Amanda Macartney
Beerwah,QLD
Summary
Dedicated and highly-committed individual with excellent experience in diverse industries. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with exceptional communication skills.
Overview
24
24
years of professional experience
Work History
Receptionist
PhysioHelp Clinic
04.2024 - Current
- Being on the front desk and the first point of call for customers
- Creating and processing sales invoicing and payments
- Scheduling customer booking via Halaxy
- Processing DVA, NDIS, WorkCover and Medicare claims
- Responding to customer queries via telephone, email and face-to-face
- Recording and updating customers details on Halaxy.
Emergency Department Receptionist
North Coast Vet Specialists and Emergency
04.2023 - 04.2024
- Being on the front desk and the first point of call for customers
- Creating and processing sales invoicing
- Scheduling customer bookings
- Processing insurance claims
- Responding to customer queries via telephone, email and face-to-face
- Assisting in evaluation of emergency cases and prioritising wait times
- Recording and updating customers details on Ezyvet.
Service Advisor
Wideland Trucks and Equipment
03.2020 - 07.2022
- Being the first point of contact for customers via telephone, email and face to face
- Creating and processing sales invoicing
- Creating customer bookings and processing quotes
- Scheduling bookings for 5 Technicians and a Foreman
- Coordinating breakdowns and arranging towing of vehicles
- Handling cash and EFTPOS payments
- Liaising with Sales Managers to arrange pre-delivery of vehicles.
Service and Warranty Advisor
Green RV
01.2019 - 03.2020
- Customer service and liaison via telephone, email and face to face
- Managing multiple warranty claims from beginning stage, through to finalization
- Creating and processing sales invoicing
- Creating customer bookings and processing quotes
- Liaising daily with Manufacturers, Suppliers and Technicians
- Handling complaints and providing effective resolutions.
Receptionist and Customer Service Administrator
All Brands Toys
02.2016 - 10.2018
- Meeting, greeting and liaising with clients at the front desk
- Customer service and liaison via telephone, email and face-to-face
- Handling cash and EFTPOS payments
- Receiving and processing customer orders
- Resolving customer complaints
- Creating customer profiles and updating the in-house database daily
- Upselling additional products via outbound telesales
- Providing customers with stock images and pricing
- Producing weekly email campaigns for new and existing products
- Issuing customers with credits
- Receiving incoming stock
- Assisting with daily debtor financing and allocation of payments
- Creating and processing sales invoicing.
Senior Account Coordinator
Salmat Mediaforce
01.2013 - 10.2015
- Customer service via telephone, email and face-to-face
- Creating and processing sales invoicing
- Receiving and processing of customer bookings and orders
- Resolving customer concerns and assisting with queries
- Managing a portfolio of direct clients
- Ordering job stock movements
- Being the first point of contact for customers
- Advising customers of targeting options available for their campaign
- Ensuring accurate receipt of stock within the warehouse
- Providing customer mapping and sales quotations
- Creating purchase orders.
Sales Administrator
Hubbard Ice Systems
10.2009 - 10.2012
- Customer service and liaison via cold calling and telesales
- Processing customer-placed sales orders from a range of media methods
- Dealing with sales enquiries via telephone and email
- Providing quotations and advising specification of equipment
- Creating and processing of sales invoicing
- Being the first point of contact for Engineers, Contractors and Clients
- CRM Management
- Creating purchase orders for service requests and spare parts
- Dealing with site survey requests
- Logging of warranty service calls
- Coordinating with projects.
Sales Administrator
Abbotts Countrywide Real Estate
06.2009 - 10.2009
- Customer service and liaison
- Managing window displays
- Organising and following up inspections for clients
- Producing sales particulars
- Uploading property listings on to the internet
- Assisting the sales team with administrative support
- Database updating
- Preparation of contract documentation
- Match clients with appropriate properties
- Coordination of weekly advertising.
Secretary
Christie + Co Real Estate
03.2008 - 06.2009
- Organising and following up inspections for businesses
- Providing full administrative support to a Director, Associate Director and Sales Negotiator of a hugely successful international company
- Answering telephone and email enquiries
- Generating weekly reports
- Audio typing
- Diary and travel management for Directors
- Producing sales particulars for businesses new to the market
- Producing completed valuation reports for businesses new to the market.
Receptionist and Insolvency Administration Officer
The Insolvency Service
08.2002 - 02.2008
- Meeting, greeting and liaising with clients at the front desk
- Producing an official Report to Creditors and routine correspondence
- Working to strict deadlines for completion of casework
- Administering insolvency casework including management of own caseload and reviewing case files for closure
- Dealing with members of the public, courts, private sector firms (e.g
- Solicitors, Accountants) by telephone, letter and in person
- Inputting and updating information on the office database
- Vetting Bankruptcy Debtor Petitions from 3 local County Courts
- Assessing Debtors finances and assets
- To collect, collate and deposit court documents to the court and within the office daily.
Cleaner and Room Attendant
Travelodge Hotel
09.2000 - 07.2002
- Thoroughly cleaning guest rooms mid-stay and after departure
- Replenishing guestroom amenities
- Ensuring guest rooms, public areas and surroundings are cleaned and maintained.
Education
Some College (No Degree) -
East Bergholt High School
Colchester, UKSome College (No Degree) - Media: Communication And Production
Suffolk College
Suffolk, UKSome College (No Degree) - Business Administration
Suffolk College
Suffolk, UKSkills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Office Administration
- Schedule Management
Timeline
Receptionist
PhysioHelp Clinic
04.2024 - Current
Emergency Department Receptionist
North Coast Vet Specialists and Emergency
04.2023 - 04.2024
Service Advisor
Wideland Trucks and Equipment
03.2020 - 07.2022
Service and Warranty Advisor
Green RV
01.2019 - 03.2020
Receptionist and Customer Service Administrator
All Brands Toys
02.2016 - 10.2018
Senior Account Coordinator
Salmat Mediaforce
01.2013 - 10.2015
Sales Administrator
Hubbard Ice Systems
10.2009 - 10.2012
Sales Administrator
Abbotts Countrywide Real Estate
06.2009 - 10.2009
Secretary
Christie + Co Real Estate
03.2008 - 06.2009
Receptionist and Insolvency Administration Officer
The Insolvency Service
08.2002 - 02.2008
Cleaner and Room Attendant
Travelodge Hotel
09.2000 - 07.2002
Some College (No Degree) -
East Bergholt High School
Some College (No Degree) - Media: Communication And Production
Suffolk College
Some College (No Degree) - Business Administration
Suffolk College
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