computerized cash register, merchandising, measure and cutting of fabrics
PART TIME SALES ASSISTANT
BYRITE CLOTHING
10.2000 - 02.2004
- Customer service (putting together outfits, etc.), opening and closing of store, banking, displays and merchandising, paper work, use computerized cash register, stack take and stock control, marking and hanging clothes
CASUAL SALES ASSISTANT CHAPS MENSWEAR & SURF
SURF CLOTHING CO.
01.2003 - 12.2003
- Customer service, use of computerized cash register, cleaning, attending staff trainings, merchandising
- Assisted customers in selecting products, improving satisfaction and driving sales.
- Organized sales floor to enhance shopping experience and ensure ease of access for customers.
- Worked closely with sales team to meet daily sales targets, providing support and coordination.
- Provided product information and recommendations to help customers make informed purchasing decisions.
- Conducted regular stock checks to identify low inventory levels and facilitate timely replenishment.
- Handled customer inquiries and complaints to ensure positive shopping experience and repeat business.
- Processed sales transactions accurately and efficiently for smooth checkout process.
- Maintained a clean and organized sales area to enhance customer experience and store presentation.
- Participated in sales meetings to discuss performance and plan strategies for upcoming sales periods.
- Increased product knowledge through continuous learning and training, providing better service to customers.
- Utilized point-of-sale systems to manage transactions and track sales data effectively.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate3 - Nail Technican
Beauty Course
Ivanhoe East, Vic12.2014
Certificate3 - Business Administration
Bremer Institute of TAFE
01.2001
Completed year10 - undefined
St Marys College
Ipswich, QLD12.2000
Skills
- Customer and Personal Service and Sale and Marketing
- Attention to detail
- Willingness to learn
- Safety awareness
- Time management
- Job site cleanup
- Punctual and reliable
- Customer service
- Team collaboration
- Hand-eye coordination
- [State] Driver's license
- Clean driving record
- Hazardous material handling
- Team player
Timeline
Dual Site Concession Manager
Unison
03.2024 - Current
CLEANER
Bencraft Products
02.2019 - 11.2021
Labourer
JAMES YARDS
11.2013 - 01.2014
Casual Receptionist
ELIZABETH DAY SPA
01.2011 - 07.2013
Farm Hand
KIA - ORA GRAZING
01.2009 - 06.2012
CASUAL SALES ASSISTANT
KLEINS JEWLERS
08.2006 - 10.2006
WAREHOUSE SALES ASSISTANT
GROOVY GLASS
02.2006 - 07.2006
CASUAL SALES ASSISTANT
BRISBANE FABRIC MARKET
02.2004 - 01.2005
CASUAL SALES ASSISTANT CHAPS MENSWEAR & SURF
SURF CLOTHING CO.
01.2003 - 12.2003
PART TIME SALES ASSISTANT
BYRITE CLOTHING
10.2000 - 02.2004
Completed year10 - undefined
St Marys College
Certificate3 - Nail Technican
Beauty Course
Certificate3 - Business Administration
Bremer Institute of TAFE
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