Amanda Lavender-Tucker
Jubilee Pocket,QLD
Summary
Reliable, hard worker with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service; supporting positive and encouraging working environments for co-workers. With over twenty-years of sales and admin background - I've have acquired and continue to develop exceptional leadership, organisational skills and effective communication skills; through previous experience in multiple management positions.
Overview
20
20
years of professional experience
Work History
Store Assistant
Aldi
03.2023 - 06.2024
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Operated POS system to process payments and provide receipts.
- 100% scanning accuracy
Sales Assistant
Rip Curl
01.2022 - 03.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Casual position (15-20 hours per week)
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- POS systems and cash handling
- Regular open/closes.
Personal Banking Advisor
Westpac
03.2021 - 11.2021
- Ensuring high levels of customer satisfaction through excellent customer service with excellent product and technical knowledge
- Commitment to enhancing customer satisfaction and experience through compliant conversations
- Everyday banking: cash withdraws, deposits, transfers and payments
- Perform all teller duties in accordance with relevant legislation
- Ascertain banking and lending needs and refer enquiries on to relevant Personal Banker or Mortgage Lender
- Embodying visions of business through both words and actions
- Meeting sales/KPI goals through training and development, motivating, mentoring and providing feedback
- Store administration responsibilities and ensuring compliance to all policies and procedures.
Store Manager
Midford Uniforms
06.2019 - 03.2020
- Ensuring high levels of customer satisfaction through excellent customer service with excellent product and technical knowledge
- Commitment to enhancing customer satisfaction and experience
- Embodying the visions of the business through both words and actions
- Meeting sales/KPI goals through training and development, motivating, mentoring and providing feedback
- Store administration responsibilities and ensuring compliance to all policies and procedures
- Financial planning - budgets, creating and adapting rosters to meet store needs, controlling and monitoring of staff hours and wages preparation
- Report on buying trends, profits and expenses
- Forecasting all stock required for th college and ordering accordingly
- Stock merchandising, management and monitoring
- Liaison with School Principal and Business Manager to evaluate constant requirements and changing needs in accordance with growth rate of the school
- Operation of POS System involving cash handling, EFTPOS, end of day processing and banking
- Processing online orders
- Ensuring all tasks and goals are met within set timeframes
- Maintaining outstanding store condition and visual merchandising standards
- Employee recruitment and provision of training, development and support to new and existing staff
- Conducting performance appraisals
- Complaint/grievance resolutions
- Excellent communication skills across all demographics
- Strong leadership and organisational skills
- Can-do positive attitude, with challenge seeking mentality
- Self-reflection and self-improvement
- Respect, trust and integrity.
Assistant Store Manager
Dusk
05.2014 - 01.2019
- Embodying the visions of the business through both words and actions
- Meeting sales/KPI goals through training and development, motivating, mentoring and providing feedback
- Conducting performance appraisals
- Ensuring high levels of customer satisfaction through excellent customer service with excellent product and technical knowledge
- Store administration responsibilities and ensuring compliance to all policies and procedures
- Operation of POS System involving cash handling, EFTPOS, end of day processing and banking
- Stock merchandising, management and monitoring
- Maintaining outstanding store condition and visual merchandising standards
- Report on buying trends, profits and expenses
- Complaint/grievance resolutions
- Ensuring all tasks and goals are met within set timeframes
- Proven successful experience as a retail assistant manager and acting manager
- Results driven
- Strong leadership and organisational skills
- Excellent communication skills across all demographics
- Commitment to enhancing customer satisfaction and experience
- Financial planning - budgets, creating and adapting rosters to meet store needs, monitoring of staff hours and wages preparation
- Employee recruitment and provision of training, development and support to new and existing staff
- Can-do positive attitude, with challenge seeking mentality
- Self-reflection and self-improvement
- Respect, trust and integrity.
Sales Assistant
Jeanswest
09.2011 - 05.2014
- Provide high level customer service
- Advise on suitability of products for individual customer needs and requirements
- Product knowledge and application for fit, function and fashion
- Operation of POS Systems involving cash handling, EFTPOS, end of day processing and banking
- Stock in and stock out inventory procedures, including stock transfers and stock takes
- Merchandising of store, stock and displays
- To work unsupervised for any given length of time in addition to supervising casual/relief staff.
Sales Assistant
Colorado
10.2004 - 05.2011
- Provide high level customer service
- Advise on suitability of products for individual customer needs and requirements
- Product knowledge and application for fit, function and fashion
- Operation of POS Systems involving cash handling, EFTPOS, end of day processing and banking
- Stock in and stock out inventory procedures, including stock transfers and stock takes
- Merchandising of store, stock and displays
- To work unsupervised for any given length of time in addition to supervising casual/relief staff.
Skills
- Communication - strong listening, verbal, written and computer based skills
- Planning and Organizing - adherence to deadlines with great attention to detail
- Problem Solving, Reasoning and Creativity - innovative solutions and complaint resolution
- Teamwork - resourceful team player, building trusting relationships between customers and colleagues
- Reliable and Responsible - Honest, Kind, Dependable and approachable
- Cash Handing and POS systems experience
References
- Oliver Payne, Store Manager, Aldi, 0413 660 100
- Naomi Cole, Store Manager, Rip Curl, 0408 329 141
- Jane Tissington, Branch Manager, Westpac Proserpine and Whitsundays, 0402 626 190
- Sue Mezei, Area Manager, Midford Unifroms, 0418 616 172
- Christy Irving, Manager, Dusk, 0418 657 774
- Mandy Lindquist, Weekend Manager, Jeanswest, 0411 561 469
- Cindy Carter, Manager, Colorado, 0405 217 471
Timeline
Store Assistant
Aldi
03.2023 - 06.2024
Sales Assistant
Rip Curl
01.2022 - 03.2023
Personal Banking Advisor
Westpac
03.2021 - 11.2021
Store Manager
Midford Uniforms
06.2019 - 03.2020
Assistant Store Manager
Dusk
05.2014 - 01.2019
Sales Assistant
Jeanswest
09.2011 - 05.2014
Sales Assistant
Colorado
10.2004 - 05.2011
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