Amanda Ferris

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

I moved to Perth in 2010 and have been working for the John Hughes Group since being here, I have done multiple roles within the department starting as a delivery driver, parts clerk, credit clerk and onto a team leader for the outbound team I have had many challenges and tasks that have been thrown my way and have succeeded in whatever task I was given.

• Developed an effective system for organising returned parts according to manufacturer guidelines, reducing processing times significantly.
• Assisted in the development of training materials for new employees, contributing to their quick integration into the team.
• Processed purchase orders and invoices with accuracy, contributing to the overall efficiency of the department''s financial management.
• Maintained a clean and organized workspace, enabling efficient operations and easy access to necessary parts.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Maintained clean and neat parts counter and sales floor.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.