Amanda Jane Hobba

• Managed resource allocation across multiple projects to optimize operational efficiency.
• Organized and facilitated group and individual training programs for resources.
• Executed scheduling responsibilities to maintain efficient matrix operations support.
• Coordinated company-wide lunch events, enhancing team cohesion and morale.
• Oversaw the renewal process for contractor agreements, maintaining operational efficiency.
• Facilitated the submission of change requests and labor hire forms.

• Working for a small residential drafting business completing administrative and customer support tasks.
• Jobs include meeting and greeting clients, answering calls in an efficient and polite manner.
• Accounts and invoices using MYOB software program.
• As this is a small company I had a role in marketing and advertising and helped to promote the company in varying ways such as organizing sporting sponsorships.
• Using my attention to detail to design new houses using AutoCad software.
• This involved working closely with clients to develop unique designs tailored to suit their personal needs.
• Developed a good attention to detail to ensure client's expectations were met.

Key Activities

• Answering and routing phone calls
• Inventory and order of business stock
• Scheduling meetings and requests
• Completing energy ratings for residential properties
• Design and Drafting Houses

• Provided prompt assistance to customers via phone and email inquiries.
• Resolved customer complaints and issues with effective problem-solving techniques.
• Educated customers on product features and promotions during interactions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Working as an Event Team Manager, organizing small and large sale events.
• Working closely with real estate agents and shopping centers to set up pop-up shops in centers that didn't have Lorna Jane stores.
• Reaching monthly targets of $25,000 to $30,000.
• Organized the Royal Melbourne Show.
• I managed several casual employees and worked with large crowds.
• I worked across the whole of Victoria at other events, such as the Melbourne Wedding Expo.
• This position requires good attention to detail, good organizational skills, and self-advertising.
• This position required me to keep and up to date planner booked out for 3-4 months ahead.
• Lorna Jane has a huge focus on delivering friendly, helpful customer service, and providing enjoyable interactions.
• They have provided continuous professional development and customer service training.

Key Activities

• Customer service and satisfaction
• Organization of Large scale events
• Communicating, distributing and coordinating
• Meeting monthly KPI, budgets and targets.

• Working as a sales assistant at a leading entertainment company, with strong businesses and recognized retail brands.
• Implemented and developed customer service skills.
• As a sales assistant we would be the first point of contact with the customer and needed to ensure we offered helpful customer service.
• Job was reliant on meeting sales targets on a shift and monthly basis.
• Managing large amounts of money and balancing at the end of a shift was crucial.
• Managing floor staff and delegating jobs meant there was a large emphasis on communication and people skills.
• Working in a team environment to achieve deadlines and targets.
• Received monthly sale awards, such as a Laptop, throughout my time with the company.
• Developed my public speaking as we often had to address large crowds and organize them quickly.

• High emphasis on customer service.
• Administrative duties such as Answering calls, filing and accounting.
• First point of contact for visitors.
• Organizing Monthly meetings for management and catering for various work events.
• Organizing sample drop off and pick-ups for large companies.
• Stock Inventory.
• Working as Lab Support Technician in the Environmental team, responsible for conducting and validating laboratory tests on a large number of precious minerals and ores.

Key Activities

• Performing and validating complex laboratory tests
• Communicating and distributing test results with customers
• Ordering and stocking minerals used for daily activities