Amanda Luke
Collections Team Leader
Greensborough
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader . Works effectively with cross-functional teams in ensuring operational and service excellence. Experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
28
28
years of professional experience
Work History
Collection Team Lead- ECG/Home Visits/Collections
Dorevitch Pathology
08.2022 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Rostering of Team members across multiple departments.
- Completed bi-weekly payroll for 78 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Models Company Values
- Builds Collaborative Relationships with Aged Care Facilities and Doctors.
- Excellent Communication Skills
- Uses Initiative
- Sets and Delivers High Standards
- Accountability for my areas.
- Decision Making
- Teamwork/ Collaboration
- Workplace Health and Safety Responsibilities
Collection Team Leader
Dorevitch Pathology
08.2018 - 08.2022
- Trained and mentored new employees on collection methods, documentation requirements and Policy and procedures
- Assisted Area Coordinator with P2P, WFD, Rostering and Audits
- Work as Pathology Collector.
- AS4308 qualified
- Venesection qualified
- Covid-19 Opt In collector
- Work in Hospital wards
- Worked as part of Recollection Program -Bi Weekly meetings, newsletter content.
Area Coordinator
Dorevitch Pathology
05.2021 - 02.2022
- Opened 3 New ACC's in Area
- Closed 1 ACC in area
- Reduced hours at 2 sites
- Handled redundancies with help of HR and BM for 6 staff members
- Employed 3 new Team members
- Transferred 2 Team members to other areas
- Monitored Medallia
- Learnt WFD and set up Metro North 4
- Handled ongoing Covid-19 exposures and closures of rooms
- Organised deep clean for sites and handled contact tracing after exposures in the workplace
- Rostering of team members
- Completed North 4 WHS Audit
- Completed NATA Audit at Warringal ACC and Fairfield All Compliant
- Followed up Litmos with team members
- Worked at Covid Pop up sites on some weekends
- Had meeting with Team members and BM on performance issues
- Supported staff in a challenging year with mental health issues
- Completed staff competency assessments
- Completed Quality Audits
- Worked without a Team leader as my position was only meant to be 6 months however it was extended for 3 more months
Barista
Were St Foodstore
12.2014 - 08.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorised customers names and orders
- Customer service
- Trained new staff members
- Kitchen Hand
Accounts Receivable Manager
Doctor Roofing And Plumbing Pty Ltd
12.1999 - 08.2018
- organised accounts receivable and payable
- Ordering of Material
- Invoicing using Xero
- Wages for employees
- liaising with suppliers and contractors on a weekly basis
- Maintaining quarterly BAS/ PAYG obligations
- emailing and faxing
- Ensuring quick followup with enquiries
Personal Care Assistant
Glenlyn Aged Care Facility
06.2011 - 10.2014
- Acting Team leader
- Worked morning,afternoon and evening shifts
- Assist residents with Hygeine needs-showering,toileting,oral hygeine
- Assist with meals and supplements
- Pressure area care to prevent bedsores
- Assist in Activities of daily living
- Assisting residents with Dementia ,Schizophrenia, Parkinsons disease, End stage Emphysema,Vision and hearing impairments
- ensuring all paperwork is correctly filled out
- Care plans for residents were up to date
- Comforting residents in times of distress
- Caring for residents who were in pallitive care
- Training new students who were on Placement
- Conferred with supervisor to discuss patient condition and medical care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Manager
McDonald's Restaurant
03.1996 - 03.1999
- exeptional customer service
- Oopening and closing the store
- Running shifts
- Crew training
- Ordering and maintaining stock
- following policy
- working through busy periods with efficiency and accuracy
Education
Certificate III - HLT37215 in Pathology Collection
LTT
Melbourne, VIC07.2018
Certificate III - Aged Care- CHC30208
Kangan Institute
Melbourne, VIC06.2011
Skills
- Attention to Detail
- Excellent interpersonal skills
- Sound leadership skills
- Effective organizational and time managements skills
- Team Player
- Reliable and committed
- High Standard of Presentation
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
- Flexible and Adaptable
References
Emma Mackintosh
Business Manager- Dorevitch Pathology
0435 967 596
Timeline
Collection Team Lead- ECG/Home Visits/Collections
Dorevitch Pathology
08.2022 - Current
Area Coordinator
Dorevitch Pathology
05.2021 - 02.2022
Collection Team Leader
Dorevitch Pathology
08.2018 - 08.2022
Barista
Were St Foodstore
12.2014 - 08.2018
Personal Care Assistant
Glenlyn Aged Care Facility
06.2011 - 10.2014
Accounts Receivable Manager
Doctor Roofing And Plumbing Pty Ltd
12.1999 - 08.2018
Manager
McDonald's Restaurant
03.1996 - 03.1999
Certificate III - HLT37215 in Pathology Collection
LTT
Certificate III - Aged Care- CHC30208
Kangan Institute
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