Kanchana Khemma
Chadstone,VIC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Lakshmi Thai Massage
50 Pin Oak Crescent, Flemington 3051
01.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Massage Therapist
Cloud Nine Massage
Taylors Lake, VIC
01.2017 - 01.2018
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
Education
Certificate IV - Massage Therapy
MELBOURNE INSTITUTE MASSAGE THERAPY & MYOTHERAPY
Melbourne, VIC01.2019
BACHELOR OF BUSINESS - BUSINESS
Royal Melbourne Institute of Tech
Melbourne, VIC01.2018
Skills
- Managing Reception
- Scheduling and Coordinating
- Team Leadership
- Income and Expense Management
- Staff Management
- Time Management
- Employee Training
Timeline
Manager
Lakshmi Thai Massage
01.2018 - Current
Massage Therapist
Cloud Nine Massage
01.2017 - 01.2018
Certificate IV - Massage Therapy
MELBOURNE INSTITUTE MASSAGE THERAPY & MYOTHERAPY
BACHELOR OF BUSINESS - BUSINESS
Royal Melbourne Institute of Tech