Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Landrelli

Blacktown,NSW

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

20
20
years of professional experience

Work History

Administrative Manager

Bronrob
10.2022 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Built and managed processes for tracking and monitoring department performance.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
  • Created organized filing system to manage department documents.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.

Function Coordinator

Prospect Hotel/Motel
02.2004 - 10.2012
  • Streamlined event planning processes for increased efficiency and reduced costs.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Conducted post-event evaluations to measure effectiveness and identify areas requiring improvement or adjustment in future events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Consulted with customers to determine objectives and requirements for events.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Handled unexpected challenges and last-minute changes with poise, adapting quickly to ensure a successful event outcome.
  • Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
  • Developed strong relationships with clients, resulting in repeat business and positive referrals.

Education

No Degree - Business Administration Cert 4

Oten
Online
11.2021

Skills

  • Budgeting and Expense Monitoring
  • Critical Thinking
  • Data Entry
  • Time Management
  • Recordkeeping and Reporting
  • Mail handling
  • Research
  • Workflow Planning
  • Meeting Coordination
  • Calendar Management
  • Work Planning and Prioritization
  • Administrative Support
  • Organizational Leadership
  • Performance Improvement
  • Microsoft Office Suite
  • Customer Satisfaction Evaluation
  • Customer Service Management
  • Office Management
  • Staff Management
  • Documentation and control

Timeline

Administrative Manager

Bronrob
10.2022 - Current

Function Coordinator

Prospect Hotel/Motel
02.2004 - 10.2012

No Degree - Business Administration Cert 4

Oten

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Amanda Landrelli