Summary
Overview
Work History
Education
Skills
References
Skillsexperience
Timeline
Generic

Amanda Littlefair

Customer Service Representative
Gosnells,WA

Summary

Motivated and dedicated professional with a strong background in supervision and organization, seeking a fulfilling long-term career opportunity. Having gained valuable experience as a homemaker and caregiver to four children, I have reentered the workforce with a renewed drive to expand my horizons and make a significant impact. Currently employed as a Customer Service Representative for Repco, I have honed my communication skills and developed a strong customer-centric approach. With a proven ability to handle high-pressure situations and deliver exceptional service, eager to leverage my skills and contribute to the success of a dynamic organization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

31
31
years of professional experience

Work History

Customer service representative

Repco
Perth, WA
10.2023 - Current
  • Collected required parts.
  • Conducting database searches to locate relevant parts.
  • Enhanced overall customer satisfaction.
  • Resolved customer questions over the phone.
  • Ensured products were fully stocked.
  • Coordinated click and collect processes seamlessly.
  • Facilitated delivery of parts to various store locations.
  • Recommended suitable products to customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Homemaker

Self employed
Perth, WA
11.1993 - 08.2024
  • Budgeting, money handling, taxes/GST
  • Domestic cleaning and use of domestic and commercial cleaners
  • Team and self-supervision
  • Assisting with domestic tasks and chores such as shopping, menu planning, cooking, washing, toileting and cleaning
  • Helping with outings, social activities and other daily routines
  • Providing companionship and support to assist individuals to develop their existing skills, abilities and confidence
  • Assessing the needs of individuals and the nature and extent of their difficulties
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Certificate III - Family And Community Services

Alffie
Western Australia
2022

Skills

  • Greeting customers
  • Customer service
  • Retail Experience
  • Strong teamwork skills
  • Customer Assistance
  • Searching company database for products
  • Ordering products and parts
  • Money handling
  • Evaluating Client Needs
  • Problem Identification
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills
  • Call management
  • Product knowledge
  • Financial Planning
  • Order processing
  • Data collection
  • Staff training
  • Building rapport
  • Advising customers on how to use products
  • Dispute resolution
  • Advice on product and service solutions
  • Sales expertise
  • Order fulfillment
  • Store maintenance
  • Research
  • Reading comprehension
  • Staff education and training
  • Retail store support
  • Delivery driving
  • Product and service solutions

References

  • Jeremy Santos. Former Supervisor Repco
  • 0407773999
  • Kierana Whitaker. Co-worker Repco
  • 0427273947

Skillsexperience

  • Budgeting, money handling, taxes/GST
  • Team and self-supervision
  • Assisting with domestic tasks and chores such as shopping, menu planning, cooking, washing, toileting and cleaning.
  • Helping with outings, social activities and other daily routines
  • Providing companionship and support to assist individuals to develop their existing skills, abilities and confidence
  • Assessing the needs of individuals and the nature and extent of their difficulties

Timeline

Customer service representative

Repco
10.2023 - Current

Homemaker

Self employed
11.1993 - 08.2024

Certificate III - Family And Community Services

Alffie

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Amanda LittlefairCustomer Service Representative