Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Laws

Hervey Bay

Summary

Dynamic and customer-focused professional with exceptional service skills, My ability to enhance customer experiences through effective communication and upselling techniques. Skilled in espresso machine operation and time management, consistently maintaining a clean and organized workspace to boost productivity and safety.

Overview

2
2
years of professional experience

Work History

Barista

Zarraffa's Coffee
09.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Fast Food Team Member

Red Rooster
07.2024 - 09.2024
  • Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
  • Promoted brand loyalty among customers with relevant suggestions based on their preferences during ordering process.
  • Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.

Fast Food Team Member

Hungry Jacks
08.2023 - 07.2024
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.

Kitchen Hand

Bean Beat
10.2023 - 03.2024
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

Tertiary Preparation Pathway - Bridging Course

University of The Sunshine Coast
Sunshine Coast, QLD

Skills

  • Friendly and outgoing
  • Attention to detail
  • Time management
  • Team player
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service
  • Order taking
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • POS systems
  • Multitasking and organization

Timeline

Barista

Zarraffa's Coffee
09.2024 - Current

Fast Food Team Member

Red Rooster
07.2024 - 09.2024

Kitchen Hand

Bean Beat
10.2023 - 03.2024

Fast Food Team Member

Hungry Jacks
08.2023 - 07.2024

Tertiary Preparation Pathway - Bridging Course

University of The Sunshine Coast

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Amanda Laws