Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Goreel

Sydney

Summary

I am incredibly organized, detail oriented, and a problem solver. Over my years of experience in the retail industry I have developed my skills to provide top level customer service. I have experience leading others, organizing time, training staff, and creating a positive environment for coworkers and guests. I am a quick learner and known to be a person everyone can count on. My experience as a sports coach have given me invaluable experience in patience, leadership, and creating a fun and engaging learning environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Key Leader

lululemon
11.2019 - 12.2023
  • Shift manager, managed team of educators in day-to-day operations and how to meet and improve sales metrics and store KPI.
  • Assisted in the training of new employees across the range of skills required.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Lead product knowledge and staff safety seminars at staff meetings.
  • Evaluated customer needs and feedback to create top level customer experience.
  • Inventory and store merchandising experience.
  • Very well versed in back-of-house and store shipping operations.
  • Maintained store operations with creative problem solving and agility.
  • Assisted organizing store and community events.
  • Assisted in planning and participating in community and outreach events.
  • Experience in creating internal store media content to engage and enroll staff in company initiatives.
  • Experience in creating social media content to promote community events to the public.

Coach

Coach, Learn to Swim
05.2016 - 12.2023
  • Company Overview: Wildkit Swimming
  • Coach for 12 & under swimming.
  • Created new staff training program.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Built relationships and communicated with parents to provide best environment for children.
  • New Staff training.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Organizing for swim meets.

Educator

lululemon
08.2017 - 11.2019
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Elementary Education

Northeastern University Chicago
Chicago, Illinois

Skills

  • Inventory and merchandising
  • Customer engagement
  • Proficient in Microsoft Office suite
  • Orientation and training
  • Experienced with rostering platforms such as Dayforce and Deputy
  • Facilitating positive customer experiences
  • Staff training and development
  • Experience in Adobe Creative Cloud
  • Skilled in organization and attention to detail
  • Strategic problem solving
  • Planning and coordination of events

Timeline

Key Leader

lululemon
11.2019 - 12.2023

Educator

lululemon
08.2017 - 11.2019

Coach

Coach, Learn to Swim
05.2016 - 12.2023

Elementary Education

Northeastern University Chicago

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Amanda Goreel