Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Amanda Goddard

Kyabram,VIC

Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Owner

Mandi's Cleaning
KYABRAM, VIC
11.2024 - Current
  • Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Washed windows inside and outside as needed.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Emptied wastebaskets and replaced liners.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Bar and Restaurant Manager

Hotel Kyabram
KYABRAM, VIC
03.2024 - 12.2025
  • Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
  • Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
  • Resolved customer complaints in a professional manner.
  • Reviewed monthly financial statements to monitor budget allocations.
  • Created daily specials to promote increased sales volume.
  • Tracked food costs on a regular basis to ensure profitability goals were met.
  • Monitored inventory levels and placed orders with vendors as needed.
  • Implemented cost-saving initiatives that resulted in improved operational efficiency.
  • Coordinated catering services for private parties or other special events.
  • Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
  • Scheduled shifts for bar staff and monitored employee performance.
  • Ensured compliance with all health department regulations.
  • Inspected dining areas for cleanliness, proper set-up of tables and chairs.
  • Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics.
  • Implemented cost-saving measures such as energy conservation initiatives.
  • Assisted in creating marketing strategies designed to increase business growth.
  • Analyzed sales reports to identify trends and opportunities for increasing revenue.
  • Negotiated contracts with suppliers to obtain best prices on food products.
  • Organized promotional activities to attract new customers while retaining existing ones.
  • Collaborated with chefs and cooks regarding menu items and production needs.
  • Performed routine maintenance on restaurant equipment such as refrigerators, ovens, dishwashers.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Managed accounts payable, accounts receivable and payroll.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Updated computer systems with new pricing and daily food specials.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees to perform duties.
  • Distributed food to service staff for prompt delivery to customers.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Kitchen Manager

Hotel Kyabram
KYABRAM, VIC
12.2023 - 10.2024
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Ensured compliance with health and safety regulations.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Trained new employees on kitchen procedures and policies.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
  • Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Received, organized and rotated paper goods and food ingredients.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Explained goals and expectations required of trainees.

Hotel Manager

Stanhope Family Hotel
Stanhope, VIC
11.2016 - 01.2023
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
  • Resolved conflicts between staff members or guests when necessary.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Negotiated contracts with vendors for services such as food supply or maintenance services.
  • Ensured compliance with safety regulations in accordance with local laws.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Organized monthly meetings with department heads to review performance metrics.
  • Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Monitored customer feedback surveys and took appropriate action based on results.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Developed and implemented hotel policies and procedures.
  • Handled guest complaints professionally and efficiently.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Developed and enforced operational policies and procedures to improve overall efficiency.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Coordinated with the sales team to develop strategies for attracting new business.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Organized staff schedules, balancing workload and operational needs.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Fostered relationships with local businesses and organizations to drive additional revenue streams.
  • Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Managed room allocations and bookings, optimizing occupancy and revenue.
  • Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
  • Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
  • Enhanced guest services through the integration of new technology and systems.
  • Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
  • Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Administered new hire paperwork and maintained employee files.
  • Conducted regular competitive analysis to adjust pricing and offerings, staying ahead in the market.
  • Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Ensured compliance with all local, state, and federal laws and regulations.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Implemented and monitored marketing and promotional strategies to increase occupancy rates.
  • Oversaw inventory management, ensuring adequate supplies while controlling costs.
  • Managed budgeting and financial planning, including cost control measures to maximize profitability.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Offered guests beverages and refreshments upon check-in.
  • Responded to and resolved guest issues or complaints.
  • Issued room keys and escort instructions to bellhops.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Input and confirmed reservations for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Built and maintained productive relationships with employees.

Education

Nutrition

Vast Academy
Online

Skills

  • Menu planning and food safety
  • Customer service and support
  • Inventory management and supply restocking
  • Effective communication and problem solving
  • Team leadership and crisis management
  • Employee development and staff hiring
  • Service quality assurance
  • Supply chain optimization and operations management
  • Budget administration and KPI management

Certification

  • Food Safety Supervisor
  • Food Handlers Certificate
  • RSA
  • NET (New Entrant Training to hold a Liquor License in Vic)

Affiliations

  • I am a mum of three kids, currently navigating a P-plater, a mid-teen, and a primary school force to be reckoned with.
  • Time off involves various kid activities and a small amount of time for myself.

Accomplishments

  • I earned my role as hotel manager after I turned the kitchen from making a loss to making a profit.
  • I introduced a new, extensive menu that included many gluten-free, vegetarian, and vegan options, the only venue in my area to do so

References

  • Unfortunately I cannot provide any written references from previous employers, myself being my employer for the last 15 years except for the time at Hotel Kyabram, the owner is unavailable to contact.

Timeline

Owner

Mandi's Cleaning
11.2024 - Current

Bar and Restaurant Manager

Hotel Kyabram
03.2024 - 12.2025

Kitchen Manager

Hotel Kyabram
12.2023 - 10.2024

Hotel Manager

Stanhope Family Hotel
11.2016 - 01.2023

Nutrition

Vast Academy

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Amanda Goddard