Amanda Green
Cromer,NSW
Summary
Accomplished leader with extensive experience at NSW Department of Communities and Justice, adept in relationship building, leading and motivating. Demonstrated success in enhancing casework practices and fostering cultural responsiveness. Skilled in analytical thinking and emotional intelligence, significantly improving team engagement and service delivery standards.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Acting Manager Casework
NSW Department Of Communities And Justice (DCJ)
07.2024 - Current
- Lead and manage a team of caseworkers through effective group supervision, leadership and individual casework coaching and feedback to deliver accountable and collaborative casework that respects the culture and context of each child, young person, family and community.
- Model ethical and curious casework practice and culture which nurtures quality family work and draws on differing views, external expertise and fosters debate and learning.
- Oversee compliance with casework record keeping and required timeframes.
- Prepare and review court documentation, care plans, safety and risk assessments.
- Communicate and collaborate with families, community members, all levels of government and with community partners.
Senior Caseworker
DCJ
09.2021 - 07.2024
- Worked sensitively and respectfully with children, young people, family members and relevant services to assess safety and risk for children and young people.
- Worked collaboratively with families and other agencies in developing goals and implementing change to address safety and well-being concerns. This was demonstrated in the high level of engagement by families.
- Prepared Care Applications and court related documents and attended court.
- Maintained high level of client confidentiality.
- Mentored new caseworkers and facilitated group supervision.
Library and Student Services Support
St Augustine’s College
09.2012 - 08.2021
- Learned and adapted quickly to new technology and software applications including research databases and discrepancy reports.
- Skilled at working independently and collaboratively across multiple teams with teaching, leadership and support staff.
- Demonstrated leadership skills in managing projects from concept to completion including the annual Year Book.
- Supported and supervised students from Years 5 to 12.
A/Assistant Director Practice Improvement, JCPR
DCJ
09.2010 - 08.2012
- Developed and implemented a structured practice improvement platform, including establishing a framework for reflective practice that involved complex case practice discussions.
- Implemented learning and development initiatives that reflected global best practice standards and quality improvement, such as establishing training on working with non-offending parents and complaints management. This led to presenting at seminars and conferences on the topic of sibling sexual abuse.
- Oversaw complex, sensitive and high-profile investigations, requiring both considered and robust engagement with other agencies.
Manager, Montrose Family Assessment Program
DCJ
12.2007 - 08.2010
- Led a diverse team of caseworkers completing intensive home-based family assessments throughout NSW, with the intention of preventing entry into care of children and young people.
- Implemented innovative strategies to accommodate changes in strategic directions, including streamlining the referral process, developing concise written reports and targeting young people in OOHC at risk of a placement breakdown.
- Provided mentoring and leadership to other child protection teams undergoing significant change, to increase team engagement and reduce staff turnover.
A/Manager Child Deaths & Critical Reports Unit
DCJ
11.2004 - 11.2007
- Coordinated information gathering process following the death of a child known to DCJ and facilitated information flow between relevant departmental units, the Executive, the Minister’s office and statutory agencies.
- Supported staff through the internal and external processes, including liaising with union representatives, providing briefing and de-briefing sessions and ensuring accurate information was provided in a timely manner.
- Oversaw reviews, including formulating recommendations and advised on projects and issues with wider policy, legal and organisational implications.
- Maintained a close working relationship with other directorates and government agencies to enable an efficient and effective response process. This included the NSW Ombudsman, Commissioner for Children and Young People, the Children’s Guardian, the NSW Coroner and Police.
- Contributed to the development of business plans, budgets, strategies, policies and guidelines and acted in the position of Assistant Director as required.
Senior Project Officer, Child & Family Directorate
DCJ
11.2003 - 11.2004
- Developed and reviewed child protection policy in accordance with strategic directions, business plans and whole of government perspective. This involved critical analysis and assessment of current research and legislation and consultation with relevant service providers.
- Established key relationships to identify and address potential issues and gain commitment towards key policies and project initiatives.
- Formulated responses to external inquiries, contentious issues and policy matters. This included timely analysis and technical advice, with reasoned and sound recommendations.
Project Officer, Child & Family Directorate
DCJ
11.2001 - 11.2003
- Developed and implemented project plans that met organisational expectations, including time and budget constraints. This included liaising with stakeholders, facilitating briefing sessions and focus groups as well as preparing relevant Ministerial correspondence, briefings, possible parliamentary questions and consultation papers.
A/Casework Manager
DCJ
05.2001 - 11.2001
- Oversaw casework practice across a team of caseworkers through effective case management allocation, team and individual casework supervision and collaborative local and interagency practices.
Trainer, Metro South East Area
DCJ
01.2001 - 05.2001
- Co-ordinated and implemented training for Child Protection staff and community partners including the topics: Legislation and Delegations; Engaging with Families; Cultural Awareness; Interviewing Children and the Interagency Guidelines.
Area Child Protection Specialist, Metro South East
DCJ
02.1998 - 01.2001
- Analysed and reported on practice trends and case management issues and applied contemporary research to develop strategies to achieve standards of best practice.
- Oversaw compliance and quality assurance responsibilities, contributed to strategic plan and translated strategic direction into operational plans.
- Conducted fact finding investigations involving DCJ employees and carers in the Child & Family and Disability sectors.
- Collaborated with key DCJ and Agency representatives to identify and address systemic issues impeding service delivery. This included developing targeted training and representing DCJ as a conference speaker.
Child Protection Casework Specialist
DCJ
09.1996 - 02.1998
- Enhanced the knowledge and skills of caseworkers in an informed and supportive manner through applying research and demonstrating contemporary child protection practices in case discussions, training seminars and mentoring.
- Reviewed, investigated and case-managed complex and sensitive child protection matters as well as mediated complaints at the local level, drafted Ministerial correspondence and prepared PPQs.
- Identified, analysed and reported on program practice trends and case issues and the practice changes required to facilitate a culture of continuous learning and best-practice.
A/Team Leader Disability Community Support Team
DCJ
06.1996 - 09.1996
- Managed a multi-disciplinary team consisting of social workers, community nurses, psychologists and community workers responsible for case managing children, young people and adults with special needs. This included advocacy and responding to allegations of abuse and neglect.
A/Community Worker, Disability Community Support
DCJ
11.1995 - 06.1996
- Case management of clients with special needs in the care of the Director-General and the NSW Guardianship Board. This included the transition between DCJ residential units and community placements and liaising with funded services to address gaps in service delivery and engaging local resources.
Caseworker
DCJ
07.1992 - 11.1995
- Build relationships with children, young people, and their families and carers to influence change and bring about support and protection in families to build safety for children.
Family Counsellor
The Fact Tree Youth Service
04.1990 - 07.1992
- Researched the needs of client groups and developed programs, activities and strategies to support, educate and develop children, young people and their families. This included establishing a program at Redfern Primary School where I presented topics including family well-being, child protective behaviours, communication and relationships.
- Participated in drop-in-centre activities and organise school holiday and weekend camps for children aged 5 - 16 years.
- Engaged with local service providers,including on the Federation of NSW Police Citizens Youth Clubs Board and Management committee member of Erskineville Youth Refuge.
Personal Care Assistant
Cerebral Palsy Alliance
08.1987 - 04.1990
- Assisted and advocated for young adults with cerebral palsy in developing living skills, engaging with community networks and accessing community.
Education
Post Graduate Certificate - Ethics And Leadership
University of New South Wales
Sydney, NSW12.1999
Graduate Certificate - Human Resource Management
TAFE
North Sydney11.1997
Bachelor of Social Science - Welfare And Psychology
Charles Sturt University
Bathurst, NSW03.1989
Skills
- Team building and collaboration
- Complex Problem-Solving
- Cultural Responsiveness
- Emotional Intelligence
- Professionalism
- Trauma Informed Framework
- Excellent Communication
- Adaptability and Flexibility
- Analytical Thinking
- Attention to Detail
- Expectation Setting
Certification
NSW Justice of the Peace
ADDITIONAL LEARNINGS
DCJ Courses:
• CDP
• Managing People and Teams
• Writing skills
• Project Management
• Policy Development
• Child Protection Specialist
• Managing Case Conferences
• Evidence and Natural Justice
• Critical Incident Debriefing
• Parents and Mental Health Issues
• Parents and Substance Misuse
• Disaster Management
External to DCJ:
• Marriage Guidance Counselling
• Family Therapy
• Self Management for Adolescents
• Bereavement and Loss
• Conflict Resolution
Timeline
Acting Manager Casework
NSW Department Of Communities And Justice (DCJ)
07.2024 - Current
Senior Caseworker
DCJ
09.2021 - 07.2024
Library and Student Services Support
St Augustine’s College
09.2012 - 08.2021
A/Assistant Director Practice Improvement, JCPR
DCJ
09.2010 - 08.2012
Manager, Montrose Family Assessment Program
DCJ
12.2007 - 08.2010
A/Manager Child Deaths & Critical Reports Unit
DCJ
11.2004 - 11.2007
Senior Project Officer, Child & Family Directorate
DCJ
11.2003 - 11.2004
Project Officer, Child & Family Directorate
DCJ
11.2001 - 11.2003
A/Casework Manager
DCJ
05.2001 - 11.2001
Trainer, Metro South East Area
DCJ
01.2001 - 05.2001
Area Child Protection Specialist, Metro South East
DCJ
02.1998 - 01.2001
Child Protection Casework Specialist
DCJ
09.1996 - 02.1998
A/Team Leader Disability Community Support Team
DCJ
06.1996 - 09.1996
A/Community Worker, Disability Community Support
DCJ
11.1995 - 06.1996
Caseworker
DCJ
07.1992 - 11.1995
Family Counsellor
The Fact Tree Youth Service
04.1990 - 07.1992
Personal Care Assistant
Cerebral Palsy Alliance
08.1987 - 04.1990
Post Graduate Certificate - Ethics And Leadership
University of New South Wales
Graduate Certificate - Human Resource Management
TAFE
Bachelor of Social Science - Welfare And Psychology
Charles Sturt University
NSW Justice of the Peace
ADDITIONAL LEARNINGS
DCJ Courses:
• CDP
• Managing People and Teams
• Writing skills
• Project Management
• Policy Development
• Child Protection Specialist
• Managing Case Conferences
• Evidence and Natural Justice
• Critical Incident Debriefing
• Parents and Mental Health Issues
• Parents and Substance Misuse
• Disaster Management
External to DCJ:
• Marriage Guidance Counselling
• Family Therapy
• Self Management for Adolescents
• Bereavement and Loss
• Conflict Resolution
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