AMANDA LEE ROBERTSON
NARRABRI,NSW
Overview
15
15
years of professional experience
Work History
Office Manager
INLAND FREIGHT
10.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Boosted customer satisfaction by promptly addressing inquiries and resolving shipment-related issues.
- Collaborated with team members to establish best practices for the scanning process
Shift Supervisor
Narrabri Subway
04.2009 - 09.2016
- General Cleaning, Money Handling, Customer Service, Cashier Operator, Food Preparation
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Office Assistant
Ray Fabersheetmetal
10.2010 - 10.2011
- Maintain office filing and storage systems
- Prepare mailing lists, labels and donor reports for newsletters, Annual Report, special events and as otherwise required
- Keep filing/document management system for electronic and paper documents organized
- Monitor and order office supplies
- Distribute/file all incoming mail
- Perform errands that assist daily functions: post office, bank, Staples
- General reception duties
- Return calls as appropriate, usually per request
- Research, typing, correspondence, faxes, and filing
- Data entry including time sheets
- Banking etc
- Answering the phone.
Education
Certificate 2 Retail Operations -
Narrabri TAFE
Certificate 2 Hospitality Operations -
Narrabri High School
Full Drivers Licence -
01.2013
Certificate 3 in Business Administration (partial completion) -
01.2010
Year 12 Higher School Certificate -
Narrabri High School
01.2008
Responsible Service of Alcohol (RSA) -
Narrabri TAFE
01.2008
Responsible Conduct of Gambling (RCG) -
Narrabri TAFE
01.2008
Skills
- Dependable and highly organized with business maturity, discretion, enthusiasm, and a positive attitude
- Technologically literate with strong computer skills including familiarity with Microsoft Word and Excel and other commonly used software Access Database skills and MYOB
- Good internet skills, including use of e-mail programs and group messaging
- Good organizational skills and record keeping
- Cheerful presence and people skills
- Good oral and written communication skills
- Self starter who can work independently
- Ability to follow directions
Personal Information
Date of Birth: 07/17/90
References
- Robyn Faber, Ray Faber Sheetmetal, Manager, (02) 6792 7222
- Liz Woodin, Subway Narrabri 0427 202 725
Timeline
Office Manager
INLAND FREIGHT
10.2016 - Current
Office Assistant
Ray Fabersheetmetal
10.2010 - 10.2011
Shift Supervisor
Narrabri Subway
04.2009 - 09.2016
Certificate 2 Retail Operations -
Narrabri TAFE
Certificate 2 Hospitality Operations -
Narrabri High School
Full Drivers Licence -
Certificate 3 in Business Administration (partial completion) -
Year 12 Higher School Certificate -
Narrabri High School
Responsible Service of Alcohol (RSA) -
Narrabri TAFE
Responsible Conduct of Gambling (RCG) -
Narrabri TAFE
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