Summary
Overview
Work History
Education
Skills
Timeline
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AMANDA EYLES

NSW

Summary

With a proven track record, I am driven to excel within distinguished business environments.

I possess extensive experience in effectively managing teams and multiple locations to achieve exceptional results through robust reporting and substantial sales growth.

My leadership is marked by strong organisational skills and a strategic approach to team management.

I excel in fostering a cohesive work environment where clear communication and collaboration drive operational efficiency and employee engagement.

By implementing performance-driven initiatives and leveraging data-driven insights, I consistently exceed targets and enhance business performance.

I am adept at building enduring relationships with teams, customers, suppliers, and industry stakeholders, utilising innovative problem-solving to deliver creative solutions that optimise patient satisfaction and ensure business stability.

My dedication to cultivating an empowered work culture is evident in my collaborative leadership style, where I actively partner with colleagues to promote a supportive and productive workplace.

In addition to my managerial acumen, I bring a keen analytical mindset to business planning and operational improvements, staying abreast of best practices, market trends, and regulatory standards.

My proficiency in driving sales through effective team leadership and strategic decision-making underscores my ability to navigate and succeed in competitive market landscapes.

Overview

27
27
years of professional experience

Work History

NSW Regional Manager

Barbeques Galore
10.2023 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for 10 locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Director of Member Services

Terrigal Surf Lifesaving
06.2022 - Current
  • Evaluated member feedback to identify areas for improvement and implemented necessary changes accordingly.
  • Established strong relationships with key stakeholders, fostering a collaborative environment for continuous growth and improvement.
  • Integrated member feedback into strategic planning processes, ensuring a member-centric approach remained at the forefront of all decision making.

NSW & QLD Retail State Manager

Nisbets
08.2016 - 10.2023
  • Highly efficient and experienced in all facets of management, I bring stability, reliability, and integrity to the position of NSW Q DLR Retail States Manager.
  • Increased customer satisfaction levels by implementing targeted service improvement programs.
  • Managed a team of sales representatives, providing guidance and support for their professional growth.
  • Boosted sales through successful marketing and service optimization strategies.
  • Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
  • Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Developed communications materials to promote organizational plans and initiatives.
  • Developed strong relationships with key clients, leading to increased revenue and market share.
  • Managed and guided staff through daily and special project work.
  • Led stakeholder meetings to review progress against objectives and address any concerns or issues arising during project implementation stages.
  • Implemented data-driven decision-making processes to identify areas for improvement and drive business growth.
  • Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
  • Administered budgets with sound cost control plans and expense tracking systems.
  • Coordinated staff development plans to build empowered, confident and knowledgeable team.
  • Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Multi-Site Business Operation Manager

OPSM
03.2015 - 08.2016
  • Responsibilities: Manage staff in all locations, ensure customer care and customer satisfaction is achieved throughout the business centres, direct management of all suppliers and their contracts, staff rosters and payroll, ensure all Medicare commitments are achieved, maximize profitability of all locations.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Assistant Manager and Senior Optical Dispenser

Specsavers
06.2009 - 03.2015
  • Responsibilities: Manage staff, ensure patient care and optical needs were achieved for each.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.

Customer Service Manager

Beef Bullion
09.2005 - 04.2008
  • Responsibilities: Ensure customers' needs were achieved on all occasions, liaise with suppliers.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Dental Nurse and Receptionist

Dr. Madden & Dr. Lord
10.2004 - 09.2005
  • Responsibilities: Staff rosters, Medicare, assist dentists, set patient appointments, manage patient's requests and needs, payroll.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Dental and Orthodontic Nurse and Receptionist

May and Cardillo
01.2002 - 09.2002
  • Responsibilities: Staff rosters, Medicare, assist dentists, set patient appointments, manage patient's requests and needs, payroll.

Senior Dental Nurse and Receptionist

Dr. Minoo Vellani
10.2001 - 04.2002
  • Responsibilities: Staff rosters, Medicare.
  • Contributed to a positive patient experience with effective communication, empathy, and professionalism.
  • Exposed, developed, and mounted both intraoral and extraoral dental x-rays.
  • Streamlined office operations by organizing supplies inventory and placing orders as needed to avoid stock shortages.
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
  • Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.

Senior Dental Nurse and Receptionist

Dr. Eugene Irvin
01.1998 - 01.2001
  • The overall running of stores
  • Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
  • Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
  • Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
  • Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
  • Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
  • Contributed to practice growth through excellent customer service that led to increased referrals from satisfied patients.
  • Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
  • Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Streamlined office operations by organizing supplies inventory and placing orders as needed to avoid stock shortages.
  • Contributed to a positive patient experience with effective communication, empathy, and professionalism.

Education

First Aid & CPR -

St. John's Ambulance
05.2024

Neuro Transformation - Brainlish

BMC
03.2024

Course - Negotiation

Negotiation Training
Lloyd E. G Barrett
01.2024

Member Protection Information Officer -

Play By The Rules
12.2023

Transport, Storage and Handling of Dangerous Goods -

Cells Training Centre Pty Ltd
12.2022

1883 B NSW RAA Infection Control - Practical Workshop -

NSW Dental Association Australia
1998

6367 Certificate in Dental Assisting -

TAFE NSW
TAFE
1998

High School Diploma -

Cumberland High School
Carlingford, NSW
12.1995

Skills

  • Adaptability
  • Leadership Skills
  • Excellent Communication Skills
  • Project Management Skills
  • Collaborative team player with a strong commitment to organisational
  • Ability to work autonomously and as part of a team
  • The ability to come up to speed quickly, prioritise issues, and manage
  • Staff Training, Development and Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Sales management
  • Performance Evaluations
  • Key Performance Indicators
  • Attention to Detail
  • Multitasking Abilities
  • Team Development
  • Managing Operations and Efficiency
  • Employee Coaching and Mentoring
  • Analytical Thinking

Timeline

NSW Regional Manager

Barbeques Galore
10.2023 - Current

Director of Member Services

Terrigal Surf Lifesaving
06.2022 - Current

NSW & QLD Retail State Manager

Nisbets
08.2016 - 10.2023

Multi-Site Business Operation Manager

OPSM
03.2015 - 08.2016

Assistant Manager and Senior Optical Dispenser

Specsavers
06.2009 - 03.2015

Customer Service Manager

Beef Bullion
09.2005 - 04.2008

Dental Nurse and Receptionist

Dr. Madden & Dr. Lord
10.2004 - 09.2005

Dental and Orthodontic Nurse and Receptionist

May and Cardillo
01.2002 - 09.2002

Senior Dental Nurse and Receptionist

Dr. Minoo Vellani
10.2001 - 04.2002

Senior Dental Nurse and Receptionist

Dr. Eugene Irvin
01.1998 - 01.2001

First Aid & CPR -

St. John's Ambulance

Neuro Transformation - Brainlish

BMC

Course - Negotiation

Negotiation Training

Member Protection Information Officer -

Play By The Rules

Transport, Storage and Handling of Dangerous Goods -

Cells Training Centre Pty Ltd

1883 B NSW RAA Infection Control - Practical Workshop -

NSW Dental Association Australia

6367 Certificate in Dental Assisting -

TAFE NSW

High School Diploma -

Cumberland High School
AMANDA EYLES