Summary
Overview
Work History
Education
Skills
Personal Information
References
Extracurricular Activities
Timeline
Generic

AMANDA HOSIE

Summary

Enthusiastic and reliable, dedicated to providing excellent customer service with a smile.


Experienced team player with strengths in building professional relationships, inventory control, sales, and staff training.

Detail-oriented and able to handle multiple projects simultaneously.

Overview

16
16
years of professional experience
1
1
Language

Work History

Night-fill Lead - Duty Manager - Service Supervisor

Coles Group
09.2020 - Current
  • Professionalism, patience, and a "people-first" attitude
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Developed and maintained courteous and effective working relationships
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Excellent communication skills, both verbal and written
  • Provided exceptional services and pleasant shopping experiences to retail customers with prompt and polite support in-person and via telephone, help to locate merchandise, and suggest suitable options
  • Balanced and organised cash register by managing cash, counting change, and storing coupons
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Maintained up-to-date knowledge of store sales, payment policies and security standards whilst working with loss prevention in monitoring shopper behavior
  • Maintained a tidy and organised store environment to comply with cleanliness standards.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.

Inventory Manager

Coles Group
11.2022 - 06.2023
  • Monitor and maintain inventory (FSI) in compliance with company policy, sales forecasts, purchasing patterns and customer demands
  • Planned and co-ordinated shipments, resulting in on-time delivery of goods and customer satisfaction
  • Established and maintained accurate inventory records, enabling efficient management of stock levels and minimized losses due to spoilage or theft
  • Monitored inventory levels and identified areas of overstock and understock, resulting in better inventory management
  • Excellent communication, time management and ability to work under pressure.

Nursery Hand

Withcott Seedlings
03.2020 - 09.2020
  • Grafting, Transplant seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations
  • Operated farming equipment to move goods safely from fields to collection points
  • Disposal of diseased plants and insect infestations, maintaining neat and clean work areas.

Nursery Hand

Pohlmans Nursery
11.2019 - 03.2020
  • Transplanted seedlings and young plants to promote growth
  • Picked and prepared plants for sale or transfer to other locations, promotions, and sales
  • Watered, pruned, and groomed plants and trees to maintain health and attractiveness
  • Maintained neat and clean work areas
  • Inspected plants to identify signs of disease or infestation and addressed problems early.

Night Patrol

RiverCity Security
08.2018 - 11.2019
  • Secured premises and personnel by patrolling property, monitoring and conducting ongoing surveillance during nightly inspections of buildings, equipment, and access points
  • Prevented loss and damage by reporting irregularities, informing violators of policies and procedures, and restraining trespassers
  • Responded to alarms using strong analytical and critical thinking skills to develop effective solutions for challenging situations
  • Took initiative, with a strong sense of personal responsibility
  • Used critical thinking to break down problems, evaluate solutions, and make decisions
  • Was skilled at working independently and collaboratively in a team environment.

Finance Officer

Cash Converters
02.2017 - 02.2018
  • Verified compliance of financial policies and accounting procedures against federal regulations
  • Analyzed financial statements against forecasts to prepare high-level variance analysis
  • Demonstrated excellent communication skills, both verbal and written
  • Maintained an organized and meticulous approach to work with a strong work ethic
  • Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
  • Resolved problems, improved operations, and provided exceptional service.

Retail Salesperson

Super Cheap Auto
01.2011 - 03.2011
  • Provided a high level of customer service
  • Demonstrated proficiency in multitasking and time management
  • Issued receipts and processed refunds, credits, or exchanges
  • Increased sales by offering advice on purchases and promoting additional products
  • Helped customers complete purchases, locate items, and join reward programs
  • Located merchandise across various stores to address customer needs
  • Informed customers of current store promotions to encourage additional sales purchases
  • Greeted customers, located merchandise, and suggested suitable options
  • Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders, and pricing needs
  • Receipted, replenished, and merchandised products
  • Kept up to date with current and new products
  • Worked in a team to achieve goals and objectives together.
  • Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.

Airline Supervisory Cleaner

Inflight Logistics
03.2008 - 11.2010
  • Controlled the flow of work for a crew to achieve cleaning duties for maintenance of equipment and random inspections on all aircraft
  • Safely used chemicals and other cleaning equipment
  • Cleaned the aircraft's cockpit and replaced headsets as instructed
  • Documented completed work with logs of hours, supply use, and notable incidents or findings
  • Conducted security searches under seats and in compartments to locate misplaced or unauthorized items
  • Verified delivered supplies against requisition paperwork and documented discrepancies
  • Maintained, cleaned, and sanitized the interior of aircraft
  • Cleaned, sorted, and stored equipment inside aircraft spaces
  • Accurately stocked aircraft inventory
  • Maintained accurate documentation of performed work and completed tasks
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.

Education

High School Cert -

Yeronga State School
Brisbane, QLD

Cert. IV Frontline Management - Frontline Management

Performis
04.2001 -

Cert III - Cert III Security Operations

Specialised Career Solutions
Brisbane, QLD
04.2001 -

Skills

Customer Service Expertundefined

Personal Information

Driving License: 034 889 714 Open HR

References

  • Conny Neumann, 0408 874 754, Coles Group, Night Trade Manager
  • Tien Nguyen, 5462 2622, Coles Group, Store Manager Gatton

Extracurricular Activities

Designer & Machinist, 12/01/23, Present, Lockyer Waters, QLD, Australia, Designing and producing patterns or moulds for metal art., Applying coatings, reading blueprints CAD/CAM and using equipment and tools to create metal objects.

Timeline

Inventory Manager

Coles Group
11.2022 - 06.2023

Night-fill Lead - Duty Manager - Service Supervisor

Coles Group
09.2020 - Current

Nursery Hand

Withcott Seedlings
03.2020 - 09.2020

Nursery Hand

Pohlmans Nursery
11.2019 - 03.2020

Night Patrol

RiverCity Security
08.2018 - 11.2019

Finance Officer

Cash Converters
02.2017 - 02.2018

Retail Salesperson

Super Cheap Auto
01.2011 - 03.2011

Airline Supervisory Cleaner

Inflight Logistics
03.2008 - 11.2010

Cert. IV Frontline Management - Frontline Management

Performis
04.2001 -

Cert III - Cert III Security Operations

Specialised Career Solutions
04.2001 -

High School Cert -

Yeronga State School

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AMANDA HOSIE