Amanda Frost
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Belyando Building Supplies
02.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Retail Assistant
Blackall IGA
10.2003 - 02.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Certificate III - Tourism
TAFE Queensland
Great Barrier Reef Int'l Marine College, QLD03.2004
Certificate III - Financial Services Marketing Operations
TAFE Queensland
Brisbane, QLD11.2002
Certificate III - Business Administration
Future Skills Training
Brisbane04.2001
Skills
- Invoice Processing
- Document Control
- Filing
- Data Entry
- Bookkeeping
- Clerical Support
- Information Security
- Office Administration
- Minute Taking
- Multi-Line Phone Systems
- Staff Motivation
- Meticulous attention to detail
- Office Management
- Deadline-oriented
- Time Management
Timeline
Administrative Assistant
Belyando Building Supplies
02.2022 - Current
Retail Assistant
Blackall IGA
10.2003 - 02.2022
Certificate III - Tourism
TAFE Queensland
Certificate III - Financial Services Marketing Operations
TAFE Queensland
Certificate III - Business Administration
Future Skills Training
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