Amanda Farrar
North Lakes,QLD
Summary
Dedicated professional with a background in customer support and staff training. Skilled in customer relationship management and attention to detail, consistently resolving issues and improving compliance processes. Aiming to enhance operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
ING Bank
Wyong
11.2023 - 03.2025
- Assisted customers with account inquiries and transaction issues.
- Provided information about banking products and services to enhance customer experience.
- Offered suggestions for new features that would improve the overall experience with our products and services.
- Created detailed documentation of all customer interactions and transactions.
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Maintained thorough knowledge of bank policies and procedures for compliance purposes.
- Processed customer transactions accurately and efficiently using banking software.
Store Manager
Autograph Fashion
Taree, NSW
03.2018 - 02.2020
- Supervised daily store operations and managed staff schedules.
- Trained and developed team members on customer service standards.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored inventory levels and coordinated stock replenishment efforts.
- Ensured compliance with company policies and safety regulations.
- Resolved customer inquiries and addressed complaints effectively.
- Analyzed sales trends to optimize product assortment and layout.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Education
Doonside Technology High
Business Administration
TAFE NSW
Taree, NSWSkills
- Customer support
- Banking software
- Transaction processing
- Account management
- Compliance procedures
- Customer relationship management
- Staff training
- Team building
- Attention to detail
- Visual merchandising
- Time management
- Product knowledge
- Payment processing
- Quality assurance
- Customer service excellence
- Empathy and patience
- Multitasking and organization
- Call handling
- Punctuality and reliability
Timeline
Customer Care Specialist
ING Bank
11.2023 - 03.2025
Store Manager
Autograph Fashion
03.2018 - 02.2020
Doonside Technology High
Business Administration
TAFE NSW