Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
References
Hobbies and Interests
Timeline
Generic

Amanda Harris

Delan

Summary

I am a happy, friendly person who can work effectively and efficiently without supervision. I always aim to provide the most professional approach of day to day tasks with the end result in mind. I have a drive and passion for helping others and take pride in my work. I am a dedicated professional eager to create and implement successful strategies to improve organizational efficiency. I have strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

25
25
years of professional experience

Work History

Senior Employment Consultant

APM Employment Services
08.2023 - Current
  • Case management, Supporting the team and driving performance, Supporting participants in progression to employment, Encouragement to participants to participate in the program, High output of administration as per the requirements and guidelines, Tailored marketing of participants to suitable businesses, Barrier management, Conflict resolution, Identify skill, improve capacity to work and identify employment opportunities to support their independence, Build relationships with organisations and local employers, Customer service to participants and employers

Employment Consultant

APM Employment Services
07.2022 - 08.2023
  • Case management, Supporting participants in progression to employment, Encouragement to participants to participate in the program, High output of administration as per the requirements and guidelines, Tailored marketing of participants to suitable businesses, Barrier management, Conflict resolution, Identify skill, improve capacity to work and identify employment opportunities to support their independence, Build relationships with organisations and local employers, Customer service to participants and employers

Operations Manager

Be The Change Youth Services
10.2021 - 01.2022
  • Case management, Connect with outside support services to assist Young people with their individual needs, Develop individual care plans, Mentoring staff, Rostering, Daily reporting, Liaising with Child Safety and other stakeholders, Build alliances and partnerships with other organisations, Complete departmental requirements aligning to the Standards of Care, Develop cultural programs and activities

Youth Worker

Be The Change Youth Services
10.2020 - 01.2021
  • Child Safety Youth support services, Daily home routines, Support Young people to appointments, Encouragement to participate in activities out in the community, Assist with social, emotional and financial challenges, Encourage and assist Young people with educational and support programs, Empower Young people to make positive life choices, Maintain Young person files and reports

Cafe Supervisor

Travellers Rest Cafe
04.2007 - 01.2020
  • A small family-owned cafe who strive for quality, Short order cook, Customer service skills, Cash handling, till, banking, Supervision of other staff, Ordering and control of stock, Food safety, Food preparations, Open and close of shop, Staff supervision

Customer service sales agent

SalesForce Australia Pty Ltd
12.2009 - 12.2010
  • A large Telecommunications company, Provide customer service, Customer contact, Meet sales targets, Meet key performance indicators, Work in a team environment, Computer skills across different systems, Phone manner and skills

Child Carer

Gin Gin Family Day Care
02.2003 - 04.2006
  • In-home childcare, Caring for children aged 0-16 years, Basic office duties, Writing daily schedules, Daily activities, All duties involved in caring for children

Fruit packer and picker

Abbotsleigh Citrus
03.2001 - 03.2003
  • Large orchard, Packing fruit, Maintenance of some machinery and equipment

Waitress

Breakfast Creek Hotel
05.1999 - 06.2000
  • Busy fast paced Hotel, Restaurant table service, Customer service skills, Till work, Bar skills

Waitress/Barmaid

Calamvale Hotel
01.1999 - 06.2000
  • Busy Hotel, Waitress skills, Table service, Bar skills, Till operation

Education

Bachelor of Psychological Science -

CQUniversity
Bundaberg, QLD
01.2020

STEPS University Entry Program, Preparation skills- Distinction, Fundamental mathematics- Distinction, Essay writing- Credit, Computing Skills- High Distinction -

CQUniversity
Bundaberg, QLD
01.2016

Certificate 3 in Customer Contact (BSB30207), Use multiple information systems, Deliver and monitor a service to customers, Apply knowledge of OHS legislation in the workplace, Develop product knowledge, Work effectively with others, Organise personal work priorities and development, Provide sales solutions to customers, Undertake e-learning, Identify sales prospects, Present a sales solution, Manage personal stress in the workplace, Identify opportunities for cross-selling products and services -

Workforce Training And Development
Bundaberg, QLD
01.2010

Certificate ll in Hospitality (Catering Operation) THH21997 -

Morten Institute of Tafe
Brisbane, QLD
01.2000

Skills

  • Great communication skills
  • Time management
  • Reliable
  • Ability to prioritise jobs at hand
  • Interpret and plan the project at hand
  • Delegate work
  • Supervise and coach staff to ensure the standards and planned results are achieved
  • Mentoring
  • Practical thinking
  • Build relationships
  • Microsoft Office
  • Conflict Resolution
  • Employee Coaching
  • Case Management

Websites

Accomplishments

  • Successfully completed STEPS to gain entry into an undergraduate degree at CQUniversity.
  • Completed a Bachelor of Psychological Science (CQUniversity)
  • Recipient of CQUni Cares Scholarship

Additional Information

Work experience on a cattle property. Duties involved, mustering on horseback, drafting, tagging, branding, drenching.

References

  • Cassie Hurley, 0423528280
  • Jenny Gourley, 41573333

Hobbies and Interests

  • Horse owner (Trainer, mustering, pleasure riding)
  • Crafting
  • Cooking
  • Drag racing (351 Cleveland in a Ford Fairlane)
  • Motorbike riding (Yamaha Virago)
  • Gardening
  • Art and Craft

Timeline

Senior Employment Consultant

APM Employment Services
08.2023 - Current

Employment Consultant

APM Employment Services
07.2022 - 08.2023

Operations Manager

Be The Change Youth Services
10.2021 - 01.2022

Youth Worker

Be The Change Youth Services
10.2020 - 01.2021

Customer service sales agent

SalesForce Australia Pty Ltd
12.2009 - 12.2010

Cafe Supervisor

Travellers Rest Cafe
04.2007 - 01.2020

Child Carer

Gin Gin Family Day Care
02.2003 - 04.2006

Fruit packer and picker

Abbotsleigh Citrus
03.2001 - 03.2003

Waitress

Breakfast Creek Hotel
05.1999 - 06.2000

Waitress/Barmaid

Calamvale Hotel
01.1999 - 06.2000

Bachelor of Psychological Science -

CQUniversity

STEPS University Entry Program, Preparation skills- Distinction, Fundamental mathematics- Distinction, Essay writing- Credit, Computing Skills- High Distinction -

CQUniversity

Certificate 3 in Customer Contact (BSB30207), Use multiple information systems, Deliver and monitor a service to customers, Apply knowledge of OHS legislation in the workplace, Develop product knowledge, Work effectively with others, Organise personal work priorities and development, Provide sales solutions to customers, Undertake e-learning, Identify sales prospects, Present a sales solution, Manage personal stress in the workplace, Identify opportunities for cross-selling products and services -

Workforce Training And Development

Certificate ll in Hospitality (Catering Operation) THH21997 -

Morten Institute of Tafe

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Amanda Harris