Amanda Furchtman
Harrington Park,NSW
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Team Member
Coles
Mount Annan , NSW
06.2014 - Current
- Ensured that all promotional materials were properly displayed at checkout counters.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered store phone calls to provide general information and direct callers to desired departments.
- Provided assistance to customers with product selection queries.
- Resolved customer complaints in a professional manner.
- Maintained current knowledge of store promotions to highlight sales to customers.
Online Click And Collect
Coles
Mount Annan, NSW
06.2014 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Assisted teammates with daily tasks during peak periods.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Troubleshot any problems or errors that occurred during checkout.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Fitting Room Attendant
Kmart
Wetherill Park, NSW
04.2023 - Current
- Resolved customer complaints professionally while maintaining a positive attitude.
- Ensured all apparel was folded neatly and placed back on shelves after each use.
- Helped customers locate specific items they were looking for within the store.
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
- Assisted customers with finding clothing items that fit their size, style preference, and budget.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms.
Education
High School Diploma -
East Hills Girls High
East Hills, NSW12-1988
Skills
- Cashiering
- Customer Service Abilities
- Customer Engagement
- Retail Transactions
- Planning and Organization
- Decision-Making
- Online Order Processing
- Fitting Room Procedures
- Clothing Organization
- Item Tagging
Certification
- RSA License
References
- Leanne Lucas (Coles Service Mangers): 0411 267 923
- Taina Van der Saag (Kmart Operation Manger) 0423 244 993
Timeline
Fitting Room Attendant
Kmart
04.2023 - Current
Retail Team Member
Coles
06.2014 - Current
Online Click And Collect
Coles
06.2014 - Current
High School Diploma -
East Hills Girls High
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