Amanda Lobley
Grafton,New South Wales
Summary
Retail management professional with solid track record in optimising store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Bed Bath N' Table
Grafton, NSW
10.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on company policies, procedures, and best practices to ensure their success within the company.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Retail Assistant and Duty Manager
Target
Grafton
03.2017 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, keeping to company policies while prioritizing customer satisfaction.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Supported team members during peak hours to ensure smooth store operations.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
Education
Certificate III - Aged Care/Individual Support
CHS Training
Grafton03.2016
HSC -
Grafton High School
Grafton 09.2011
Skills
- Customer service and engagement
- Store organization
- Attention to detail
- Mentoring and coaching
- Relationship building and management
- Issue resolution
- Team leadership
- Product display
- Problem-solving
- Store operations
Timeline
Assistant Store Manager
Bed Bath N' Table
10.2019 - Current
Retail Assistant and Duty Manager
Target
03.2017 - Current
Certificate III - Aged Care/Individual Support
CHS Training
HSC -
Grafton High School