Amanda Johnstone

Guest services, front office duties, reservations (RMS), on-site shop sales. Succession planning initiatives/marketing & social media, daily financial transactions and reporting. Building relationships with guests, businesses and the local community. Ensuring all property, ground's and facilities are always well presented, safe and optimised for an excellent guest experience.

On-site manager, predominantly automous and very hands-on role, focussing on the profitability, presentation and D2D operations of the business, ensuring efficiency across all functional areas Customer service, guest relations, seasonal staff procurement, training and support. Housekeeping, grounds and property maintenance, On-site linen, stock/supply ordering. Operate a seasonal coffee cart on-site.

On-site motel manager/host, overseeing daily motel operations. Staff supervision/support/training. Guest relations, reservations (RMS), OTA's, check-ins/outs. Assisting department teams as needed. Cash handling and financial reporting.

Owner/operator small popular local cafe. Seasonal and on trend menu planning, food preparation and presentation, short order cooking, breakfast/lunch service, coffee sales/barista skills. Compliant with health, safety and local council regulations. Profitability and financial management, budgeting and stock control.

Managed daily travel agent operations, experienced using various reservations platforms, Fares&Ticketing 1&2 qualified. Build and maintain strong client relationships. Skilled in researching and able to provide expert advise and recommendations on holiday options, destinations, itineraries, visa requirements and travel regulations. Travel finance and trust account compliant.

Owner/operator franchisees, working to the Sportscene Retail Business model. On going industry and product training. Staff procurement, training and supervision. Stock ordering & inventory management, merchandising, small business sales and marketing. Working with and supporting locals sporting events, clubs and schools.

International wholesale travel sales. Telephone reservations, building rapport with travel agents and suppliers. Source products and destinations, negotiate rates and create holiday packages.

Domestic telephone reservations, providing flight information, bookings/flight changes, fast paced, busy call centre. Strong customer service focus and sales oriented position.

Plan, execute and management of domestic fleet. Flight pattern coordination, technical and cabin crew planning and rostering.