AMANDA MANTZAVRAKOS
Overview
14
14
years of professional experience
Work History
Executive Assistant, General Manager
Crown Melbourne
10.2021 - Current
VIP Customer
10.2021 - Current
Executive Assistant, Managing Director
01.2021 - Current
- Managing personal and professional finances, travel, calendar management and other ad hoc tasks
- Booking sites for staff on a weekly basis, inclusive of shopping malls, supermarket stalls, festivals and expos, as well as travel in regional and interstate areas
- Payroll functions for a team of 15, including management of weekly pays, calculating bonuses, profit shares and updating records
- Managing recruitment process from posting adds, shortlisting, interviewing candidates, training day workshops and onboarding.
Executive assistant
HQ Direct
01.2021 - 10.2021
- To the Managing Director, managing personal and professional finances, travel
Account Manager
05.2020 - 12.2020
- Primarily responsible of managing 500 labor hire staff through Services Australia (DHS)
- Weekly reporting on staff attendance and separations (Resignations or stand downs)
- Conducting wellbeing plans with candidates covering any health/mental health related issues
- Liaising with site team leaders to initiate and performance or behavior warnings/conversations
- Responding to leave requests and following up any payroll queries and other enquiries
Chandler Macleod Recruitment
12.2018 - 12.2020
Project coordinator
02.2019 - 05.2020
- Primary role is to assist with bulk recruitment drives of 80 to 500 contractors at the one time
- Posting job advertisements and phone screening candidates to book them in to upcoming assessment centers
- Conducting assessment centers of 20 to 30 people including presenting, conducting group activities, online testing and one on one interviews
- Conducting reference checks and police checks for all candidates via a government provided online portal
- Creating placements for each candidate and setting up payroll, super and banking details
- Ongoing candidate support throughout the duration of their contract
Recruitment Consultant
02.2019 - 05.2020
- Servicing government clients such as NDIA, CSIRO, ATO to name a few
- Posting job advertisements and screening applications
- Phone screening candidates, conducting skype and face to face interviews
- Formatting CVS, conducting reference checks and referring candidates over to the client
- Create rate cards and setting up placements for successful candidates
- Liaising with internal and external stakeholders of listed client to scope new requirements
- Working towards weekly KPIs, eg sales targets, placement targets, calls and emailing targets etc
Team Administrator
12.2018 - 02.2019
- Registering and interviewing new candidates to assist with filling roles for consultants
- Managing a pool of candidate, keeping information up to date and availabilities in check
- Responsible for all existing employee’s timesheet approvals and pay on a weekly basis
- Running weekly branch meetings reporting data on budgets and forecasts to present
- International travel
Australia Post
10.2018 - 11.2018
Support desk
Chandler Macleod Agency
04.2018 - 10.2018
- Handling high volumes of inbound calls and assisting with customer enquiries
- Working alongside account managers to provide a seamless migration experience
- Guiding customers through transition and new online portal walkthrough
- Escalating customer complications e.g
- IT issues, log in difficulties and account errors
Administrator coordinator
12.2017 - 10.2018
- Managing admin staff, coordinating rosters and training
- First point of contact for all escalated enquiries and staff-based queries
- Managing funds and accounts inclusive of BPAY, direct deposits, and cheques
- Processing new finance applications and handling existing finance sales
- Banking, cash count/collection
- Liaising with commercial, and account customers
- Processing and packing online orders, organizing stock allocation
- Managing faulty returns and repairs
- Actioning emails and answering phone enquiries
The Good Guys
05.2017 - 10.2018
Sales Assistant
05.2017 - 12.2017
- Stock count and organization
- Merchandising and replenishing of shelves
- Customer service, practicing sales techniques
- Reaching KPIs, ensuring sales targets and commission
- Up selling, always attaching followers to sales
Entertainment Consultant
Foxtel
05.2016 - 05.2017
- Operating and managing of the kiosk solo
- Signing up customers to new subscriptions
- Modifying existing customer plans/processing upgrades
- Trouble shooting technical issues
- Resolving customer disputes and payment issues
- Retaining a high product knowledge of all packages and pricing
Education
VNOLP Preparation -
Victorian University
2015
Diploma - Liberal Arts
Victorian University
2015
Certificate II in Sport and Recreation - undefined
Marian College
2014
Skills
- Demonstrate to seamlessly provide an outstanding customer service experience
- Comfortable working single-handedly or with a diverse group in a team environment
- Ability to orchestrate and achieve goals and targets when set frequently
- Confidence with adapting to structure change as well as implementing new process
- Pro-actively enforce leadership when engaging problem solving
- Proven time management skills Consistently adhering to deadlines and punctual within workplace expectations
- Proficient in
- Microsoft Word, Excel, POS systems, PowerPoint, Outlook & Oracle
- Bookkeeping and Basic Accounting
Accomplishments
- FareShare (2013 – 2014) - Volunteered every Thursday at the local kitchen to prepare meals for families in need, as well as distributing meals to the community when needed
- Oxfam (2015) – Volunteered once a fortnight handing out fliers and educating people on how to raise money and awareness for rural countries that don’t have access to clean drinking water
- StVinnies (2016) – Volunteered once a month in the CBD cooking and distributing food to the community in need.
Additional Information
- 3
Timeline
Executive Assistant, General Manager
Crown Melbourne
10.2021 - Current
VIP Customer
10.2021 - Current
Executive Assistant, Managing Director
01.2021 - Current
Executive assistant
HQ Direct
01.2021 - 10.2021
Account Manager
05.2020 - 12.2020
Project coordinator
02.2019 - 05.2020
Recruitment Consultant
02.2019 - 05.2020
Chandler Macleod Recruitment
12.2018 - 12.2020
Team Administrator
12.2018 - 02.2019
Australia Post
10.2018 - 11.2018
Support desk
Chandler Macleod Agency
04.2018 - 10.2018
Administrator coordinator
12.2017 - 10.2018
The Good Guys
05.2017 - 10.2018
Sales Assistant
05.2017 - 12.2017
Entertainment Consultant
Foxtel
05.2016 - 05.2017
VNOLP Preparation -
Victorian University
Diploma - Liberal Arts
Victorian University
Certificate II in Sport and Recreation - undefined
Marian College
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