Amanda Kalauta

• Built and managed a purpose-driven beauty business focused on personalised customer care, education, and empowerment.
• Oversaw client consultations, sales, content creation, and event facilitation while mentoring others in direct sales.
• Delivered tailored haircare and skincare recommendations.
• Built customer retention through consistent follow-up and care.
• Hosted events and activations to grow brand presence.
• Developed leadership, marketing, and interpersonal skills.

• Provided fast-paced, customer-focused deliveries with high reliability and safety.
• Managed delivery logistics, navigation, and client communication.
• Consistently met delivery timeframes and order accuracy.
• Maintained high customer satisfaction ratings.
• Adapted to route, traffic, and customer changes on the go.
• 97% satisfaction rate, delivered 615 total trips.

Provided high-level administrative support to the CEO and Financial Controller, while also taking on key responsibilities in client care, safety, and tech operations.

• Managed appointment scheduling, transport coordination, and supervision of client outings and medical visits
• Acted as the site’s unofficial First Aid Officer and Fire Warden, ensuring safety protocols and emergency preparedness were in place
• Provided basic IT support, including setting up devices, troubleshooting tech issues, and maintaining connectivity for staff and clients
• Drafted and organised documents, maintained filing systems, and supported internal reporting
• Liaised with external contractors, health professionals, and support networks
• Maintained a sensitive and trauma-informed approach in interactions with clients navigating complex needs

• Collected and sorted recyclable goods, reducing landfill and offering sustainable solutions.
• Liaised with clients and ensured timely pickups.
• Managed vehicle maintenance and safe manual handling.

• Admin support to Director overseeing five portfolios.
• Diary and travel management.
• Meeting coordination and minute-taking.
• Liaison with internal/external stakeholders.

Welcomed local and international visitors to one of Sydney’s most iconic sacred sites, while managing store sales and providing historical insight into the Cathedral’s significance.

• Assisted with the sale of religious items such as holy cards, rosary beads, and devotional gifts
• Guided guests through the Cathedral experience by providing maps, historical background, and points of interest
• Facilitated ticketing and entry to the crypt and other visitor-accessible areas
• Created a warm, respectful atmosphere for all visitors, including pilgrims and tourists
• Maintained stock levels and display presentation in the Cathedral shop
• Delivered customer service with sensitivity to religious and cultural diversity

• Offered finance/admin training and support to parishes.
• Drafted newsletters.
• Supported PACS and MYOB use.

Assisted the Events Officer in planning and delivering official events involving the Archbishop of Sydney, Church dignitaries, and the wider Catholic community.

• Provided administrative and logistical support for high-profile events such as the Australian Catholic Youth Festival (ACYF 2018), Papal Awards, ANZAC Mass, and State Funerals
• Helped coordinate communications, run sheets, and event documentation
• Liaised with venues, volunteers, and internal departments to ensure smooth delivery
• Supported on-site event setup, guest welcome, and operational tasks
• Maintained professionalism and discretion in environments involving Church leadership and public figures

Provided end-to-end administrative support for a leading Catholic pilgrimage and travel company, ensuring smooth internal operations and excellent client service.

• Supported client documentation and booking processes through TourPlan & Events systems
• Issued travel insurance and coordinated with third-party providers
• Co-authored a procedures manual for future employees in the admin support role
• Maintained high typing speed (65–70 wpm) for efficiency in data entry and correspondence
• Managed courier bookings and labelling using systems like Toll Online and Freightmaster

Lived in community as part of a Catholic religious order committed to mission, prayer, and service. The novitiate focused on personal formation, theological study, and active outreach.

• Provided pastoral care and practical support to those experiencing poverty, isolation, and illness
• Participated in youth ministry, evangelisation, and community engagement programs
• Committed to daily rhythms of prayer, study, manual work, and reflection
• Developed resilience, discipline, and compassion through intentional spiritual formation
• Actively served in retreats, outreach events, and parish settings across Australia

Lived and served in community as part of a year-long Catholic youth missionary team, focused on outreach, formation, and support for students across schools and parishes.

• Delivered faith-based programs, retreats, and workshops for young people
• Offered mentorship and emotional support to students navigating identity, relationships, and spirituality
• Facilitated small group discussions, liturgical events, and music ministry
• Represented the mission with integrity, compassion, and professionalism in both school and parish settings
• Lived in intentional community, committing to daily prayer, service, and personal growth