Amanda Louise Scott
Australia
Summary
I bring a lot of different skills that have shaped myself into a very high achieving customer service officer being an extremely customer focused individual. I am a quick learner, have a keen work ethic, strong sales history, management experience, one attention to detail, outstanding self-discipline, good personal appearance, ability to work independently and a strong drive to learn.
Overview
18
18
years of professional experience
Work History
Business Development Manager
Ray White Carlingford
01.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Fostered culture of innovation, encouraging team members to propose new ideas for products and services.
- Enhanced internal communications, implementing new intranet platform for more efficient information sharing.
Receptionist - Sales Admin - Sales Agent
ResponseRE
08.2018 - 05.2020
- All administrative and adhoc as required
- Exchange contracts of sales
- Prepared properties for sales and rental viewings.
- Managed receipting processes for trust accounts.
- Coordinated financial disbursements efficiently.
- Engaged with solicitors, conveyancers, and valuation experts.
- Coordinated appointment times seamlessly.
- Utilized databases for effective client prospecting.
- Assess potential for rental and sales inquiries.
- Create media content for property marketing
- Create media content for social media
- Consistently exhibited loyalty and passion for success
- Worked well independently and on a team to solve problems
- Served as a friendly, hard-working, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Used effective listening skills to document phone call details
- Served as a positive and enthusiastic team player
- Successfully wrote, edited, and distributed communication materials
- Managed systems and databases for sellers, buyers, landlords and tenants
- Assisted the rental and sales teams with any required duties
- Served as a friendly and helpful first point of contact in the Administration Office
- Effectively communicated with administration about policies and procedures
- Worked to ensure the confidentiality and privacy of clients
- Worked to maintain the confidentiality and privacy of documents and clients
- Conducted open homes for leasing and sales
- Call back, follow up and qualify prospective tenants and property buyers
- Presentation and listing sales opportunities
- Co-ordinate photography, copywriting, online advertising
Reception
Road Fitness Gym
09.2018 - 04.2019
- Worked to maintain positive client relationships, resulting in many client referrals
- Worked to maintain a clean and inviting reception area for members and prospects
- Assisted with management of client presence on varying social media platforms
- Maintained a clean facility by performing basic cleaning duties
- Developed and maintained positive client relationships to ensure a high rate of return clients and referrals
- Served as a friendly, hard-working, and punctual employee
- Scheduled new and follow-up appointments, processed payments and new patient paperwork, and documented all data into the company software system
- Identified client needs and suggested appropriate services to enhance client experience
- Worked to please the client and achieve 100% client satisfaction
Corporate Supervisor, Corporate Suite Attendant, Events Bar Team Leader
ANZ Stadiums
02.2011 - 05.2013
- Put forth genuine hospitality, adding to the luxury of the environment
- Ordered diverse inventory and customer pleasing food and beverage items
- Worked to provide customers with the highest quality food, beverage, and service experience
- Exhibited strong managerial traits, and the ability to serve as an effective leader
- Acted as a dedicated team leader and took action when necessary
- Worked with other event professionals in the handling of arrangements at events
- Delivered inventory reports to my supervisor in a timely fashion each and every shift
- Documented all concerns and incidents and reported them to a senior supervisor
- Supervised teams of up to 20 staff
- Monitored Responsible Service of Alcohol
- Stock control
- Staff allocations
- Staff evaluation
- Events set-up/closure
- Monitored and adhered to events time management/delivery of service times
- Liaised with corporate guests and their guests
- Upsell of ANZ Stadium services/food/beverages
Customer Service Officer
Medicare Australia
03.2007 - 01.2008
- Received recognition in the quarterly updates and a very grateful team of supervisors and team leaders explained that we very seldom receive feedback and this is an excellent opportunity to celebrate customer success
Education
School Leaver -
Class 2 LREA
04.2024
Cert IV Real Estate Services - Licensed Real Estate Agent
05.2020
Diploma of Nursing - Enrolled/Division 2 Nursing
12.2012
Certificate III - Health Service Assistance
07.2011
Certificate II - Nail Technology
12.2007
Skills
- Prospecting enthusiast and ability to conduct cold calling for up to 8 hours, 5 days a week
- Strong lead generator, appointment setter and opportunity identifier
Testimonial
Medicare Australia, 130 George Street, Parramatta, NSW, 2150, Customer Service Officer, Parramatta, NSW, 03/01/07, 01/31/08, Here is an article extracted from 'HR feedback register' by Denise Judimlic State Customer Service Manager Medicare Australia. Ms Kok telephoned in and spoke to Amanda Scott based in Parramatta, NSW. Ms Kok had a complex problem in relation to payment of account to her hospital. When Ms Kok spoke to Amanda she felt that she had a genuine desire to help her over the telephone and made a significant effort to resolve what was a complex problem. Amanda also sought help from her supervisor as the answer was not straightforward. Ms Kok explained that Amanda demonstrated a 'can do attitude' which was a great attitude and a breath of fresh air. Ms Kok also explains that this was especially good compared to other service providers where whenever something seems difficult the response is always 'sorry, that is not possible'. Amanda also displayed accountability and rang me back when she said she would. In this day and age, Ms Kok has found this service to be excellent. She would like to pass her congratulations to Amanda and Medicare Australia. From this I received recognition in the quarterly updates and a very grateful team of supervisors and team leaders explained that we very seldom receive feedback and this is an excellent opportunity to celebrate customer success.
Personal Information
- Place of Birth: Sydney, Australia
- Date of Birth: 10/16/87
Timeline
Business Development Manager
Ray White Carlingford
01.2024 - Current
Reception
Road Fitness Gym
09.2018 - 04.2019
Receptionist - Sales Admin - Sales Agent
ResponseRE
08.2018 - 05.2020
Corporate Supervisor, Corporate Suite Attendant, Events Bar Team Leader
ANZ Stadiums
02.2011 - 05.2013
Customer Service Officer
Medicare Australia
03.2007 - 01.2008
School Leaver -
Cert IV Real Estate Services - Licensed Real Estate Agent
Diploma of Nursing - Enrolled/Division 2 Nursing
Certificate III - Health Service Assistance
Certificate II - Nail Technology
Class 2 LREA