Amanda Haldenby
Adelaide,SA
Summary
Dynamic Collections Officer with proven success at Humm, consistently exceeding monthly targets through effective debt negotiation and account management. Skilled in developing customized repayment plans while demonstrating exceptional active listening and clear communication. Recognized for maintaining compliance and achieving high client satisfaction in a fast-paced call center environment.
Overview
30
30
years of professional experience
Work History
Collections Officer
Humm
Adelaide, SA
12.2021 - Current
- Assisted customers in understanding payment options and account status
- Utilized collection software to track overdue accounts and update records
- Communicated effectively with clients to resolve outstanding balances
- Developed knowledge of compliance regulations
- Documented interactions with clients for accurate record-keeping
- Managed time efficiently to handle multiple accounts simultaneously
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Responded to customer inquiries and provided detailed account information.
Break Mechanic and Exhaust Fitter
Midas
Adelaide, SA
07.1996 - 03.1998
- Diagnosed and repaired automotive issues using advanced diagnostic tools.
- Executed routine maintenance tasks, enhancing vehicle performance and reliability.
- Inspected and tested equipment to locate worn and damaged parts.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Apprentice - Exhaust Mechanic
Trade School
Adelaide, SA07-1996
Skills
Persuasive negotiation
Skip tracing
Collections processing
Account management
Debt negotiation
Delinquent account management
Debt management
Billing procedures
Repayment plan structuring
Repayment negotiations
Collections regulatory guidelines
Outbound calling
Collections
Decision-making
Call center experience
Account review
Financial management
Active listening
Investigation due diligence
Call center background
Payment plan management
Attention to detail
Clear communication
Updating customer accounts
Fair debt collections practices
Negotiation and resolution
Pleasant telephone demeanor
Persuasive negotiation
Timeline
Collections Officer
Humm
12.2021 - Current
Break Mechanic and Exhaust Fitter
Midas
07.1996 - 03.1998
Apprentice - Exhaust Mechanic
Trade School