Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amanda Farrell

Summary

With over 20 years of dedicated customer service and administration roles, I have gained a vast amount of knowledge in the day to day running of successful workplaces.


I am committed to ensuring customer satisfaction by providing exceptional service, utilising customer service best practices and adept at exploring different solutions to address customer needs effectively.


My experience and skills in administration would enable me to contribute effectively to the workplace. I am a dedicated, hardworking team player with expertise in completing various clerical tasks and offering staff support. Being responsible and punctual, I am productive when working with little to no supervision.

Overview

25
25
years of professional experience

Work History

Customer Service

Yenda Post Office
07.2022 - Current
  • Assist customers by providing exceptional customer service and processing transactions efficiently and accurately.
  • Resolve customer complaints professionally, demonstrating empathy and commitment to finding solutions that satisfy all parties involved.
  • Maintain a well-organised work environment to facilitate efficient operations and customer service.
  • Safeguard confidential information by adhering to strict privacy policies when handling sensitive customer data.
  • Contribute to workplace safety by maintaining clean facilities and promptly addressing any potential hazards or concerns.
  • Support inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Sort and place mail into mailboxes and post office boxes with high levels of accuracy.

Director / Office Manager

RAF Plumbing
09.2020 - Current
  • Provide excellent customer service to increase customer satisfaction by providing timely and accurate invoicing, record-keeping and communication.
  • Proficient management of daily tasks such as mail sorting, document scanning, and data entry including but not limited to drafting reports, accounts payable and receivable, reconciliation and marketing.
  • Manage all aspects of business finances, including budgeting, forecasting, and cash flow management.
  • Create customised solutions for clients that result in repeat business and long-term partnerships.
  • Handle sensitive information with discretion, maintaining confidentiality of company documents and records.
  • Streamline office operations by implementing efficient filing systems and organisational strategies.
  • Coordinate communications, financial processing, and recordkeeping.
  • Ensure compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Proactively identified potential risks and implement mitigation strategies to minimise negative impacts on projects or business operations.
  • Maintain inventory.

Committee Member

Yenda Preschool Kindergarten
02.2022 - 02.2024
  • Attended committee meetings and collaborated with fellow committee members to achieve consensus on key policy decisions, ensuring alignment with organisational goals whilst fostering an environment of trust and mutual respect.
  • Evaluated progress towards established objectives, identifying areas for improvement and recommending corrective actions.
  • Planned and implemented fundraising events.
  • Analysed fundraising data to identify trends and develop strategies for improvement.
  • Contributed to the preschool's mission of providing high-quality early childhood education by consistently demonstrating professionalism, dedication, and enthusiasm.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

Customer Service

News & Gifts on Banna
08.2012 - 05.2021
  • Maintained a clean and organised workspace, promoting a welcoming environment for customers.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions..
  • Processed customer orders and accurately handled payment transactions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilised POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished displays and merchandise racks to maintain appearance of store.
  • Collaborated with team members to maintain smooth operations during peak hours.

Administration

Yenda Fruit & Case Supply
02.2003 - 06.2011
  • Supported office administration tasks such as data entry, banking, mailing, answering phones and filing important records.
  • Drafted letters, email, newsletters, advertising and marketing.
  • Maintained MSDS handbooks.
  • Restocked supplies and placed orders to maintain adequate inventory stock levels.


Office Administration

Owen Toyota
02.2002 - 09.2002
  • Oversaw financial operations such as accounts receivable, accounts payable and payroll.
  • Provided customer service to both internal departments and external clients while resolving account related inquiries efficiently.

Reception and Administration

The Area Health Group
10.1999 - 09.2002
  • Organised and maintained a clean, welcoming reception area, contributing to a positive first impression for patients.
  • Provided excellent customer service at reception, greeting clients warmly and efficiently handling appointment scheduling and billing.
  • Maintained adequate stock levels of herbal remedies and treatment room equipment.
  • Assisted the acupuncturist with patient treatments.
  • Banking, mailing, typing patient reports and keeping patient files up to date and secure.

Education

SIR30212 - Certificate III in Retail Operations -

Searls Newsagency Traineeship
Griffith
2014

Massage Therapy Certificate II -

Border College of Natural Therapies
Albury
2009

Certificate II Small Business Operations - AQF 2 -

Griffith Skills Training Centre
Griffith
2000

Office Administration Certificate III -

TAFE
Griffith
1998

Wade High School
Griffith
1997

Skills

  • In my roles in administration and customer service, and previously in healthcare, I demonstrate customer and client confidentiality and discretion
  • Communication, attention to detail, accurate bookkeeping and reconciliation are implemented in helping run a successful business
  • Being flexible and adaptable along with honest, open communication has helped me maintain a healthy work-home balance

Accomplishments

    Partner in running a small business since 2020.

    Assisted with a small business startup, including designing business logos, correspondence and setup of accounting system.

    Collaborated with committee members and approached local business to support six fundraisers over a two year period.

    Organised and managed a successful fundraiser in our local community raising over $8,000 for the school and preschool.

    Raising 4 children of varying ages, meeting their needs mentally, physically and emotionally.

Timeline

Customer Service

Yenda Post Office
07.2022 - Current

Committee Member

Yenda Preschool Kindergarten
02.2022 - 02.2024

Director / Office Manager

RAF Plumbing
09.2020 - Current

Customer Service

News & Gifts on Banna
08.2012 - 05.2021

Administration

Yenda Fruit & Case Supply
02.2003 - 06.2011

Office Administration

Owen Toyota
02.2002 - 09.2002

Reception and Administration

The Area Health Group
10.1999 - 09.2002

SIR30212 - Certificate III in Retail Operations -

Searls Newsagency Traineeship

Massage Therapy Certificate II -

Border College of Natural Therapies

Certificate II Small Business Operations - AQF 2 -

Griffith Skills Training Centre

Office Administration Certificate III -

TAFE

Wade High School

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Amanda Farrell