Summary
Overview
Work History
Education
Skills
Websites
Professionalmemberships
Timeline
Generic

Amanda Liyanage

Melbourne,VIC

Summary

Manager of Global HR Operations at Fortude, a multinational IT company operating in seven countries. Responsible for overseeing HR processes and policies for a workforce of over 500 employees. Six years of experience in HR management, performance, compensation, benefits, and customer service. Specialized in designing and implementing effective HR strategies, ensuring regulatory compliance, promoting inclusive workplace cultures, and aligning HR initiatives with organizational goals. Bachelor's degree in Human Capital Management and completed a Foundation Course in HR. Currently seeking new opportunities in Australia with full work rights. Passionate about talent development and enhancing employee engagement. Excited to apply skills, experience, and commitment to delivering impactful and people-centered HR solutions.

Overview

7
7
years of professional experience

Work History

Senior Manager – Global Human Resources Operations

Fortude
10.2024 - Current
  • Company Overview: a multinational IT company operating in seven countries—Australia, the USA, Canada, the UK, Sri Lanka, the Netherlands, and India
  • Demonstrate strong proficiency in navigating and applying diverse labour laws and legislations, to ensure workplace compliance and alignment with legal standards across multiple regions such as Australia, USA, Canada, UK, Sri Lanka, Netherlands and India (Specially understanding of The Fair Work Act 2009 & National Employment Standards, employee termination, employee performance related issues, Grievance handling and disciplinary matters)
  • Successfully manage the transfer of 40+ employees from an affiliated entity to the newly incorporated Fortude India entity, drafting compliant Letters of Appointment (LOAs) and contracts in accordance with Indian labour laws
  • Owning and administering SAP SuccessFactors, overseeing system implementation, data management, process optimization, and reporting to enhance HR operations and other AI related HR Automations
  • Collaborate with internal and external stakeholders, including business leaders, regional legal teams, and external advisors, to deliver compliant, efficient, and scalable HR solutions across regions
  • Lead the design, implementation, and periodic review of regional HR policies, procedures, and employee handbooks to ensure legal compliance and consistency across Australia, USA, Canada, UK, Sri Lanka, and India
  • A multinational IT company operating in seven countries—Australia, the USA, Canada, the UK, Sri Lanka, the Netherlands, and India
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

Senior Manager – Global Human Resources Operations

Fortude (Pvt) Ltd.
01.2024 - 09.2024
  • Manage and oversee the end-to-end Global HR Operations function and related activities for Onboarding, Offboarding, HRIS, and Policies, Process Maps etc. across regions, including Australia, USA, Canada, UK, Sri Lanka, India and the Netherlands
  • Assist in the recruitment and selection process by enabling the background verification process and facilitating smooth employee onboarding
  • Led and managed a dedicated team of 5 HR professionals, fostering a collaborative environment that drives HR initiatives and operational excellence
  • Keeping track of the latest employment law-related trends, and industry best practices adapt the same to the organization (The Closing Loopholes Bill - Australia)
  • Manage and oversee the end-to-end Global Talent Mobility process across regions, including Australia, USA, Canada, UK, and the Netherlands
  • Responsible for managing the company regional policies and procedures/ employee handbook (Fortude PTY Ltd, Fortude (Pvt) Ltd, Fortude PTE (UK), Fortude Inc., Fortude Canada) and periodic reviews of same (i.e Leave, Disciplinary, Termination, and Grievance handling policies)
  • Owner and administrator of the company end to end Human Resources Information System (SAP – SuccessFactors)
  • Managing and keeping track of the HR operations-related budget
  • Conducting employee Pulse Surveys and assisting in facilitating the Great Places to Work Surveys to identify the Culture
  • Support in facilitating Culture Canvas to identify the Company's Culture and help navigating the same
  • Responsible for effective delivery of regional HR related services (HR Administration – Service letters, Appointment letters, Promotion letters etc.)
  • Act as the single point of contact with the regional lawyers (Australia, Sri Lanka, USA, UK and Canada) on employment-related matters and application of the labour law as required
  • Collaborates with business leaders and other HR internal and external stakeholders to optimize the delivery of meaningful, cost-effective HR services, and solutions in a timely manner
  • Adherence to ISMS standards/ GDPR (Ensure HR audit and control processes and controls are developed and followed)
  • Responsible for managing the global medical insurance benefit as a part of occupational health and safety
  • Owning the performance management framework and making sure the performance cycle is conducted on a mid-year and annual basis by launching forms, generating status reports as requested by the leadership, and providing inputs for training needs
  • Provide HR expertise to employees and senior managers as and when needed for effective decision-making
  • Provide inputs for HR Automation and being on track to implement HR Shared Services

Manager – Global Human Resources Operations

Fortude (Pvt) Ltd.
01.2023 - 12.2023
  • Manage and oversee the end-to-end Global HR Operations function and related activities for Onboarding, Offboarding, HRIS, and Policies, Process Maps etc
  • Across regions, including Australia, USA, Canada, UK, Sri Lanka, India and the Netherlands
  • Assist in the recruitment and selection process by enabling the background verification process and facilitating smooth employee onboarding
  • Manage and oversee the end-to-end Global Talent Mobility process across regions, including Australia, USA, Canada, UK, and the Netherlands
  • Responsible for managing the company regional policies and procedures/ employee handbook (Fortude PTY Ltd, Fortude (Pvt) Ltd, Fortude PTE (UK), Fortude Inc., Fortude Canada) and periodic reviews of same (i.e
  • Leave, Disciplinary, Termination, and Grievance handling policies)
  • Owner and administrator of the company end to end Human Resources Information System (SAP – SuccessFactors)
  • Managing and keeping track of the HR operations-related budget
  • Conducting employee Pulse Surveys and assisting in facilitating the Great Places to Work Surveys to identify the Culture
  • Support in facilitating Culture Canvas to identify the Company's Culture and help navigating the same
  • Responsible for effective delivery of regional HR related services (HR Administration – Service letters, Appointment letters, Promotion letters etc.)
  • Act as the single point of contact with the regional lawyers (Australia, Sri Lanka, USA, UK and Canada) on employment-related matters and application of the labour law as required
  • Collaborates with business leaders and other HR internal and external stakeholders to optimize the delivery of meaningful, cost-effective HR services, and solutions in a timely manner
  • Adherence to ISMS standards/ GDPR (Ensure HR audit and control processes and controls are developed and followed)
  • Responsible for managing the global medical insurance benefit as a part of occupational health and safety
  • Owning the performance management framework and making sure the performance cycle is conducted on a mid-year and annual basis by launching forms, generating status reports as requested by the leadership, and providing inputs for training needs
  • Provide HR expertise to employees and senior managers as and when needed for effective decision-making
  • Keeping track of the latest employment law-related trends, and industry best practices adapt the same to the organization
  • Provide inputs for HR Automation and being on track to implement HR Shared Services

Assistant Manager – Global Human Resources Operations

Fortude (Pvt) Ltd.
04.2022 - 12.2022
  • Manage and oversee the end-to-end Global HR Operations function and related activities for Onboarding, Offboarding, HRIS, and Policies, Process Maps etc
  • Across regions, including Australia, USA, Canada, UK, Sri Lanka, India and the Netherlands
  • Assist in the recruitment and selection process by enabling the background verification process and facilitating smooth employee onboarding
  • Manage and oversee the end-to-end Global Talent Mobility process across regions, including Australia, USA, Canada, UK, and the Netherlands
  • Responsible for managing the company regional policies and procedures/ employee handbook (Fortude PTY Ltd, Fortude (Pvt) Ltd, Fortude PTE (UK), Fortude Inc., Fortude Canada) and periodic reviews of same (i.e
  • Leave, Disciplinary, Termination, and Grievance handling policies)
  • Owner and administrator of the company end to end Human Resources Information System (SAP – SuccessFactors)
  • Managing and keeping track of the HR operations-related budget
  • Conducting employee Pulse Surveys and assisting in facilitating the Great Places to Work Surveys to identify the Culture
  • Support in facilitating Culture Canvas to identify the Company's Culture and help navigating the same
  • Responsible for effective delivery of regional HR related services (HR Administration – Service letters, Appointment letters, Promotion letters etc.)
  • Act as the single point of contact with the regional lawyers (Australia, Sri Lanka, USA, UK and Canada) on employment-related matters and application of the labour law as required
  • Collaborates with business leaders and other HR internal and external stakeholders to optimize the delivery of meaningful, cost-effective HR services, and solutions in a timely manner
  • Adherence to ISMS standards/ GDPR (Ensure HR audit and control processes and controls are developed and followed)
  • Responsible for managing the global medical insurance benefit as a part of occupational health and safety
  • Owning the performance management framework and making sure the performance cycle is conducted on a mid-year and annual basis by launching forms, generating status reports as requested by the leadership, and providing inputs for training needs
  • Provide HR expertise to employees and senior managers as and when needed for effective decision-making
  • Keeping track of the latest employment law-related trends, and industry best practices adapt the same to the organization
  • Provide inputs for HR Automation and being on track to implement HR Shared Services

Human Resources Business Partner

Virtusa (Pvt) Ltd
12.2021 - 04.2022
  • Adhering to HR policies, procedures, and audit standards
  • Assist in the Recruitment and selection process
  • Responsible for maintaining and conducting HR Documentation (Letter of appointment, Increment Letters, Retention bonus letters etc.)
  • Assist in executing the Sri Lankan payroll for over 2000 employees while providing payroll with the annual leave balance, medical leave records and no pay leave records
  • Assist in handling compensation and benefits-related activities for Colombo Advance Technological Centre Compensation proposals
  • Responsible for keeping the HR databases and employee personal files up to date and providing the information to the management as and when required for better decision-making
  • Assist in HR budgets along with annual/quarterly increments, variable pay and promotion cycles
  • Provide HR expertise to employees and senior managers considering the employment law
  • Managing Virtusa welfare fund
  • Act as the HR Business Partner for benched employees while being responsible for their performance improvement plans

Assistant Manager – Human Resources Compensation and Benefits

Fortude (Pvt) Ltd.
07.2021 - 12.2021
  • Provide inputs for the annual budgeting cycle, annual increment, and variable pay cycle
  • Provide support in the recruitment and selection process and facilitate the employee onboarding process
  • Responsible in maintaining and conducting HR Documentation (Letters of appointment, Increment Letters, Retention bonus letters etc.), managing employee personal files and ensuring HR administration activities are performed effectively within the agreed SLA
  • Liaise with external parties on the annual compensation survey (PWC/ SLSSCOM) and come up with comp dashboards, advising the internal stakeholders on the internal banding/ salary ranges/ available budgets etc
  • Coordinate with external vendors on employee health benefits (Sri Lanka and USA) to support with Occupational Health and Safety policies
  • Provide Management with HR analytics and reports in a timely and accurate manner
  • Initiate the employee offboarding/ terminal benefits and ensure that the tasks are carried out flawlessly
  • Liaise with Sri Lanka and regional legal parties on employee agreements and employment law-related queries as and when required
  • Ensure the Policies & Process Maps are updated as per the current HR processes
  • Ensure compliance on ISO and ISMS standards while carrying out tasks and represent as the point person on areas necessary (HR Ops) at annual ISO and ISMS audits
  • Responsible for managing the company regional policies and procedures/ employee handbook (Fortude (Pvt) Ltd, Fortude PTY Ltd, Fortude PTE (UK), Fortude Inc., Fortude Canada) and periodic reviews of same (i.e., Leave, Disciplinary, Termination and Grievance handling policies)
  • Owning the performance management framework and making sure the performance cycle is conducted on mid-year and annual basis by launching forms, generating status reports as requested by the leadership, and provide inputs for training needs
  • Provide HR expertise to employees and senior managers as and when needed for effective decision making
  • Examine the trends in remuneration patterns and coming up with strategies for employee retention
  • Keeping track of the latest employment law related trends, industry best practices adapt the same to the organization
  • Carry out HR functional risk reviews in collaboration with the central ESG/ERM team, utilizing the company's Enterprise Risk Management process

Senior HR Advisor

Fortude (Pvt) Ltd.
07.2019 - 06.2021

HR Advisor

Fortude (Pvt) Ltd.
02.2018 - 06.2019

Education

BBA Special Honors - Human Capital Management

Sri Lanka Institute of Information Technology
01.2017

Foundation Course in HR Management -

Institute of Personnel Management Sri Lanka (IPM)
01.2014

Certificate Program in IT Applications -

Sri Lanka Institute of Information Technology
01.2014

Skills

  • HR Operations HRIS - SAP - SuccessFactors
  • HR Analytics HR Administration
  • Compensation & Benefits
  • HR Business Partnering
  • Performance Management
  • HR Automation
  • HR Audits & Compliance
  • HR Policies & Process maps
  • Software & Tools
  • Jira
  • Office 365 Suite
  • Power Automate
  • Advanced Excel
  • Power BI
  • MS Visio
  • Core Competencies
  • Multitasking & Adaptability
  • Quick learner
  • Cross Cultural Relationship
  • Effective Communication
  • Innovative Thinking
  • Critical Thinking & Problem-Solving
  • Strategic Planning & Execution
  • Pressure Situation Handling

Professionalmemberships

Australian HR Institute (AHRI), Member

Timeline

Senior Manager – Global Human Resources Operations

Fortude
10.2024 - Current

Senior Manager – Global Human Resources Operations

Fortude (Pvt) Ltd.
01.2024 - 09.2024

Manager – Global Human Resources Operations

Fortude (Pvt) Ltd.
01.2023 - 12.2023

Assistant Manager – Global Human Resources Operations

Fortude (Pvt) Ltd.
04.2022 - 12.2022

Human Resources Business Partner

Virtusa (Pvt) Ltd
12.2021 - 04.2022

Assistant Manager – Human Resources Compensation and Benefits

Fortude (Pvt) Ltd.
07.2021 - 12.2021

Senior HR Advisor

Fortude (Pvt) Ltd.
07.2019 - 06.2021

HR Advisor

Fortude (Pvt) Ltd.
02.2018 - 06.2019

Foundation Course in HR Management -

Institute of Personnel Management Sri Lanka (IPM)

Certificate Program in IT Applications -

Sri Lanka Institute of Information Technology

BBA Special Honors - Human Capital Management

Sri Lanka Institute of Information Technology

Similar Profiles

CREATE PROFILE
Amanda Liyanage