Work History
Education
Skills
Summary
Timeline
Generic

Amanda-Jane MacKerill

Madora,WA

Work History

Police Officer

Metropolitan Police Service
06.2009 - 09.2024
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Conducted preliminary investigations at scenes of major crimes.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Apprehended offenders and conducted interviews and interrogations.
  • Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
  • Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
  • Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Monitored criminal activity in community to identify suspicious activity.
  • Assisted in special investigations and crime prevention programs.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.

Duty Manager

My Time Active
02.2003 - 05.2009
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Swimming Instructor

My Time Active
02.2003 - 05.2009
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Organized and taught swimming lessons to children aged [Number] to [Number] years.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Continuously updated knowledge on swimming techniques, water safety practices, and instructional methods by attending professional development workshops and conferences.
  • Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
  • Provided lifeguarding services when necessary, enforcing pool rules and regulations while ensuring the safety of all patrons at the facility.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Achieved higher student satisfaction ratings through consistent communication with parents regarding progress and areas for improvement.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Boosted client retention rates by consistently delivering high-quality instruction that met or exceeded customer expectations.
  • Reduced the risk of injuries by ensuring proper warm-up, stretching, and cool-down exercises during each session.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Demonstrated proper form and technique to prevent injury.
  • Provided emergency first aid and CPR as needed.

Lifeguard

My Time Active
02.2003 - 05.2009
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
  • Streamlined rescue procedures by implementing an effective communication system among staff members.
  • Collaborated with local schools to implement water safety programs, broadening community outreach.
  • Administered first aid and CPR, ensuring rapid response to accidents.

Assistant Gym Instructor

My Time Active
02.2003 - 05.2009
  • Demonstrated proper form and technique to prevent injury.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Set up and broke down equipment before and after classes.
  • Used music to motivate and energize classes.
  • Provided emergency first aid and CPR as needed.

Auto Claims Handler

Direct Line Group
01.2002 - 01.2003
  • Handled arbitration disputes professionally and effectively negotiated resolutions favorable to the company''s interests.
  • Streamlined communication between policyholders, adjusters, and repair facilities for smoother claims handling experience.
  • Managed multiple priorities simultaneously while maintaining attention to detail during high-pressure situations in a fast-paced environment.
  • Achieved a higher rate of successful subrogation efforts by diligently pursuing recovery from responsible third parties when necessary.
  • Evaluated total loss vehicles accurately using valuation tools to ensure fair settlement offers for policyholders based on market values at the time of loss.
  • Increased departmental efficiency by identifying areas of improvement in current processes and implementing new strategies.
  • Improved claim documentation quality by consistently reviewing reports for accuracy before submission.
  • Assisted in reducing overall costs by identifying opportunities for salvaging or repairing damaged vehicles.
  • Documented all findings in concise reports.
  • Negotiated with claimants to settle claims.
  • Issued payouts to claimants.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.

Home Office

London
09.2000 - 01.2002
  • Documented customer interactions for future reference, ensuring thorough resolution tracking.
  • Participated in ongoing training sessions to stay current with industry trends and best practices.
  • Maintained detailed records of client communication history, identifying patterns for tailored support strategies.
  • Worked proactively to anticipate potential obstacles or challenges faced by clientele as they transitioned into home office environments.

Education

GCSE -

Coloma Girls School
London
06.1998

Skills

  • Decision-Making
  • Critical Thinking
  • Crime investigation
  • Integrity and Honesty
  • Mental Resilience
  • Patience and Empathy
  • Report Writing
  • Conflict de-escalation
  • Planning and coordination
  • Case file preparation
  • Organised, can manage own workload effectively
  • Adheres to deadlines

Summary

To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Focused Police professional with expertise working on serious and investigations.

Good problem-solver, skilled at examining evidence and interviewing suspects to gain clear understanding of case activities. Holding 15 years of experience in apprehending and bringing offenders of various crimes to justice.

Energetic employee with strong communication and organisation skills.

Good at multi-tasking, leading group discussions and managing projects.

Hard working with strong organisational and personal skills.

Timeline

Police Officer

Metropolitan Police Service
06.2009 - 09.2024

Duty Manager

My Time Active
02.2003 - 05.2009

Swimming Instructor

My Time Active
02.2003 - 05.2009

Lifeguard

My Time Active
02.2003 - 05.2009

Assistant Gym Instructor

My Time Active
02.2003 - 05.2009

Auto Claims Handler

Direct Line Group
01.2002 - 01.2003

Home Office

London
09.2000 - 01.2002

GCSE -

Coloma Girls School

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Amanda-Jane MacKerill