Amanda Ioannou
Mernda,VIC
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive experience in customer service, administration, and accounts receivable.
Overview
22
22
years of professional experience
Work History
Woag Tramada Chargebacks/ Accounts Receivable
CTM
08.2024 - Current
- Chargebacks for hotels and charters
- Learning how to fix errors in invoices
- Uploading for payments
- Emailing queries to suppliers
- Entering transactions into Tramada system for payment
- Exporting of data and cross reference with supplier invoice
- Processing supplier chargebacks
- Following up any outstanding invoices
- Developed strong rapport with customers, fostering goodwill that facilitated more effective collections efforts.
Qbt Chargebacks - Accounts Receivable
Qbt Travel
08.2021 - 08.2024
- Reconciling Daily Bank Statement
- Processing Chargebacks and invoicing clients
- Assist with preparing end of month statements
- AR Work – Assisted with credit card decline and charging card for outstanding invoices and clearing accounts
- Tramada - WOAG chargebacks/Accounts Receivable
- Helped manager with customer queries assisting in providing invoices for clients
- Assisted with AR work credit card declines and following up with outstanding invoices
- Assisted with preparing statements for some accounts and providing relevant data needed for statements
Credit Control Officer- Account Receivable
Airtickets- Helloworld Travel
08.2013 - 08.2021
- Chasing outstanding debts from travel agents (melbourne and brisbane)
- Making sure accounts were clean and up to date
- Fixing problems, short payments and enquires
- Monitoring debt
- Setting credit limits and increasing limits
- Handling customer complaints
- Customer service via phone and email
- Working closely with the sales team
- Account queries
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Processed payments and applied to customer balances.
- Accessed credit records to evaluate customer credit histories.
- Maintained detailed records of credit control activities, effectively tracking progress and providing transparency to upper management.
Refunds Officer
Concorde International Travel
10.2007 - 08.2013
- Providing excellent customer service to clients via telephone and email/face to face.
- Attending to agency complaints and following through in timely manner.
- Close liaising with ticketing, sale and marketing departments.
- Maintenance of refunds system ensuring all data is up to date, accurate and accessible.
- Assisting management nationwide with all refund queries.
- Processing and refunding of airline tickets via in house processing system.
- General office duties including typing, filing and switchboard.
Cashier
Woolworths Supermarket
02.2003 - 10.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Certificate III - Travel
William Angliss Institute of TAFE
Melbourne, VIC2006
VCE -
Santa Maria College Northcote
Melbourne, VIC2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Problem resolution
- Self motivation
- Reliability
- Multitasking Abilities
- Teamwork
- Goal oriented
Referees
John Minieri
Airtickets/Helloworld
Credit control Manager
0411623251
Aaron Giudice
QBT/Corporate Travel Management
Accounts team leader
0417417386
Timeline
Woag Tramada Chargebacks/ Accounts Receivable
CTM
08.2024 - Current
Qbt Chargebacks - Accounts Receivable
Qbt Travel
08.2021 - 08.2024
Credit Control Officer- Account Receivable
Airtickets- Helloworld Travel
08.2013 - 08.2021
Refunds Officer
Concorde International Travel
10.2007 - 08.2013
Cashier
Woolworths Supermarket
02.2003 - 10.2007
Certificate III - Travel
William Angliss Institute of TAFE
VCE -
Santa Maria College Northcote
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