Amanda Johnson
Korumburra,Australia
Summary
Experienced professional delivering exceptional customer service and administrative excellence. Adept at providing comprehensive clerical support, ensuring customer satisfaction, and liaising effectively with suppliers. Proficient in purchasing, scheduling, data entry, database administration, and supervisory roles.
Overview
36
36
years of professional experience
Work History
Senior Purchasing Officer Stationary/Customer Sales Assistant
Nextra Express Office Choice/
01.2020 - 02.2025
- Answering Phones
- Receiving Goods Inwards
- ReadySell System
- POS System
- Cash Handling
- Stocktake
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Analyzed inventory to adjust purchasing habits in accord with apparent trends.
- Evaluated supplier performance and worked with representatives to resolve issues.
- Maintained strong supplier relationships, ensuring product quality and timely deliveries.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Guest Experience Host
Park Lane Holiday Park
01.2019 - 01.2020
- EFTPOS
- Cash handling
- Collaborated with housekeeping staff to ensure clean and welcoming rooms upon guest arrival.
- Facilitated smooth communication between departments for seamless operations and cohesive teamwork.
- Coordinated with maintenance teams to address any necessary repairs swiftly, minimizing disruption to guests.
- Handled all front desk duties professionally, including answering phones, managing reservations, and addressing inquiries.
- Processed payments accurately and securely while adhering to industry-standard protocols.
- Managed check-in and check-out procedures for guests.
- Resolved guest concerns promptly, leading to increased positive feedback.
- Enhanced guest satisfaction by providing personalized and attentive service.
- Managed reservations accurately, reducing potential booking conflicts or issues.
- Established rapport with repeat clientele by remembering preferences and personalizing interactions accordingly.
- Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
Receptionist & Dog Daycare Attendant
The Spoilt Dog
01.2016 - 01.2018
- EFTPOS
- Cash handling
- Filing
- Handled all front desk duties professionally, including answering phones, managing reservations, and addressing inquiries.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Increased customer satisfaction with thorough communication regarding their pets'' experiences at daycare.
- Provided attentive care to each dog and cat, addressing their individual needs and preferences
- Ensured dogs and cats '' health and safety through regular monitoring and reporting of any potential issues.
- Provided timely feedback on each dog''s progress to owners during pick-up or drop-off times.
- Contributed to a positive work environment by collaborating with team members on daily tasks and responsibilities.
- Maintained detailed records of each dog's behaviour, medical history, and dietary requirements for reference during their stay.
- Fostered strong relationships with clients by providing exceptional customer service, ensuring trust in the quality of care for their pets.
- Assisted in maintaining a clean and sanitary environment for the dogs and cats'' wellbeing.
- Administered medications as needed, adhering to owner instructions and veterinary guidelines.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, blow dried, and brushed up to 20 dogs per day in maintaining good grooming standards for clients pets.
Pet Minder
Chillin' with Your Pets SA
01.2015 - 01.2018
- EFTPOS
- Cash handling
- Book keeping and filing system for confidential documents.
- Maintained strong supplier relationships, ensuring product quality and timely deliveries.
- Handled all front desk duties professionally, including answering phones, managing reservations, and addressing inquiries.
- Conducted thorough client consultations to understand pet personalities, habits, and preferences before beginning services.
- Demonstrated adaptability when caring for various types of animals including dogs, cats, birds, and small mammals.
- Assisted in administering medications as prescribed by veterinarians, contributing to the overall health of the pets in my care.
- Exercised animals regularly with walks and rigorous play activities.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behaviour.
- Washed, blow dried, and brushed animals approx 2 - 3 per day to maintain good grooming standards; aids in allowing suitable time for other daily pet tasks.
- Managed inventory, ordered new supplies and maintained to meet expected needs on
- Ensured pet comfort during transport by utilizing appropriate carriers, bedding, and temperature control measures.
- Built a loyal client base through consistent demonstration of dedication, reliability, and genuine concern for the well-being of their pets during transport and care.
State Manager's Administration Assistant
Cowden (SA) Insurance Brokers
01.2007 - 01.2015
- EFTPOS
- Cash handling
- Accounts Receivable
- Handling client refunds
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Maintained strong supplier relationships, ensuring product quality and timely deliveries.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Sales Assistant
King's Baptist School
01.2001 - 01.2007
- EFTPOS
- Cash handling
- Stocktaking
- Handling all front desk duties professionally, including answering phones, managing appointments, email correspondence and addressing enquiries.
- Processed payments accurately and securely.
- Handled customer enquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
- Assisted in the selection process for student new and existing for uniforms.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Store Greeter
Big W
01.2001 - 03.2001
- Answered customer questions and pointed individuals in right directions.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
- Monitored Entrance and Exit points during staff commencement and completed shifts.
Data Entry Administrator
City Rural Insurance Brokers
01.1999 - 02.1999
- Transferring data between databases
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Company Secretary/Bookkeeper
Patama Transport Pty Ltd
01.1994 - 01.1999
- Cash handling
- Accounts payable
- Liaison with suppliers
- Clerical duties
- Streamlined bookkeeping processes by implementing efficient filing systems
- Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.
- Monthly reconciliation.
- Maintained high levels of accuracy in all aspects of bookkeeping, reducing risk and improving overall financial health.
Checkout Operator/Office Clerk
Target Australia
01.1989 - 01.1995
- Data input into mainframe computer
- Processing of manufacturers returns and stock
- In-store transfers
- Filing
- Stocktaking
- Developed internal audit protocols to proactively identify potential areas of non-compliance before they became problematic issues for the company.
- Assist in lay-by section
- Office Clerk
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Customer service
- Helped customers complete purchases, locate items, and join reward programs.
- EFTPOS
- Cash handling
- Operating cash register
- Assist department manager in sales areas
- Answered customer questions and pointed individuals in right directions.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
- Monitored Entrance and Exit points during staff commencement and completed shifts.
Education
MYOB - Accounting
Workers Educational Association of SA Inc
Adelaide, SA01.2016
Apply first Aid - Health Education
St John’s Ambulance SA
Elizabeth, SA01.2016
Medical Reception and Terminology Course and PracSoft - Health Administration
Wesley Health Management
Adelaide, SA01.2016
Certificate in Companion Animal Studies - Courses Direct - Animal Health
Courses Direct Online
Paralowie, SA01.2014
Skills
- Proven administration experience
- Accounts/ money handling experience
- Experienced in Microsoft suite
- ReadySell & POS
- Supervisory and mentoring experience
- Excellent customer service and communication
- Time management
- Autonomous work style
- Reliable and Motivated
- Teamwork and collaboration
Community Activities Interests
- Mangala & Myruna Katz's - Cattery - Volunteer
- Report Animal Cruelty - Volunteer
- Encore Dance - Volunteer
- Eagle Rise Christian Church - Volunteer
Timeline
Senior Purchasing Officer Stationary/Customer Sales Assistant
Nextra Express Office Choice/
01.2020 - 02.2025
Guest Experience Host
Park Lane Holiday Park
01.2019 - 01.2020
Receptionist & Dog Daycare Attendant
The Spoilt Dog
01.2016 - 01.2018
Pet Minder
Chillin' with Your Pets SA
01.2015 - 01.2018
State Manager's Administration Assistant
Cowden (SA) Insurance Brokers
01.2007 - 01.2015
Sales Assistant
King's Baptist School
01.2001 - 01.2007
Store Greeter
Big W
01.2001 - 03.2001
Data Entry Administrator
City Rural Insurance Brokers
01.1999 - 02.1999
Company Secretary/Bookkeeper
Patama Transport Pty Ltd
01.1994 - 01.1999
Checkout Operator/Office Clerk
Target Australia
01.1989 - 01.1995
MYOB - Accounting
Workers Educational Association of SA Inc
Apply first Aid - Health Education
St John’s Ambulance SA
Medical Reception and Terminology Course and PracSoft - Health Administration
Wesley Health Management
Certificate in Companion Animal Studies - Courses Direct - Animal Health
Courses Direct Online
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