Amanda Manakau
Oxenford,QLD
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through attention to detail.
Overview
14
14
years of professional experience
Work History
Collections Agent
Commercial Credit Control
05.2015 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Loans processing officer
The Loan Centre
Bundall, Qld
05.2010 - 01.2012
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Communicated with customers daily to request information and complete paperwork.
Education
Callaghan College Jesmond Campus
Jesmond, NSW12.1994
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
Timeline
Collections Agent
Commercial Credit Control
05.2015 - Current
Loans processing officer
The Loan Centre
05.2010 - 01.2012
Callaghan College Jesmond Campus
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