Summary
Overview
Work History
Education
Skills
Timeline
INDUSTRY SKILLS
Generic

Amanda Franklin

Ruse,NSW

Summary

Administrative Professional with extensive experience supporting business operations in education, compliance, training, and safety-driven environments. Proven ability to manage end-to-end administrative processes including records management, reporting, scheduling, onboarding and stakeholder coordination. Adept at working independently and collaboratively to streamline workflows, enhance service delivery and maintain data accuracy across multiple systems. Recognised for strong communication, attention to detail and a proactive, solutions-focused approach to administration and support services.

Overview

24
24
years of professional experience

Work History

Safety & Training Administrator

John Holland Group
07.2024 - Current
  • Monitor right to site access for employees, contractors, subcontractors and visitors, ensuring compliance with RIW card status, Category 3 medicals, site inductions, and verified competencies in line with network operators & project requirements
  • Monitored daily fatigue and breathalyser sign-ins for all personnel. Followed escalation procedures for safety breaches, RIW non-compliance and non-negative alcohol tests, ensuring timely communication and corrective action.
  • Managed logistics and communication for monthly random urine testing programs, ensuring fairness, confidentiality and in aligned with drug and alcohol policy.
  • Oversaw functionality and compliance of RIW kiosks and integrated breathalysers across nine high-traffic rail sites, supporting over 400 personnel daily with uninterrupted access and accurate testing data.
  • Acted as a key point of contact for safety and compliance queries, assisting teams with system navigation, documentation requirements and site protocols.
  • Provided ongoing support and guidance to contractors, administrators ensuring understanding and compliance with RIW system, medical and site induction requirements.
  • Improved contractor compliance accuracy through proactive support and step-by-step guidance on RIW processes, inductions and documentation
  • Streamlined procurement and servicing of PPE, safety supplies and service equipment achieving delivery timelines and improving WHS compliance through consistent stock availability and quality control.
  • Successfully scheduled and coordinated accredited first aid training sessions for personnel, aligning with compliance deadlines and operational needs. Managed bookings, confirmations and follow-ups to ensure 100% attendance and certification.
  • Coordinated communication and tracked completion of network eLearning inductions, ensuring all participants completed mandatory training all within tight operational timeframes.
  • Compiled and submitted scheduled (daily, weekly and monthly) and ad-hoc Training and Safety reports to managers
  • Monitored and actioned forecoming expiration of eLearning modules and subscriptions, ensuring timely renewal and workforce compliance with site and network induction requirements.
  • Delivers high-level administrative support across safety and training functions, with proven ability to manage RIW compliance, training records and site mobilisation tasks under tight deadlines. Ensures seamless onboarding, accurate data entry and alignment with safety protocols, quality assurance standards, and legislative requirements, supporting operational readiness and workforce compliance.

Sales Administration Coordinator

Coates
07.2023 - 07.2024
  • Fostered a Safety First culture across the organisation and in all client and student interactions, working closely with internal and external stakeholders to reinforce safety, compliance and professionalism.
  • Delivered exceptional client and student services across phone, email and in-person channels, liaising with clients, students trainers and RTO operations teams to ensure timely, accurate and professional responses.
  • Provided clients and students with detailed training course information including course outlines, forms, pricing and availability — collaborating with trainers, assessors and the RTO team to confirm accuracy and address feedback.
  • Maintained and strengthened client and student relationships delivery positive experiences, capturing feedback to enhance training delivery, encouraging repeat business and maintaining the company’s positive image.
  • Coordinated the public and company booking lifecycle, liaising with trainers, clients, students, RTO operations and training site managers to manage onsite arrangements, scheduling, documentation, travel and resource allocation in alignment with compliance standards.
  • Produced and issued quotations for courses and training services, collaborating with team members to understand client and student training requirements.
  • Managed invoice creation, payments and reconciliation, covering credit card transactions, bank transfers and cheques.
  • Issued certificates and cards promptly, liaising with trainers, compliance teams and admin staff to uphold quality standards and address post-course feedback.
  • Maintained strong client and student relationships, partnering with the RTO trainers, assessors and compliance teams to deliver positive experiences, capture feedback and encourage repeat business.
  • Efficiently administered the Axcelerate database, ensuring meticulous data entry for each trainee enrolled in a course.
  • Monitored the training calendar daily for both public and company-specific courses, liaising with trainers, site managers, and RTO team to confirm course viability, readiness and resource availability
  • Conducted audits and proficiently archived trainee files in adherence to established processes post-course completion.
  • Maintained and administered the Axcelerate database, ensure accurate student record management and regulatory reporting.

National RTO Administrator

Boral Construction Materials Ltd
11.2019 - 07.2023
  • Coordinated end-to-end administrative processes for nationally recognised training programs delivered across multiple states and business streams. Ensuring timely enrolments, compliance and certification.
  • Ensured compliance with ASQA standards, Smart and Skilled funding requirements and state-specific contractual obligations.
  • Managed and maintained accurate student records, enrolments, completion and certifications in the Student Management System.
  • Supported audit preparation and continuous improvement initiatives, including document control, policy alignment and system integrity.
  • Built and maintained positive working relationships with staff and stakeholders across multiple national business units, enhancing cross-functional collaboration and service delivery.
  • Liaised with internal departments (HR, WHS, Compliance, Operations) to align training delivery with workforce capability needs across business units.
  • Produced precise and timely reports for management, offering valuable insights into RTO performance.
  • Led project work, including the reconstruction of the student management system, contributing to enhanced reporting capabilities.
  • Provided high-level administrative support to trainers, assessors and subject-matter experts, ensuring resource readiness and smooth training delivery.
  • Produced and submitted AVETMISS-compliant reporting, training activity summaries and funding claims in line with regulatory timelines.
  • Responded to student and stakeholder enquiries, providing guidance on course offerings, enrolment processes and training pathways.

Quality Assurance Officer

H&H Accredited Training
03.2013 - 11.2019
  • Maintained high productivity and service standards, ensuring smooth coordination of RTO operations.
  • Maintained accurate, compliant records of student enrolment, unit activity and completion by validating data against assessment evidence to ensure accuracy, protect data integrity, and fulfil all RTO compliance and regulatory reporting obligations.
  • Issued nationally recognised statements of attainment, transcripts and testamurs in compliance with the Standards for RTOs 2015 and applicable funding contract obligations, including Smart and Skilled.
  • Provided consistent, proactive student support throughout the learning journey from enrolment to course completion, across both classroom and distance-based programs.
  • Facilitated clear and timely communication between trainers and students across multiple delivery modes.
  • Planned and executed training timetables and calendars for the First Aid module, coordinating schedules, trainers, venues and materials to ensure efficient delivery, positive learning outcomes, and comprehensive access to course information for students.
  • Managed financial administration, including accounts payable and receivable, invoice processing, payment tracking and reconciliation of bank and credit cards accounts.
  • Ensured ongoing compliance with RTO/ASQA standards by conducting internal audits, monitoring training and assessment practices and validating student data, while supporting ISO-aligned quality systems through documented process improvements and participation in quality reviews.
  • Coordinated the successful transition for Student Management System, ensuring seamless data migration, user adoption and integration with existing processes to enhance operational efficiency.


Customer Care Consultant

Genesis Gym
09.2010 - 03.2013
  • Consistently delivered high-quality customer service by resolving member enquiries and complaints, driving a higher satisfaction levels, encouraging repeat engagement and supporting their fitness goals.
  • Led efficient front desk operations by managing incoming calls, welcoming members, scanning membership tags to verify member identification and payments and maintaining accurate attendance and transaction records in Clubware management system to ensure data integrity and enhance member engagement.
  • Conducted follow-ups on overdue accounts, securing timely payments and contributing to healthy cash flow.
  • Responded to membership enquiries via phone, web messages and email, ensuring timely communication and professional service delivery.
  • Actively contributed to the membership sales team by generating new memberships and meeting sales objectives.
  • Conducted member service calls to maintain engagement, encourage attendance and support retention.
  • Supported administration and operational functions, ensuring smooth front desk and back-office processes.
  • Managed the appointment calendar to optimise scheduling and member experience.
  • Processed EFTPOS and other payments, reconciled cash registers and managed billing for memberships and rehabilitation services, ensuring accuracy and financial integrity.
  • Delivered retail sales by recommending and processing suitable products for members.
  • Monitored and replenished stock to maintain optimal inventory levels and service continuity.
  • Assisted with event planning and delivery promoting gym programs, classes and promotions to encourage participation and retention.

Administrator

UTB
08.2001 - 03.2009
  • Provided end-to-end administrative support in a fast-paced manufacturing environment, coordinating workflows between the office, workshop, customers and suppliers to ensure operational efficiency.
  • Managed accounts payable and receivable functions in MYOB, processing invoices, performing bank reconciliations and maintaining accurate financial records.
  • Maintained effective customer and supplier relationships, resolving invoice issues and proactively following up on supplier orders to align with job allocations and production timelines.
  • Drafted, prepared and issued business communications to customers and suppliers in line with company standards.
  • Efficiently organised and managed records.

Education

First Aid -

Allens Training
12.2024

WHS General Construction Induction - undefined

SafeWork NSW
07.2024

TAESS00014 Enterprise Trainer – Presenting Skill Set - undefined

Accellier
07.2023

Diploma of Quality Auditing - undefined

HBA Training Centres
02.2019

Certificate IV in Accounting - undefined

TAFE NSW
07.2015

Certificate IV in Business Sales - undefined

The Australian College of Commerce & Management
05.2014

Medical Reception & Terminology - undefined

Wesley Health Management
06.2010

Certificate II in Business Administration - undefined

Skillswest Training
02.2004

Skills

  • Teamwork and Collaboration
  • Analytical Skills and Critical Thinking
  • Detailed Detail-Oriented
  • Problem Solving Skills
  • Technical Proficiency
  • Time Management
  • Emotional Intelligence
  • Communication and Interpersonal Skills
  • Adaptability and Flexibility
  • Proficient in safety & learning management systems

Timeline

Safety & Training Administrator

John Holland Group
07.2024 - Current

Sales Administration Coordinator

Coates
07.2023 - 07.2024

National RTO Administrator

Boral Construction Materials Ltd
11.2019 - 07.2023

Quality Assurance Officer

H&H Accredited Training
03.2013 - 11.2019

Customer Care Consultant

Genesis Gym
09.2010 - 03.2013

Administrator

UTB
08.2001 - 03.2009

WHS General Construction Induction - undefined

SafeWork NSW

TAESS00014 Enterprise Trainer – Presenting Skill Set - undefined

Accellier

Diploma of Quality Auditing - undefined

HBA Training Centres

Certificate IV in Accounting - undefined

TAFE NSW

Certificate IV in Business Sales - undefined

The Australian College of Commerce & Management

Medical Reception & Terminology - undefined

Wesley Health Management

Certificate II in Business Administration - undefined

Skillswest Training

First Aid -

Allens Training

INDUSTRY SKILLS

Technical Skills
Proficient in workforce compliance and safety system (Pegasus, RIW and Intelex. Advanced in Microsoft Office, Google software and skilled in financial management (Xero, QuickBooks & MYOB). Experienced in RTO administration tools (Jobready, Vettrak & Axcelerate),

Administrative and Operations
Exceptional workload and deadline management, ensuring smooth business processes, accounts and a commitment to quality assurance, risk mitigation and legislative compliance.

Communication and Interpersonal
Excellent communicator with strong interpersonal skills, excelling in customer service, adaptability and resilience.

Analytical and Critical Thinking
Sharp analytical skills and critical thinking, thriving in dynamic environments, embracing challenges with a solution-oriented mindset.

Accounting
Executed accounts payable and receivable, overseeing financial processes and reconciling bank statements. Managed financial processing, including invoices, payments, and accounts.

Health and Safety
Fostered a robust Safety First culture, ensuring safety protocols and compliance. Collaborated with external first aid providers and managed the First Aid module, emphasising safety in training.

Training
Planned and executed training calendars and programs. Coordinated trainers, training facilities and resources for delivering training programs.

Legislative Compliance and Quality Assurance.
Ensuring adherence to legislative standards, maintaining ISO compliance. Implementing strategies for managing files, resulting in improved record-keeping.

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Amanda Franklin