Amanda Kaur
Spring Farm
Summary
Dynamic Customer Sales Representative with a proven track record at Active Air Cooling and Heating, excelling in customer satisfaction and relationship management. Leveraged strong problem-solving abilities and attention to detail to exceed sales targets and enhance client loyalty. Committed to continuous learning and adapting to market trends for optimal service delivery.
Overview
7
7
years of professional experience
Work History
Customer Sales Representative
Active Air Cooling and Heating
06.2023 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer accounts and relationships.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings.
- Processing Payments
Customer Service and Sales Representative
Ettason Pty Ltd
02.2018 - 03.2023
- Identified client needs to tailor product offerings and solutions.
- Addressed customer inquiries to resolve issues and maintain satisfaction.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
Education
Masters in Information System - Software
University of Ballarat
Ballarat, VIC01-2021
Skills
- Time management abilities
- Attention to detail
- Multitasking
- Problem-solving abilities
- Customer satisfaction
- Active listening
- Effective communication
- Market awareness
Timeline
Customer Sales Representative
Active Air Cooling and Heating
06.2023 - Current
Customer Service and Sales Representative
Ettason Pty Ltd
02.2018 - 03.2023
Masters in Information System - Software
University of Ballarat
Similar Profiles
Glynn MarquessGlynn Marquess
HVAC Technician at Active Air Cooling and HeatingHVAC Technician at Active Air Cooling and Heating
Rolando J. JaimeRolando J. Jaime
Sales Representative/Operations Manager at Air 1st Heating And Cooling, LLC.Sales Representative/Operations Manager at Air 1st Heating And Cooling, LLC.
Parker SmithParker Smith
Helper at Air Service Heating & CoolingHelper at Air Service Heating & Cooling
Lynn CampbellLynn Campbell
Leading Hand at ISS Facility ServicesLeading Hand at ISS Facility Services
Karen GriffithsKaren Griffiths
Associate Director at AsuriaAssociate Director at Asuria