Amanda Kaur
Spring Farm
Summary
Dynamic Customer Sales Representative with a proven track record at Active Air Cooling and Heating, excelling in customer satisfaction and relationship management. Leveraged strong problem-solving abilities and attention to detail to exceed sales targets and enhance client loyalty. Committed to continuous learning and adapting to market trends for optimal service delivery.
Overview
7
7
years of professional experience
Work History
Customer Sales Representative
Active Air Cooling and Heating
06.2023 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer accounts and relationships.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings.
- Processing Payments
Customer Service and Sales Representative
Ettason Pty Ltd
02.2018 - 03.2023
- Identified client needs to tailor product offerings and solutions.
- Addressed customer inquiries to resolve issues and maintain satisfaction.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
Education
Masters in Information System - Software
University of Ballarat
Ballarat, VIC01-2021
Skills
- Time management abilities
- Attention to detail
- Multitasking
- Problem-solving abilities
- Customer satisfaction
- Active listening
- Effective communication
- Market awareness
Timeline
Customer Sales Representative
Active Air Cooling and Heating
06.2023 - Current
Customer Service and Sales Representative
Ettason Pty Ltd
02.2018 - 03.2023
Masters in Information System - Software
University of Ballarat
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