Amanda Fisher
Ipswich,QLD
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Lorna Jane. Excelled in customer service management and problem-solving, boosting team motivation and efficiency. Skilled in POS systems and retail sales techniques, consistently meeting performance goals. Demonstrates a strong ability to multitask and maintain high retail merchandise quality standards.
Overview
12
12
years of professional experience
Work History
Store Manager
Lorna Jane
Ipswich, QLD
02.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Apprentice Chef
K&K Austrian Bakery and Restaurant
Sinnamon Park
01.2013 - 12.2016
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Contributed to a supportive team atmosphere by assisting fellow team members during peak service hours when needed.
- Participated in staff training sessions to learn new culinary techniques, elevating the overall skill set within the kitchen team.
- Acquired knowledge of diverse cooking methods including grilling, baking, frying, sautéing and steaming to produce high-quality dishes efficiently.
- Continuously expanded culinary knowledge by attending industry events and workshops, staying informed of the latest trends in food preparation and presentation.
- Operated commercial cooking and baking equipment in support of head chef.
- Displayed strong attention to detail by consistently plating dishes according to established specifications in an aesthetically pleasing manner.
Education
Certificate III - Commercial Cookery
Centenary State High School
Jindalee, QLD12.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Friendly and Positive
- Outstanding communication skills
- Shift Scheduling
- POS Systems
- Goals and performance
- Team motivation
- Store displays
- Sales expertise
- Retail Sales Techniques
- Retail Merchandise Quality Standards
Timeline
Store Manager
Lorna Jane
02.2017 - Current
Apprentice Chef
K&K Austrian Bakery and Restaurant
01.2013 - 12.2016
Certificate III - Commercial Cookery
Centenary State High School