Amanda Friend
Eglinton,NSW
Summary
I am an experienced manager/administrator/payroll officer Payroll Officer with over 9 years of experience in managing HR/Payroll systems, particularly adept with SAP. I am currently acting in a 7/8 role as a People Systems Administrator. Proven ability to extract valuable insights from HR/Payroll data and deliver comprehensive human resource reports to support strategic decision-making. I am Highly organized and detail-oriented worker with a strong passion for digital management and with strong communication skills while ensuring accurate documentation and reporting. Committed to advancing within the Department of Planning and Environment or DRNSW, aspiring to attain leadership roles. Dedicated to contributing expertise and driving organizational success through effective HR, digital communication and Assistant Policy management. I have worked in customer facing, customer service, payroll and computer roles for the majority of my professional career and am looking to continue in these types of roles or similar into the foreseeable future. I have strong people skills that come very viable with any role. I have previously managed a building company with multiple employees and alongside with managing my own photography business for 6 years.
Overview
9
9
years of professional experience
Work History
People System Administrator
Department of Planning and Environment
10.2023 - Current
- Strong Computer skills, Advanced systems knowledge, Strong exposure and knowledge to Success Factors, Stakeholder engagements, Advanced knowledge with MyWorkZone, Creating documents, Experience with MySAP, Excel spreadsheets, Reporting, Microsoft Teams, Develop, maintain and document operational policies, standards, and procedures, Having a customer focused attitude, Achieve results through the efficient use of resources and a commitment to quality outcomes, adhere to legislation, policy and guidelines, Training other staff, All Microsoft suits, Editing, Communication skills, Creating new procedures, Working with collaboration in a team, Communicate with managers to give advice, suggest system improvements, report on identified issues/problems and create a resolution, Always provide a positive customer experience.
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Planned and implemented upgrades to system hardware and software.
Payroll Officer
Department of Planning and Environment
11.2022 - Current
- Strong Computer skills, Advanced knowledge with MyWorkZone, Creating documents, Experience with MySAP, Accounts payable/receivable, Excel spreadsheets, Reporting, Travel and expense with Expense8, Microsoft Teams, Experience with CM9, Develop, maintain and document operational policies, standards, and procedures, Having a customer focused attitude, Achieve results through the efficient use of resources and a commitment to quality outcomes, adhere to legislation, policy and guidelines, Completed many training courses through DPE, Training other staff, All Microsoft suits, Managing payslips, Editing, Communication skills, Operational Teams, Creating new procedures, Working with collaboration in a team, Communicate with managers to give advice, suggest system improvements, report on identified issues/problems and create a resolution, Always provide a positive customer experience
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Completed payroll accurately and timely to meet employee expectations.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Developed and implemented payroll procedures to streamline workflow.
- Managed and updated employee benefits information.
- Updated employee files with new details such as changes in address or salary levels.
Early Childhood Educator
Cabonne Family Day care
06.2020 - 01.2022
- Strong Computer skills, Ability to run my own business, Capable of doing accounting procedures, Invoicing, Receipting, Keeping personal records, Acceptance of diversity, inclusive practices and respectful of families including cultural or religious practices, disabilities, and additional needs, Awareness of the importance of professional development and continuous improvement.
Bank Teller
Westpac
02.2021 - 06.2021
- Working face to face with customers, Processing customer transactions, e.g
- Withdrawals, deposits, payments, money transfers, opening and closing current accounts, Maintaining working cash drawer and ATM machines, Providing customer assistance for bank products and services, Performing back office administrative and accounting duties, Cross-selling banking products, such as credit cards, Performing document enquiries and resolving disputed transactions
School Learning Support Officer/ Office support
Canowindra Public School
02.2015 - 01.2021
- General Administration duties (filing and dictation), Answering enquiries from parents and other stakeholders while maintaining privacy and confidentiality, Data entry and telephonist duties, Payroll, Managing casual rosters
Education
Certificate III - Early Childhood Education and Care -
TAFE NSW
Certificate III - Education Support -
TAFE NSW
Attainment of Business Studies -
TAFE NSW
Attainment of Design and Graphics -
TAFE NSW
Bachelor of Education (Primary) -
Swinbourne University
Skills
- Time Management
- Extensive experience with MyWorkZone
- Problem Solving
- High attention to detail
- Very experienced with SAP
- Experienced with CM9
- Fast Learner
- High Patients
- Advanced knowledge with MyWorkZone
- Self-Management
- Travel and Expense
- Focus on key points and speak in plain English
- Advanced Communication skills
- Advanced Computer Skills
- Managing Employees
- Enjoy learning new things
- Love being challenged
- Working under pressure
- Flexible working attributes
- Great team management
- Have trained other staff
- Plan and prioritise
- Advanced knowledge with Excel
- Act with integrity
- Technical Solution Development
- Performance Testing
- Technical Specifications
- System Updates
- Desktop Troubleshooting
- Product Development
- Documentation Expertise
- Reporting Expertise
- Bi-Weekly Payroll Processing
- Recordkeeping Requirements
- Reporting Abilities
- Tax Law Understanding
- Wages and Deduction Calculation
- Pay Adjustments
- Conflict Resolution
- Payroll Processing
References
Tom Beath, Owner at Central West Building Services, 0411 140 252.
Cheree Maloney, Acting Team Leader at DPE, 0407 322 021.
Chris Watson, Owner at Farmpix, 0424 341 341.
Terese Grant, Payroll officer at DPE, 0411 734 094
Training
Anaphylaxys Training - Current Administration of Prescribed Medication training - Current WHS Awareness Training - Current E-Emergency Care Training - Current First Aid Certificate - Current until Dec 2023 Mandatory Child Protection Training - Current Working With Children Check - Current
Community Service
- 2012 - 2014 Canowindra Tigers Rugby League Club - Licensee / Bar Attendant
- 2012 - 2015 Canowindra Junior Rugby League Club - Canteen Assistant
- 2015 - 2016 Light the Night Leukaemia Foundation - Local Board Member
- 2018 - 2022 Canowindra Junior Rugby League Club - Under 7's coach
- 2019 - 2022 Canowindra Junior Rugby League Club - Secretary Manager
Timeline
People System Administrator
Department of Planning and Environment
10.2023 - Current
Payroll Officer
Department of Planning and Environment
11.2022 - Current
Bank Teller
Westpac
02.2021 - 06.2021
Early Childhood Educator
Cabonne Family Day care
06.2020 - 01.2022
School Learning Support Officer/ Office support
Canowindra Public School
02.2015 - 01.2021
Certificate III - Early Childhood Education and Care -
TAFE NSW
Certificate III - Education Support -
TAFE NSW
Attainment of Business Studies -
TAFE NSW
Attainment of Design and Graphics -
TAFE NSW
Bachelor of Education (Primary) -
Swinbourne University
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