Amanda Griffiths
Kalgoorlie,WA
Summary
With a proven track record at City of Kalgoorlie-Boulder, I excel in training facilitation and assessing training needs, ensuring a 30% increase in program effectiveness. My collaborative approach and ability to deliver engaging employee orientations highlight my commitment to workforce development and operational excellence.
Seasoned Medical Assistant Manager with strong background in healthcare management and patient care. Demonstrated proficiency in overseeing daily operations of medical practices, including staff supervision and training, workflow optimization, and compliance with healthcare regulations. Notable strengths include leadership, communication, and problem-solving skills which have consistently improved team productivity and patient satisfaction rates. Skilled in leveraging healthcare technology to enhance operational efficiency.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Training Assistant
City of Kalgoorlie-Boulder
Kalgoorlie, WA
04.2022 - 12.2024
- Evaluated existing curricula regularly to ensure accuracy and relevance.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Coordinated recruitment and placement of training program participants.
- Organized and maintained course material files, documents, and records.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Managed registration process for participants in various courses.
- Provided technical support to instructors and students during classes.
- Maintained detailed records of attendance at each session.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Coordinated logistics for trainings such as reserving rooms, ordering supplies.
- Assisted human resources managers with employee development.
- Prepared reports on training activities and results.
- Communicated key information from trainers to participants and visa versa.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Medical Receptionist
Alpha Medical
Kalgoorlie, WA
10.2021 - 04.2022
- Processed patient payments and scanned identification and insurance cards.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed referrals for specialist care when requested by physicians or patients.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Ordered and maintained supply inventory for medical office.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Straightened up waiting room to maintain neat and organized space.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Assistant Manager
Boulder Medical
Boulder, WA
01.2021 - 12.2021
- Recruited, hired and trained new medical and facility staff.
- Facilitated communication between the medical office staff and healthcare providers.
- Explained policies, procedures and services to patients.
- Monitored inventory levels of medical supplies in order to maintain an adequate supply at all times.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Communicated with patients with compassion while keeping medical information private.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Processed medical claims accurately and efficiently using billing software.
- Performed administrative duties such as filing paperwork, ordering supplies.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Supervised clinical staff members to ensure quality of care was provided in accordance with established standards.
- Managed schedules, assignments and performance of nursing staff.
- Maintained and updated patient records, including medical history, test results, and immunization dates.
- Managed front office operations, such as scheduling appointments and verifying insurance coverage.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Store Manager
Prouds the Jewellers
South Hedland, WA
12.2017 - 12.2020
- Supervised cash handling processes to ensure accuracy of transactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Prepared staff work schedules and assigned team members to specific duties.
- Coached and developed store associates through formal and informal interactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Point of Sale Specialist
Coles
, TAS
12.1991 - 12.2017
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Reconciled cash register at end of shift by balancing cash, credit cards and checks.
- Created detailed reports outlining performance issues or successes related to the point of sale system.
- Welcomed customers, offering assistance to help find store items.
- Bagged and boxed and gift-wrapped fragile merchandise to deliver excellent customer service.
- Scanned items and checked pricing on cash register for accuracy.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.
- Greeted customers promptly and asked detailed questions to quickly determine needs.
- Resolved customer inquiries related to point of sale transactions and operations.
- Maintained a high level of customer service at all times when dealing with clients or customers regarding their transactions or inquiries.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
- Communicated regularly with vendors in order to stay informed about product updates or changes in pricing structures.
- Assisted customers with training on how to use the point of sale system.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Deloraine High School
Deloraine, TAS12-1991
Skills
- Training facilitation
- Assessing training needs
- Employee orientation
- Training delivery
- Employee onboarding
- Worker training
- Evaluating training requirements
Certification
- First Aid
- First Aid Mental Health
- Pathology Tester
- Fire Warden
- Fire Extinguisher
References
References available upon request.
Timeline
Training Assistant
City of Kalgoorlie-Boulder
04.2022 - 12.2024
Medical Receptionist
Alpha Medical
10.2021 - 04.2022
Medical Assistant Manager
Boulder Medical
01.2021 - 12.2021
Assistant Store Manager
Prouds the Jewellers
12.2017 - 12.2020
Point of Sale Specialist
Coles
12.1991 - 12.2017
High School Diploma -
Deloraine High School