Amanda Ferguson
Hervey Bay ,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have a very caring nature and take pride in helping people of all ages to meet their goals.
Overview
7
7
years of professional experience
Work History
Support Worker
Self Employed
Hervey Bay, QLD
07.2023 - Current
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Referred involved parties to needed community resources.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Provided emotional and practical support to vulnerable adults.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Assisted clients with personal care, such as showering and dressing.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Acted as role model for clients by exhibiting positive behaviors.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Completed day-to-day duties accurately and efficiently.
Team Leader
IUIH
Hervey Bay, QLD
05.2017 - 06.2023
- Rostering of Staff
- Scheduling of Service Delivery
- Client Intake Assessments
- Client Referrals - MAC Portal
- Advocating for Clients when required
- Creating of Care Plans - CHSP/Package/NDIS funding
- Requirements of Client Care Plans met and updated as needed
- Induction of new staff
- Facilitating monthly staff meetings/team building /training exercises
- Monthly reporting for Management
- Liasing with Elders/Clients and families to ensure care needs are being met.
- Established clear expectations for employees, providing guidance when needed.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Displayed strong telephone etiquette, effectively handling difficult calls
- Organised services for Elders/Clients outside IUIH's scope
Education
DIPLOMA of COMMUNITY SERVICES COORDINATION -
Hervey Bay High
Hervey Bay, QLD01-2013
Skills
- Workload Management
- Employee Scheduling
- Client Advocation
- Service Delivery
Timeline
Support Worker
Self Employed
07.2023 - Current
Team Leader
IUIH
05.2017 - 06.2023
DIPLOMA of COMMUNITY SERVICES COORDINATION -
Hervey Bay High
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