Amanda Liaw
Undergraduate In Environmental Science
NATHAN,QLD
Summary
Friendly barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
1
1
year of professional experience
10
10
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Barista
Triggered Chef Cafe
Bandar Seri Begawan, Brunei Darussalam, -
07.2021 - 09.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Wait Staff Member
High Frequency Lifestyle Cafe
Bandar Seri Begawan, Brunei Darussalam, -
02.2021 - 05.2021
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
Education
Bachelor of Science - Environmental Science
Griffith University
Nathan, QLD 07.2019 - Current
High School Diploma -
Pengiran Muda Al-Muhtadee Billah College
Brunei Darussalam 03.2017 - 10.2018
High School Diploma -
Chung Hwa Middle School, BSB
Brunei Darussalam 01.2013 - 11.2016
Skills
Coffee machinery
Certification
Barista Training - 4 August 2023
Timeline
Barista
Triggered Chef Cafe
07.2021 - 09.2021
Wait Staff Member
High Frequency Lifestyle Cafe
02.2021 - 05.2021
Bachelor of Science - Environmental Science
Griffith University
07.2019 - Current
High School Diploma -
Pengiran Muda Al-Muhtadee Billah College
03.2017 - 10.2018
High School Diploma -
Chung Hwa Middle School, BSB
01.2013 - 11.2016
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