Amanda Louise Hoyling
Brisbane,QLD
Summary
Customer-focused, detail-oriented professional skilled in communication, collaboration, and innovative problem-solving. Skilled in clear communication, problem-solving, and continuous improvement. Experienced in cross-functional teamwork to design innovative solutions and enhance service delivery.
Overview
11
11
years of professional experience
Work History
R03 Land Administration Officer
Titles Queensland
09.2023 - Current
- Examine, evaluate, and register Freehold and State leasehold title dealings in line with approved delegations, ensuring the integrity and accuracy of the Land Titles Register.
- Perform data entry and verification for statutory forms including Form 24, 24A, and 25.
- Process and manage deeds, leases, and associated documentation in compliance with legislative requirements.
- Conduct manual examination and validation of eConveyancing dealings to maintain compliance and data integrity.
- Research, interpret, and apply relevant legislation and reference materials, including the Land Title Practice Manual (LTPM), Titles Queensland Learning Guides, and the Land Titles Act 1994.
- Certify current and historical title searches, mortgages, transfers, and Queensland Valuation and Sales (QVAS) data for government agencies and stakeholders.
- Respond to general, historical, and investigative enquiries via Zendesk, providing accurate and timely information to clients and internal stakeholders.
Paralegal
Lead Point Digital Mortgage Services
10.2014 - 07.2023
- Prepared Land Title Forms in PEXA and/or paper version
- Organise settlements, calculate figures, and arrange settlement funds from financiers/payout figures
- Managed files from open to close
- Coordinating workflow and maintaining a productive work environment
- Communicating with clients, borrowers/borrowers’ representatives by correspondence, email and telephone
- Prepared Mortgage documentation
- Receipt and fund monies for settlements via PEXA, bank Cheques, or RTGS
- Processed post settlement files, lodge paper documents through Titles Queensland eLodgement platform, check registration, and coordinate the return of security packets to Lender/Document Custodians
- Responsible for handling Accounts Receivable and Payable, contacting Lenders and Financial Institutions in the payment of outstanding invoices.
- Projecting and processing Tax Invoices
- Reconcile Trust Account daily.
- Provided administrative and secretarial support to Director
- Interacting with client Lenders, Director, all levels of employees and borrowers
- I was the primary point of contact for escalated matters and customer complaints.
- Produce and provide end of month Service Level Reports to client Lenders.
- Assisted with Discharge matters – Organise settlement, calculated figures, and arrange settlement funds from financiers/payout figures.
Education
Certificate IV - Paralegal Studies
Queensland Commercial College
Completed Year 12 - undefined
Lourdes Hill College
First Aid and CPR - undefined
01.2023
Skills
- Proficient in Microsoft Word/Excel/PowerPoint/Outlook Typing speed = 60wpm
- Automated Titles System
- PEXA - Electronic Conveyancing Platform
- Actionstep - Account and File Management
- Xero
- DocuSign
- Collaborative team player
- Self-motivated and able to work autonomously
- Strong multi-tasking skills
- Exceptional customer service - able to communicate with clients from diverse backgrounds
- Effective verbal and written communication
- Meticulous attention to detail
Timeline
R03 Land Administration Officer
Titles Queensland
09.2023 - Current
Paralegal
Lead Point Digital Mortgage Services
10.2014 - 07.2023
Completed Year 12 - undefined
Lourdes Hill College
First Aid and CPR - undefined
Certificate IV - Paralegal Studies
Queensland Commercial College
HOBBIES AND INTERESTS
Restoring Antique Furniture, Camping