Amanda Firebrace
Mooroopna
Summary
Goal oriented, dedicated to meeting team performance objectives and achieving targets and goals. I put customer satisfaction first, offering years of experience in customers service. Excellent oral and written communication skills paired with excellent time management and leadership abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Beauty Salon Owner
Wanala Beauty
04.2022 - 02.2024
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on care processes and advised on further care and products.
- Met sales goals, supporting organizational health through consistent and reliable service.
Bar / Wait Staff
Tatura Pub
06.2022 - 04.2023
- Maintaining the bar
- Maintaining bar stock / inventory
- Creating signature cocktails, mixers and juices
- Knowledge of wine and beers.
- Processing payments
- Taking food orders over the phone and table service
- Waiting on tables and helping within kitchen as needed
- End of shift bar cleaning, cleaning of tables including moping and vacuuming.
- Cleaning of toilets and restocking.
Customer Service Team Member
Woolworths Shepparton
04.2018 - 10.2019
- Providing excellent customer service
- Assisting customers with inquiries and resolving issues
- Cash register service and process payments
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Retail Assistant
Katie's Fashion Shepparton
07.2014 - 02.2015
- Stock control and providing support to the manager and co-workers.
- Stocking shelves with merchandise and keeping up to date with special promotions.
- Balancing cash registers with receipts.
- Being responsible for processing cash and card payments.
- Reporting discrepancies and problems to the supervisor/manager.
- Answering queries and responsible for dealing with customers’ complaints and refunds.
- Giving advice and guidance on product selection to customers
- Responsible for keeping the store tidy and clean, this includes vacuuming and taking the bin out.
- Working within established guidelines.
- Responsible for the security within the store, this includes being weary of shoplifters and fraudulent credit cards etc.
- Being punctual and time management with opening and closing the store.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Customer Service – Food Attendant
Chooky’s Chickens
04.2008 - 07.2008
- Greeting customers who enter the shop with a friendly welcoming matter.
- Food handling, cooking and preparing orders.
- Being responsible for processing cash and card payments, eftpos and till operations.
- Stocking shelves with merchandise.
- Balancing cash registers with receipts.
- Dealing with customers.
- Handled food orders with precision and attention to detail, ensuring that each order was prepared according to the customer's specifications for optimal satisfaction.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
Certification
- Victoria RSA Certificate
- Victoria RSG Certificate
- Food Handlers
- Barista
- Diploma in Early Childhood, Education and Care
- Certificate III in Early Childhood, Education and Care
- Certificate in Nail Technician, Waxing, Makeup, Lash lifts & tint, Henna and Brow lamination.
- First Aid, Asthma Management and Anaphylaxis certificate
- CPR Certificate
- Victoria White Card – Construction
Timeline
Bar / Wait Staff
Tatura Pub
06.2022 - 04.2023
Beauty Salon Owner
Wanala Beauty
04.2022 - 02.2024
Customer Service Team Member
Woolworths Shepparton
04.2018 - 10.2019
Retail Assistant
Katie's Fashion Shepparton
07.2014 - 02.2015
Customer Service – Food Attendant
Chooky’s Chickens
04.2008 - 07.2008
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