Amanda Horwood
Moama,Australia
Summary
Experienced Reception Manager with comprehensive knowledge in front office operations and customer service. Strong leadership skills demonstrated by managing and training reception teams to deliver top-notch service. Proven ability to streamline procedures for improved efficiency, while creating positive guest experiences. Significant impact in previous roles through fostering team collaboration and maintaining high standards of professionalism and courtesy.
Dynamic Early Childhood Educator with a Diploma of Management and extensive experience at Rochester Early Learning Centre. Proven ability to foster emotional security and creativity in children while implementing developmentally appropriate curricula. Skilled in problem-solving and maintaining compliance with health standards, ensuring a safe and engaging learning environment.
Overview
19
19
years of professional experience
Work History
Early Childhood Educator
Rochester Early Learning Centre/Campaspe Shire Council
04.2023 - Current
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Provided a safe and stimulating learning environment for young children.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Organised indoor and outdoor playtime activities to promote physical and mental development of children.
- Implemented appropriate strategies to manage challenging behaviors.
- Ensured compliance with relevant regulations such as health and safety standards.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Provided guidance on personal hygiene habits such as hand washing and teeth brushing.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Participated in professional development opportunities to stay current with early childhood education research and best practices.
- Fostered positive relationships with children, encouraging trust and emotional security.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Read stories to children and taught painting, drawing, and crafts.
Assistant Reception Manager
Rich River Golf Club
Moama
03.2021 - 05.2023
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently. Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed Motel, Housekeeping, Reception & Courtesy bus.
- Rostering of all staff on a timely basis.
Client Services Representative
Rogerseller/Winnings Group
04.2018 - 03.2021
- Maintained accurate client records in the database system.
- Provided technical support for clients, troubleshooting issues and resolving complaints.
- Developed creative solutions to address complex customer problems.
- Collaborated with other departments to ensure smooth onboarding of new customers.
- Developed relationships with customers through proactive communication and follow-up.
- Coordinated with sales teams regarding client requests or concerns.
- Managed incoming calls from customers, providing prompt resolution of inquiries.
- Assessed customer needs and responded to inquiries in a timely manner.
- Processed orders and payments accurately and efficiently.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Audited customer account information to identify issues and develop solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Coordinating all deliveries of goods to clients with warehouse team members.
Early Childhood Educator
TRY Australia
01.2012 - 04.2018
- Try Rockbank Preschool.
Early Childhood Educator
TRY Australia
01.2011 - 01.2012
- Try Mt Carberry Preschool.
Early Childhood Educator
TRY Australia
01.2006 - 12.2010
- Try Parkwood Green Preschool.
Education
Diploma of Management -
Certificate 111 - Working with Children’s Certificate NSW/VIC
Early Childhood Education
First Aid certificate - HTLAID004
Skills
- Diploma of Management
- Certificate 111 in Early Childhood Education
- Working with Children’s Certificate NSW/VIC
- HTLAID004 First Aid certificate
Accomplishments
- Work as a member of a cooperative and professional team.
- Ability to plan and manage time effectively with limited direction.
- Interpersonal skills.
- Ability to communicate effectively with customers, staff members, families and Professionals.
- Well-developed communication and self-motivation skills.
- Ability to ensure confidentiality of information.
- Manage office administration.
- Assist with the provision of health and safety.
Travel Experience - Description
During the Mid-2023 to early 2024 I had a travelling holiday around Australia and Europe with family that took us to some wonderful places.
Timeline
Early Childhood Educator
Rochester Early Learning Centre/Campaspe Shire Council
04.2023 - Current
Assistant Reception Manager
Rich River Golf Club
03.2021 - 05.2023
Client Services Representative
Rogerseller/Winnings Group
04.2018 - 03.2021
Early Childhood Educator
TRY Australia
01.2012 - 04.2018
Early Childhood Educator
TRY Australia
01.2011 - 01.2012
Early Childhood Educator
TRY Australia
01.2006 - 12.2010
Diploma of Management -
Certificate 111 - Working with Children’s Certificate NSW/VIC
Early Childhood Education
First Aid certificate - HTLAID004
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