Amanda Kurek
Thargomindah
Summary
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel Manager
Bulloo River Hotel
03.2025 - Current
- ensuring adherence to liquor, gaming, and related regulatory requirements
- managing and coordinating reservations, front desk operations, meal service, and housekeeping
- making sure occupational health and safety requirements are met
- organising and supervising bar, dining, and event services
- supervising financial tasks, including accounts and procurement
- overseeing upkeep of gardens and property areas
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Dedicated Service Agent
Oracle CMS
01.2024 - 07.2024
- Provided excellent customer service, demonstrating strong communication and interpersonal skills.
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
- Successfully handled escalated calls with patience and understanding.
- Performed quality assurance checks on outgoing calls to maintain high standards of service delivery.
- Maintained data entry requirements by following data program techniques and procedures.
Cafe Manager
The Bakery Adaminaby
01.2023 - 05.2023
- Maintained responsibilities such as daily cash count, inventory, FPOS troubleshooting, receiving daily bread and cake deliveries, replenishing and defrosting cakes nightly.
- Trained and mentored new baristas on equipment usage and coffee brewing techniques.
- Managed inventory levels, ensuring timely ordering of supplies and minimizing waste.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
Hotel Manager
Best Western Terrace Inn
01.2020 - 10.2022
- Directed daily hotel operations, ensuring guest satisfaction and service excellence.
- Implemented staff training programs to enhance team performance and service quality.
- Monitored financial performance, optimizing budget allocations for operational efficiency.
- Developed marketing strategies to increase occupancy rates and revenue generation.
Bank Teller
Bank of Montreal (BMO)
11.2018 - 01.2020
- Customer facing role working as a bank teller, assisting clients with their everyday banking and creating client referrals to colleagues.
- Supported operational activities including cash counting, inventory management, service requests, customer applications, filing and opening and closing duties.
- Maintained current knowledge of personal banking products, practices and promotions and integrated into customer conversations.
Hotel Front Desk Clerk
Best Western Terrace Inn
09.2017 - 11.2018
- Managed guest check-in and check-out processes to ensure seamless experiences.
- Assisted in resolving guest inquiries and complaints with professionalism and efficiency.
- Coordinated room assignments based on guest preferences and requirements.
- Implemented hotel policies to enhance customer satisfaction and operational workflow.
Shift Supervisor
Dairy Queen
06.2012 - 08.2017
- Supervised staff on shift to ensure proper efficiency and delegation of all store positions in an often busy and stressful environment.
- Promoted to Supervisor in less than a year.
- Responsible for daily cash count reports and light administrative duties.
- Performed efficiently as an all rounder in all store positions taking orders, making ice cream, cooking food, food prep, dishes and cake decorating.
Education
Bachelor of Arts - English Literature
University of British Columbia (UBC)
04.2021
Skills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Staff supervision
- Regulatory compliance
- Customer service
Certification
RMLV
RSA
Languages
English
Native or Bilingual
Timeline
Hotel Manager
Bulloo River Hotel
03.2025 - Current
Dedicated Service Agent
Oracle CMS
01.2024 - 07.2024
Cafe Manager
The Bakery Adaminaby
01.2023 - 05.2023
Hotel Manager
Best Western Terrace Inn
01.2020 - 10.2022
Bank Teller
Bank of Montreal (BMO)
11.2018 - 01.2020
Hotel Front Desk Clerk
Best Western Terrace Inn
09.2017 - 11.2018
Shift Supervisor
Dairy Queen
06.2012 - 08.2017
Bachelor of Arts - English Literature
University of British Columbia (UBC)