Summary
Overview
Work History
Education
Skills
References
Accomplishments
Training
Timeline
Generic

Amanda James

Woodvale,WA

Summary

An efficient, innovative and highly motivated professional with excellent interpersonal skills and the ability to communicate concisely at all levels. As someone with over 23 years of experience working in the Social and Community Welfare Sector I have diverse experience in working in different welfare settings and have gained much insight into the needs and resources required to promote peoples experience of their communities. I have worked to progress into Leadership and management positions during my career and I hold much importance in effective governance in maintaining the delivery of high quality services. I am comfortable networking with partner agencies, funders, and community forums to further promote community welfare services. Throughout my career I have developed a strong passion for working in welfare settings and I enjoy managing a team that focuses on creating positive change.

Overview

18
18
years of professional experience

Work History

Supports Team Leader

Integrated Support Solutions WA
Balcatta
12.2022 - Current
  • - Lead, coach and work collaboratively with the specialist support coordination team members;
  • - identify, plan and coordinate required support services to achieve goals and meet KPI targets
  • - Oversee the day to day operations of the team, ensuring workloads are balanced and supports delivered effectively.
  • - Support team members with complex case management, risk mitigation and crisis resolution.
  • - Maintain a caseload of participants with high risk, complex needs, addressing complex barriers and ensuring consistent service delivery across Multiple services
  • - Identify and seek relevant assessments and associated service design for participants with risk behaviours.
  • - Lead team meetings, reflective practice, and continuous improvement initiatives.
  • - Enhance service delivery through continuous improvement, business development and innovation.
  • - To report on team performance and participant outcomes.
  • - Effective management of recruitment, induction, professional development, and performance management of staff.
  • - Establish and maintain strong professional networks with NDIA Stakeholders. other government agencies such as Dept of Justice, Dept of Heath
  • - Uphold a culture of respect, inclusion and collaboration within the team.
  • - Management of Complaints procedure
  • - Model and Reinforce values in Organisational Culture
  • - Ensure service delivery is in line with all current NDIS guidelines and National Legislation

Care Team Leader

Brothers of Charity Southern Services
Cork
05.2019 - 09.2022
  • - being responsible for the day-to-day management of the residential home, reflecting the ethos and vision of the Brothers of Charity, operating within agreed policies and procedures and ensuring that the individual needs of service users are being met by the staff team.
  • - Ensuring that the service is compliant with all Health Information Quality Authority Regulations and Standards
  • - Ensuring the holistic needs, of each individual living in the house are identified, fulfilled and regularly reviewed, using the organisations’ approved person centered planning system.
  • - being responsible for all workplace health and safety obligations
  • -Ensuring the Client data recording system is maintained in accordance with the organisations’ Confidentiality, Files & Records Management policies, reporting procedures
  • - Taking an active role in planning for service developments
  • Conducting evaluations, audits and reviews of the service as required.
  • - Liaising with multi-disciplinary professionals in line with the services' referral system
  • -Ensuring financial records are at all times available for inspection by the Financial Manager.
  • -Assisting in the recruitment and selection of staff
  • -Ensuring that all staff carry out their duties in accordance with best professional practice.
  • -Providing supervision , annual appraisals, probationary reviews and inductions in line with organisational policy.
  • - Ensuring that staff concerns and grievances are dealt with in line with the organisational policy.
  • -Maintaining adequate staff records
  • -Managing the designated staff resources, ensuring that staff levels and skill mix are appropriate and within the resource allocation.
  • -Assessing training needs at front-line level and formulating an annual training plan.
  • -Leading and managing staff in responding to crisis situations in accordance with all behaviour management policies and positive behaviour support plans.
  • -Leading staff in conducting risk assessments and planning effective and appropriate strategies that promote the safety and wellbeing of service users - Ensuring all service Users were aware of their rights and entitlements
  • -Developing and maintaining effective communication systems within the staff team.

Team Leader

YAP Ireland
Cork
01.2013 - 05.2019
  • - being responsible for the overall management of the YAP Ireland Programme in the Cork area, including the provision of client services and personnel management
  • -Directing and Coordinating the allocation of resources and general budget management of the YAP Programme
  • -Conducting analysis of needs, trends, policy, funding, resources and aligning information with the organisations strategic plan.
  • - Professional Supervision and appraisal of direct service staff, conducting probationary reviews, Recruitment and Training of staff
  • -Developing and Delivering effective training programs
  • - Developing and Implementing effective management systems and quality assurance systems that is in line with current legislation and practice standards.
  • - Ensuring client database and case management systems are kept up to date, conducting an assessment of client need and identifying appropriate targets to work towards during each program
  • - Monitoring and reviewing progress within the program to ensure organizational objectives are met and to maintain focus on achieving positive outcomes for clients
  • - Ensuring programs for clients and families involve education, employment, housing, Welfare, Community Resources and other areas of need using a “Strengths Based” model.
  • -To maintain and respect the confidentiality of clients and contracted staff and to ensure the safe and secure storage of reports and records.
  • - Ensuring an effective consultation process with all clients and families that promotes the quality of the service they receive
  • - Assigning direct staff client caseloads and monitoring progress of set targets.
  • - Ensuring best practice guidelines, legislation, and organisational policy and procedures are adhered to by all direct service staff.
  • - Promoting the growth and development of the YAP Ireland Programme in the Cork region.
  • - Ensuring staff engage in reflective and evidence based practice.
  • - Chairing regional staff meetings.
  • - Planning and facilitating relevant fundraising activities for the service
  • - Service representation in the media where required.
  • - Networking with relevant statutory and voluntary community based agencies in order to promote service delivery to clients
  • - Serving on the YAP Ireland National On Call management system.
  • -I have been trained as an Investing in Children assessor. Investing in Children is an award process that gives national recognition for the good practice and active inclusion of children and young people in dialogue and change. It aims to encourage government organizations to be proactive in listening to and respecting the voice of the young person in policy development.

Social Care Leader

Health Service Executive
Limerick
02.2011 - 01.2013
  • -being part of a management team responsible for the implementation of a therapeutic model of care within a residential unit for adolescents.
  • - Ensuring in the delivery of care provided in the Centre accurately reflected the statement of purpose and function of the Centre
  • -Leading in the delivery of the programme through the development of personalized care plans and monitoring the implementation of same.
  • -Leading and managing staff in responding to crisis situations in accordance with behaviour management policies.
  • - Leading staff in conducting risk assessments and planning effective and appropriate strategies that promote the safety and wellbeing of service users.
  • - Managing a keywork team in advocating clients and implementing care plans that promote the welfare and wellbeing of service users
  • -To maintain confidentiality in all matters concerning service users and staff and to ensure the safe and secure storage of reports and records.
  • - Overseeing shift leading systems daily.
  • - Management of set budgets and coordinating the effective allocation of resources.
  • -Management of reporting requirements including HR, statistical reports, case recording, programme analysis etc.
  • -Developing, implementing and monitoring of all centre policy and procedures as required by national standards and Child protection legislation.
  • - Delivering professional supervision to staff.
  • -Chairing and facilitating staff meetings, team training days and progress reviews.
  • -Ensuring sufficient staffing levels at all times
  • -Monitoring daily practice of staff
  • - Ensuring all service Users were aware of their rights and entitlements
  • -Developing and maintaining effective communication systems within the staff team.
  • - Liaising with all multi-disciplinary teams and statutory/voluntary agencies in relation to service delivery.
  • - All other relevant administration duties as required.
  • - Liaising with the service external consultant regarding Centre policy and practice development.
  • - Developing and delivering staff training programmes.
  • - Responsibility for implementing the recommendations of all HIQA inspections.
  • -Management and facilitation of Service User group meetings
  • -Ensuring all service users had the opportunity for Consultation and Participation

Social Care Worker

Health Service Executive
Limerick
06.2007 - 02.2011
  • - being part of a team responsible for the implementation of a four phase sexual trauma model of care within a residential unit for adolescent males
  • - responding to crisis situations in accordance with TCI
  • - assessing client needs and planning appropriate interventions that would support each client to achieve positive outcomes within their Care Plan
  • - promoting the abilities of young people and ensuring they experienced a positive and consistent level of care.
  • - Conducting daily risk assessments
  • - shift leading to ensure that all relevant tasks relevant to young persons needs were assigned and completed
  • - use of psychological testing tools as required by the model of care
  • - Placement care plan development, report writing, record keeping and all other relevant case management procedures.
  • - participating in case review meetings, team development meetings
  • - undertaking all relevant training courses
  • - Liaising with all multi-disciplinary teams
  • - working in accordance with current child care legislation, developing and reviewing Centre policies and procedures.
  • -To maintain confidentiality in all matters concerning service users and staff and to ensure the safe and secure storage of reports and records.
  • -I also held the role of key worker in which I conducted specific sessions with a young person that focused on particular areas of their care plan , supported the young person to attend and participate in relevant Child in Care Reviews and to support them with the challenges that can be associated with group living.

Education

BA - Applied Social Care

Cork Institute of Technology
05.2005

Skills

  • -Leadership, Management and team building
  • -Positive Communication Skills
  • Professional supervision of a staff team
  • -Report Generation
  • -Client Relationship Management
  • -Crisis Intervention and Conflict Resolution
  • -Project Coordination
  • -Case Management
  • -Budget Management and Resource Allocation
  • -Comprehensive Knowledge of the Principles of Community Welfare Service
  • -Developing Organisational Policies and Procedures
  • -Monitoring and Review of program effectiveness
  • -Creating professional networks with Multi-Disciplinary teams, Community Boards, and relevant Funding Bodies regarding service delivery
  • -Presenting Organisational reports at national Conferences and Community Forums
  • - Developing and Delivering training programs
  • - Certified CPI Trainer/Instructor
  • Service design

References

Available on request.

Accomplishments

  • - As part of my BA I completed a dissertation titled “A Families Experience of Autism”.
  • - During my employment with the Health Service Executive I developed and implemented an Offence Analysis Programme to adolescents within a Foster family unit and also developing risk management plans to assist parents in caring for a young person in their care.
  • - Development and Delivery of a Mental Health Training Programme for frontline staff during my employment with YAP Ireland.
  • - Undertook training with the Investing In Children award and successfully became an assessor for the Investing in Children membership organisation.
  • - The successful establishment and management of a Consultation and Participation group whereby a group of young people and parents were supported to meet with local government representatives to highlight services that they felt were required within their community and address social policy issues of concern to them.
  • - During my employment with YAP Ireland I was responsible for the establishment of a Disability and Mental Health Support Programme for young people and families in the Region who required an intensive and flexible community based support.
  • - I have been part of the establishment of the Children Detention School Pilot Intensive Support Service which provides intensive support for young people leaving the CDS to support reintegration into family and community and reduce re-offending.
  • - I have taken part in training in the Meithal Programme – this is a Community Development Support initiative in Ireland which has contributed to the promotion of equality, change and social justice at personal, organizational, community and national level.
  • I have compiled a comprehensive Core Competency Framework for Support Coordinators in order to set a foundation for high quality service delivery

Training

  • - During my employment history, I have taken part in various training and development courses. Some of these training courses include:
  • 1. Professional Supervision Training 2.Mental Health Training 3. Autistic Spectrum Disorders Training 4. Medication Administration training 5. Life Space Interview Training 5.Motivational 6.Leadership Training 7.Behaviour Support training 8.Therapeutic crisis Intervention 9. Crisis Prevention Intervention and Managing Actual or Potential Agression Training 10.Child Care Legislation training 11.key working training 12.Foetal Alcohol Spectrum Disorder Training 13.Family Support Training 14.Consultation and Partcipation Training 15.Finance Training 16.Performance Management Training 17.LGBT Awareness training 18.Working with Aggressive and Sexually Abusive behaviours Training - Four Phase Programme 19.Occupational Driving 20. Community Development Training. 21. QQI Level 6 – Managing people – Health Management Institute 22. Crisis Prevention Intervention Training 23. Risk Management Training 24. First Aid 25. Personal Outcome Measurement Training 26. Manual Handling 27. Safeguarding Vulnerable Adults Training 28. CPI Trainer/Instructor ( Instructor Certification Training scheduled for October 2021)
  • - I also have a full, clean Irish driving license.

Timeline

Supports Team Leader

Integrated Support Solutions WA
12.2022 - Current

Care Team Leader

Brothers of Charity Southern Services
05.2019 - 09.2022

Team Leader

YAP Ireland
01.2013 - 05.2019

Social Care Leader

Health Service Executive
02.2011 - 01.2013

Social Care Worker

Health Service Executive
06.2007 - 02.2011

BA - Applied Social Care

Cork Institute of Technology

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Amanda James