Amanda Gray
Quinns Rocks,WA
Summary
Experienced administrative professional specializing in healthcare and educational settings, with a strong track record of improving office operations and staff coordination. Adept at managing complex scheduling, data entry, and staff training with a focus on efficiency and accuracy. Known for excellent problem-solving skills and ability to handle multiple tasks seamlessly.
Overview
32
32
years of professional experience
Work History
STAFFING / ADMINISTRATION OFFICER – MENTAL HEALTH SERVICE
RAMSAY HEALTH CARE– JOONDALUP HEALTH CAMPUS
Joondalup
02.2020 - Current
- Streamlined staff booking and allocation, enhancing operational efficiency
- Entering of Staffing data/allocations on the hospital computerised rostering & HR Systems
- Maintaining of rosters ensuring all staff meet contract hours
- Creating and updating daily ward runners, ensuring wards are fully staffed
- Processing of sick and other leave requests
- Maintaining of Leave planner
- Manageed timely processing of guards timesheets, ensuring accurate payroll
- Processing Agency Timesheets
- Balancing of pay period for Manager Approval and submit to Payroll
- Updating changes to Staff contracted hours on all systems
- Developed comprehensive Administrative Desktop Manuals, improving office procedures and staff training
- Onboarding of new staff to Mental Health Service and Joondalup Health Campus
- Training of staff in Staffing role duties
- First point of contact for all staffing, rostering queries -phone, email and in person
- Monitoring of Staff Mandatory Training.
ADMINISTRATION OFFICER – CASUAL POOL
QUEENSLAND HEALTH – MACKAY HEALTH & HOSPITAL SERVICE
Mackay
01.2018 - 01.2020
- Assisted NUM of Bank, Pool & Casual with daily hospital staffing requirements
- Allocation of QHATS for incoming & outgoing patients from MHHS
- Entering Casual & Bank staff daily shift movements into Trendcare
- Assisting with Recruitment into Casual Nursing Pool
- Co-ordinating interviews with applicants and booking rooms
- Gathering of Recruitment paperwork to accompany applications
- Co-ordinating on-boarding of new staff
- Creating Novell & Email identities for new staff
- Monitoring of Staff Mandatory Training completion
- Assisting Bed Managers wherever required, especially during Handover periods
- Assisted in the Post Graduate Program Recruitment with the Nursing Resources team
- Assisting NUM’s with daily payroll paperwork (DSVF’s and AVAC’s) & other requirements
- Assisting with Staff movements with EMR’s & CDSUP’s
- Bringing in and posting of ward rosters in Trendcare
- Co-ordinating ward roster allocation books
- Assisting with Trendcare enquiries
- Maintaining staff profiles in Trendcare
- Created an Administrative Desktop Manual for NUM Bank, Pool & Casual
- Reorganised electronic folders for NUM of Bank, Pool & Casual
- Updating Nursing Services Desktop Manuals with new systems
- Created a Trendcare Desktop Manual
- Updating of electronic folders & spreadsheets
- Assisting in NUM education
- General office duties
- Minute taking of monthly meetings
- Assisting in training of unit staff.
TEACHER AIDE (PREP, YEAR 1 & 2) (2 Days per Week)
ST MARY’S CATHOLIC PRIMARY SCHOOL
01.2016 - 01.2018
- One to One and small group support
- Reading, writing, literacy and numeracy support
- Behaviour management
- Resourcing
- Supervised on excursions and playground duties.
ADMINISTRATION OFFICER
MACKAY STATE HIGH SCHOOL
01.2016 - 01.2017
- Parent and Student Counter Service
- Competent with One School including receipting
- Maintained Student Profiles
- Competent with In-House Software ID Attend
- Daily Banking
- General Office duties.
TEACHER AIDE (YEARS PREP – 7)
MACKAY WEST STATE SCHOOL
01.2013 - 12.2015
- One to One and small group support
- Reading, writing, literacy and numeracy support
- Behaviour management
- Resourcing
- Targeted Teaching
- Supervised on excursions and playground duties.
TEACHER AIDE
MACKAY STATE HIGH SCHOOL
03.2013 - 12.2013
- Learning Support with 3 students in differing grades on a weekly basis in core subjects of Maths, Science and English
Stay at home parent
01.2003 - 01.2013
- Raising three small children
MEDICAL RECEPTIONIST
PARABURDOO MEDICAL, WA
Paraburdoo
01.1998 - 01.2003
- Co-ordinated appointments and daily activities
- Answering switchboard
- Updated Patient database
- Money management
- Stock control
- Customer service
- Cleaned and sterilized medical equipment
- Assisted with emergency first aid and minor procedures as necessary
- General organisation of the practice.
CASUAL MEMBER SERVICE OFFICER
UNITED CREDIT UNION, PARABURDOO
Paraburdoo
01.1997 - 01.1998
- Opened and closed customer accounts
- Customer service
- Teller services
- Money management.
GENERAL ASSISTANT
WESTPAC BANKING CORP, PARABURDOO
Paraburdoo
01.1995 - 01.1996
- Customer service
- Report actioning
- General account enquiries
- Overseas transactions
- Voucher reading
- Cash control and balancing.
RECEPTIONIST
QUALTAPE AUSTRALIA PTY LTD
01.1993 - 01.1994
- Successfully completed Clerical Traineeship through Perth TAFE
- Front reception duties
- Banking and postage of mail
- Answered customer enquiries
- Processed customer orders and payments
- Debt collection.
Education
Certificate III in Education Support -
Brisbane North Institute of TAFE (BNIT)
12.2013
Clerical Traineeship -
Perth TAFE
12.1994
Senior Certificate -
Girrawheen Senior High School
12.1992
Skills
- Administrative Support
- Team Coordination
- Document Preparation & Control
- Calendar Management
- Reporting proficiency
- Database Entry & Management
- Meeting Support
- Reporting skills
- Relationship Building
- Schedule Management
- Office Management
- File Management
- Customer Relations
- Efficiency Improvement
Licenses / Certificates
- Current Drivers Licence
- Working with Children’s Card
- Asbestos Awareness Training
- Workplace Health & Safety Training
- Code of Conduct & Student Protection
- QLD Health Mandatory Training
- Ramsay Health Mandatory Training
References
- Craig Creswell, Service Manager – Mental Health Service, Ramsay Health Care – Joondalup Health Campus, craig.creswell@aegishealth.com.au, 0421 974 101
- Claire Sutton, Clinical Nurse Specialist – Mental Health Service, Ramsay Health Care – Joondalup Health Campus, claire.sutton@aegishealth.com.au, 0426 621 961
- Christopher Hatch, Nurse Unit Manager – Bank, Pool, Casual & Transport, Mackay Hospital & Health Service, christopherjosephhatch@yahoo.com, 0420 487 434
- Melinda Vella, Supervisor, Mackay State High School, 0409 709 444
- Karen Porteous, Teacher, Mackay West State School, 0431 513 534
- Dr Siobhan MacDonald, The Zone Medical Practice, 0407 830 997
Timeline
STAFFING / ADMINISTRATION OFFICER – MENTAL HEALTH SERVICE
RAMSAY HEALTH CARE– JOONDALUP HEALTH CAMPUS
02.2020 - Current
ADMINISTRATION OFFICER – CASUAL POOL
QUEENSLAND HEALTH – MACKAY HEALTH & HOSPITAL SERVICE
01.2018 - 01.2020
TEACHER AIDE (PREP, YEAR 1 & 2) (2 Days per Week)
ST MARY’S CATHOLIC PRIMARY SCHOOL
01.2016 - 01.2018
ADMINISTRATION OFFICER
MACKAY STATE HIGH SCHOOL
01.2016 - 01.2017
TEACHER AIDE
MACKAY STATE HIGH SCHOOL
03.2013 - 12.2013
TEACHER AIDE (YEARS PREP – 7)
MACKAY WEST STATE SCHOOL
01.2013 - 12.2015
Stay at home parent
01.2003 - 01.2013
MEDICAL RECEPTIONIST
PARABURDOO MEDICAL, WA
01.1998 - 01.2003
CASUAL MEMBER SERVICE OFFICER
UNITED CREDIT UNION, PARABURDOO
01.1997 - 01.1998
GENERAL ASSISTANT
WESTPAC BANKING CORP, PARABURDOO
01.1995 - 01.1996
RECEPTIONIST
QUALTAPE AUSTRALIA PTY LTD
01.1993 - 01.1994
Certificate III in Education Support -
Brisbane North Institute of TAFE (BNIT)
Clerical Traineeship -
Perth TAFE
Senior Certificate -
Girrawheen Senior High School
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