Amanda Flagg
Wagga Wagga,NSW
Summary
I am driven and reliable with good business and financial acumen. Exceptional attention-to-detail with Microsoft Office, Word, and Excel proficiency. I am a personable and energetic receptionist, committed to delivering excellence in all facets of customer service and administrative support.
Overview
10
10
years of professional experience
Work History
Manager
OPSM
Wagga Wagga, NSW
04.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
Customer Service Officer
Bendigo Bank
Wagga Wagga, NSW
01.2015 - 04.2019
- Banking
- Customer Service
- Advocate Calls
- Insurance Sales
- Balancing of Cash/ Treasury/ATM
- Conflict Resolution
Manager
Bupa Optical
Wagga Wagga, NSW
04.2019 - 04.2021
- Same duties as OPSM with the inclusion of Managing Australian Defence Force contractual obligations
- Reconciliation of accounts
- Cash balancing
- Cross selling of Insurance with Bupa Health Insurance
Receptionist
Charles Sturt University Dental Clinic
Wagga Wagga, NSW
11.2022 - Current
- Worked effectively in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree -
West Wyalong High School
West Wyalong, NSWNo Degree -
Wyalong Public School
Wyalong, NSWDrivers License- Class C
Certificate III - Business Administration
Riverina Institute of TAFE
Wagga Wagga12.2008
Skills
- Proficiency using HICAPS
- Invoice reconciliation
- Liaising with external stakeholders
- Banking
- Appropriate handling of client information
- Excellent customer and interpersonal skill
- Cash Handling
- Data entry/ Administration
- Competent use of Microsoft Office Suite
- Mail Distribution
- Office Organisation
- Workflow Processes
- Schedule Management
- Clerical Support
- Answer Telephone Calls
- Manage Files
- Financial Documentation
- Front Office Operations
References
Mel Wicks- Reception Manager
Charles Sturt University Dental and Oral Health Clinic
0432679938
Olivia Jefferson- Manager
OPSM
0467739041
Timeline
Receptionist
Charles Sturt University Dental Clinic
11.2022 - Current
Manager
OPSM
04.2021 - Current
Manager
Bupa Optical
04.2019 - 04.2021
Customer Service Officer
Bendigo Bank
01.2015 - 04.2019
No Degree -
West Wyalong High School
No Degree -
Wyalong Public School
Drivers License- Class C
Certificate III - Business Administration
Riverina Institute of TAFE
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